Candidates 2193
$800 / mo
≈ $9600 / year net
Customer Support Manager
Ukraine · Kharkiv · 4 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kharkiv · 4 years of experience · Advanced/Fluent ·Published yesterday
Maintenance and support to web-based products and services;
Answering questions regarding the products and services;
Troubleshooting issues regarding the products and services;
Writing reports and making statics;
Communicating and coordinating with colleagues (when needed);
Resolving customer complaints (tickets/chats).
$800 / mo
≈ $9600 / year net
Customer Support, Marketing
Ukraine · 2 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · 2 years of experience · Advanced/Fluent ·Published yesterday
since the players were usually from the USA, Britain, Canada and other English- speaking countries - I improved my English very well thanks to constant communication in chats and emails.
learned to quickly and qualitatively solve problems of various levels of complexity, from simple bonus accruals to complex local technical problems.
processed appeals in financial areas (verifications, deposits), technical problems (operation of the site and games), etc.
worked with complex cases that required improvisation, creativity, determination. processed several parallel streams of customer requests, which taught multitasking and parallel processing of different processes.
communicated with other departments.
taught newly arrived work colleagues, supported and helped colleagues in difficult cases.
$600 / mo
≈ $7200 / year net
Monitoring Engineer
Ukraine · 5 years of experience · Pre-Intermediate ·Published yesterday
Ukraine · 5 years of experience · Pre-Intermediate ·Published yesterday
- Experience in remote technical support for users in diagnostics and settings of network
equipment, administration of L2 switches (D-Link, ZTE, Huawei OLT, BDCOM, etc.)
- Experience in CRM systems (bpm'online and service desk)
- Knowledge of the principles of switching and routing
- Knowledge of the network protocol stack
Datagroup - Monitoring engineer - Shift engineer (day / three)
- Monitoring of the company's equipment (access and aggregation switches ~15k pieces)
IBM Netcool + Zabbix
- Creation and monitoring of accidents, clarification of the reasons for equipment
unavailability, creation of accident reports
Datagrup & Volia, Lutsk
Datagroup - Senior engineer - current job title
- Monitoring of the company's equipment (access and aggregation switches ~15k pieces)
- Creation and monitoring of accidents, clarification of the reasons for equipment
unavailability, creation of accident reports , monitoring of planned works on the network
- Training of new employees
- Search and detection of errors in internal systems and monitoring systems, reporting on
problems
- Assistance to regional engineers by phone
$300 / mo
≈ $3600 / year net
Technical/Customer Support
Ukraine · 6 months · Upper-Intermediate ·Published yesterday
Ukraine · 6 months · Upper-Intermediate ·Published yesterday
$500 / mo
≈ $6000 / year net
Customer/Technical Support
Ukraine · 6 months · Intermediate ·Published yesterday
Ukraine · 6 months · Intermediate ·Published yesterday
$800 / mo
≈ $9600 / year net
Customer Support Representative.
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published yesterday · In passive search
The last role was Customer Support Representative. I worked in a relatively small product IT company from 10/2021 to 11/2022
So, my tasks were:
- Communication with customers via email tickets (ZenDesk);
- Handling customers' billing issues and complaints, contacting payment processors directly (SolidGate, MaxPay);
- Identification and adjustment of technical issues and inquiries;
- Handling customers' feedback on social media and app stores.
I want to continue working in customer related fields; however, I'm always open to something new.
$1300 / mo
≈ $15600 / year net
Customer Support Team Lead
United Kingdom · 4 years of experience · Advanced/Fluent ·Published yesterday
United Kingdom · 4 years of experience · Advanced/Fluent ·Published yesterday
Have been working with Jira, Helpshift, Confluence etc. and Microsoft Office programs for quite some time.
Currently, I hold the position of a responsible agent and customer care agent, however, I want to have more potential growth in this field and succeed in reaching my own personal goals.
As someone who quickly grasps new concepts, I want to improve the user experience by providing helpful assistance and also have a nice working environment.
As for the NO’s, I’d like to mention that phone calls support is a no-go for me.
$1350 / mo
≈ $16200 / year net
Customer Support
Ukraine · Kyiv · 2 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Kyiv · 2 years of experience · Upper-Intermediate ·Published yesterday
Стабільний високий показник KPI - не нижче 98.5.
Шукаю цікаві проєкти, а також можливість кар'єрного зростання.
2 роки досвіду.
Providing full customer support for all inquiries (chat, calls, email) in English (B2 level), collaborating with other departments, creating/resolving tickets, providing promotional information.
Consistently high KPI score of at least 98.5.
I am looking for interesting projects and career opportunities.
I was engaged in the development of scripts, analyzed possible variations in the development of a conversation, modulated the increase in calls (peak) for the current number of operators.
Improved the distribution of email processing by operators (Guest, Redirects, Standard).
— cold or warm calling
— lead generation
Not interested in Sales position, so no to:
— Sales Associate
— Sales Development Representative
— Sales Manager
$1000 / mo
≈ $12000 / year net
Sales & Support
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published yesterday
Private Enterprise
10/2022 - Present
Calling and messaging clients about the information about services, responding to asked questions, serving 5-10 customers per day, explaining every option from the list of services, advertisement, maintaining statistics, register clients for consultation
Content Manager/
Social Media Administrator Private Enterprise
10/2021 - Present
Social Media posting,SMM Management,contact with co-workers to hand out tasks,DM responding, developing of new marketing ideas, advertisement,processing of cooperation proposals, maintaining reports and statistics on subscriber activity
LANGUAGES
1.Ukrainian - Native or Bilingual proficiency 2.English - Full professional proficiency 3.Russian - Native or Bilingual proficiency 4.Spanish - Elementary proficiency
$2000 / mo
≈ $24000 / year net
Account manager
Ukraine · Kyiv · 7 years of experience · Intermediate ·Published yesterday
Ukraine · Kyiv · 7 years of experience · Intermediate ·Published yesterday
My main responsibilities were:
- identification of client’s needs;
- customer support at all stages of cooperation;
- setting and monitoring the implementation of tasks by other departments;
- selection and sale the best option for package of services for a client, upsales and upgrades;
- managing clients in CRM and tracking tasks in Trello;
- preparation of the request and control of drawing up the contract and invoice;
- monitoring the effectiveness of services provided.
I would like to develop my communication and technical skills in interesting projects, where I can grow as a Team lead.
x2 regular customers
I would like to organize and to control the processes that help the clients to get the good results and be satisfied of the services.