Candidates 2162
$2500 / mo
≈ $30000 / year net
Technical Integration Manager
Ukraine · Kyiv · 2 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 2 years of experience · Upper-Intermediate ·Published today
• Validating functionality, usability, and workflows pre and post-launch
• Providing responsive support through established communication channels and diagnosis of issues via monitoring dashboards, log analysis, and driving continual improvements
• Continuously share updates on new features, and defect resolutions to amplify product adoption
• Coordinating across squads through transparency into blockers, risks, and dependencies enables collective course corrections
• Setting and controlling tasks for the development of new features
• Setting and controlling tasks to fix bugs
• I am looking for a company to build long-term cooperation with.
$800 / mo
≈ $9600 / year net
Customer Support
Ukraine · Kyiv · 1 year of experience · Intermediate ·Published yesterday
Ukraine · Kyiv · 1 year of experience · Intermediate ·Published yesterday
$500 / mo
≈ $6000 / year net
QA Engineer
Ukraine · Lviv · 1 year of experience · Intermediate ·Published yesterday
Ukraine · Lviv · 1 year of experience · Intermediate ·Published yesterday
At my previous job, I gained experience in conducting such types of testing as: regression testing, localization testing, functional testing, non-functional testing, smoke testing, ui testing, stability testing, black box testing, etc.
I also worked with such tools as: Jira, Crom 2, SEM Tool, Confluence, Tuna, Trello
I also learned how to work and communicate with a team.
$5000 / mo
≈ $60000 / year net
Head of Support / Support Team Lead
Poland · 8 years of experience · Upper-Intermediate ·Published yesterday
Poland · 8 years of experience · Upper-Intermediate ·Published yesterday
- 8+ years of experience in managing teams
- 9+ years of experience in leading several projects
- 9+ years of experience in consulting customers in business development
- 9+ years experience in troubleshooting
- Knowledge of web applications development process
- Experience in developing processes and their implementation
- Experience in creating a team and support department from scratch
- Experience in leading L1, L2, L3 Support team
- Experience in mentoring
- Developing and improving KPIs
- Extensive experience in supporting customers
- Experience working as a Scrum Master
- Knowledge of Agile project management frameworks
- Knowledge of the SDLC process
- Upper-Intermediate English
- Experience in project documentation
- Strong knowledge in HTML5/CSS
- Issue tracking systems (JIRA, Mantis)
- Proficient with the use of Skype, Slack, Google Docs, Dropbox, MS Office.
- Development methodologies (Agile, Scrum)
- Integrating monitoring tools (Google Analytics)
- Master’s degree in the Computer system and networks
- Master’s degree in Management
- Ph.D. student in Project Management
- Writing instructions to the administration panel of the site;
- Consulting 100+ customers;
- Increase in turnover (monthly fees) in 200%;
- Increasing the quality of team knowledge and operability with a fixed number of employees (facilitation in learning teammates);
- Increasing team productivity twice with implementing the new tools (JIRA SD, creating algorithms of complex tasks);
- Implementing the study system for juniors and newbies with further upgrading their knowledge.
- Decreased the ratio of reopened tickets from 11% to 2%
- Increased customer satisfaction score to 98/100
- Global automation in support processes saved more than 500 hrs per year
- Friendly colleagues;
- Interesting projects;
- Opportunity for career growth;
- Ability to work remotely
$1700 / mo
≈ $20400 / year net
partnership manager, account manager, team lead, customer support
Ukraine · Kyiv · 9 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · 9 years of experience · Advanced/Fluent ·Published yesterday
Over 6 years experience as customer support agent
3 years of experience as customer support team lead
1.5 years of experience as an account manager/partnership manager
Skills:
• Lead generation
• Confident presenter and negotiator
• Requirements engineering and analysis
• Team mentoring and supervision
• CRMs: Zendesk, Hubspot; Tools: Slack, Asana, MS Office, Jira
Languages:
Ukrainian native
English fluent
French intermediate
Lead a team of 13 customer support agents
Worked on building customer support processes from scratch on 3 projects.
Created flows of communication with clients to improve CSat an NPS scores
$800 / mo
≈ $9600 / year net
Technical Support
Ukraine · 6 months · Intermediate ·Published yesterday
Ukraine · 6 months · Intermediate ·Published yesterday
- Допомога у встановленні та налаштуванні внутрішніх програм та
систем.
- Розробка, редагування та оформлення технічних документації для
внутрішнього та зовнішнього використання.
- Надання технічної підтримки з авторизації та налаштування сервісів
для R'n'D департаменту.
- Ефективне перенаправлення та вирішення завдань між командами.
- Адміністрування та підтримка GWS.
$700 / mo
≈ $8400 / year net
Sales Manager / Support manager
Ukraine · 5 years of experience · Beginner/Elementary ·Published yesterday
Ukraine · 5 years of experience · Beginner/Elementary ·Published yesterday
-Робота з Лідами (теплі, гарячі)
-Консультація клієнтів.
- Розширення середнього чека.
-Моніторинг цінових пропозицій та технічних від конкурентів.
-Прорахунок проектів.
-Реалізація проектів з додаванням підрядників та виступаючи підрядниками.
- Комунікація з іншими відділами ( фінансовий відділ, технічна
підтримка, IT відділ).
-Контроль дебіторської заборгованості.
-Заключення договорів, додаткових Угод, підготовка комерційних
пропозицій.
-Робота з ВІП клієнтами та мережами.
-Адміністративна робота з СRM.
ОСВІТА
ЗНТУ, м. Запоріжжя
Бакалавр – правознавство.
Магістратура – право
_________________________________________
Чекаю:
Дистанційну роботу.
Ставка + % + КПІ (індивідуально)
$500 / mo
≈ $6000 / year net
Moderator, customer support representative
Ukraine · 2.5 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · 2.5 years of experience · Upper-Intermediate ·Published yesterday
$1000 / mo
≈ $12000 / year net
Project Coordinator/Customer Support Specialist
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published yesterday · In passive search
- Working with CRM system.
- Recruiting and onboarding ESL teachers (conducting screening sessions, and trial lessons to check if a teacher is a fit for the company or not; preparing all the necessary material for the teacher to start working).
- Planning and coordinating projects.
- Providing timely support to students, teachers, HRs of the companies-stakeholders.
- Lead Generation.
- Working with internal LMS, Trello, and Canva.
User Management Specialist at Nestle Business Services (NBS Lviv) Sep 2020 - Nov 2023:
- Solution of ticket requests in the ticketing system Service Now.
- Working with SAP, D1IM, Active Directory, MS Exchange server.
- Activities transfers from/to the markets, and knowledge transfers for newcomers and other teams.
- Management of the Standard Routine, Process Flow documentation, creation of learning materials for newcomers.
- Working with multinational teams using both English and Spanish for communication.
English Tutor Dec 2018 - Dec 2021 (Self-Employed):
- Teaching English as a second language.
- Working with children.
- Progress monitoring and assessment.
- Lesson planning.
English Tutor at Skyeng Sep 2019 - Aug 2020:
- Teaching English as a second language to adults.
- Creating learning materials.
- Using internal LMS.
$1300 / mo
≈ $15600 / year net
Data Entry / Data Analytics Specialist
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published yesterday
In my role as a Data Entry Specialist, I diligently input and manage large volumes of data with precision and accuracy. I am proficient in various data entry software and tools, ensuring the integrity and completeness of information. I am adept at identifying errors and inconsistencies, employing my keen attention to detail to maintain data quality. My efficiency and commitment to maintaining organized records contribute to the seamless flow of information within the organization.
As a Data Analysis Specialist, I leverage my analytical skills to interpret complex datasets and extract valuable insights. I have a strong command of statistical methods and data analysis techniques, allowing me to identify patterns, trends, and correlations within data. My expertise in data visualization aids in communicating insights effectively to stakeholders, facilitating informed decision-making processes.
In my role as a Processing Manager, I oversee and optimize workflow processes to enhance efficiency and productivity. I collaborate closely with cross-functional teams to identify bottlenecks and implement solutions, leading to improved processing times and reduced errors. Additionally, I mentor and train team members, fostering a cohesive and high-performing work environment.
I have a proven track record in organizational proficiency and effectively managing workloads to meet deadlines, making me an excellent fit for roles in data analytics and data entry. My dedication, coupled with a rapid grasp of new concepts and meticulous attention to detail, equips me to excel in these areas. Additionally, my empathetic nature ensures a work approach centered around user needs, a valuable trait for a processing manager.
In my new work position, I anticipate a challenging and dynamic environment where my skills and expertise will be valued. I look forward to contributing my strong organizational skills and efficient workload management abilities to meet and exceed deadlines consistently. I expect to further enhance my proficiency in the specific tasks related to the role, leveraging my quick learning abilities to grasp new concepts swiftly. Additionally, I hope to utilize my keen attention to detail to ensure accuracy and quality in my work. Furthermore, I anticipate fostering a user-centric focus, leveraging my empathetic nature to understand and address the needs of stakeholders and customers effectively. Overall, I am excited about the opportunity to make meaningful contributions, collaborate with my colleagues, and grow both professionally and personally in the new position.