yesterday

copywriter

Remote work, Mexico · $1000 · 8 years of experience · Advanced/Fluent

Content Adore, 3 years, copywriting, instructions, reviews. Ardor Content, marketing, SEO materials. Movinghelpers, IT, technical articles.

English, Project Management, Microsoft Office

More than 7 years in copywriting. English, Russian. SEO knowledge.

Challenging and interesting. I am available for any remote writing position. All topics except medicine.


yesterday

customer support, account manager 

Kyiv · $1000 · 6 years of experience · Advanced/Fluent

Skills: • Lead generation • Confident presenter and negotiator • Requirements engineering and analysis • Team mentoring and supervision • CRMs: Pipedrive, Hubspot; Tools: Slack, Asana, MS Office. Experience: Worked as a customer support and affiliate manager account/business development manager for over 6 years Languages: Ukrainian, Russian ­ native English ­ fluent French ­ intermediate

Account Management, Support, Customer service, customer support, English, Ability to learn quickly, Customer care, Microsoft Office, Windows, CRM, helpdesk, Good communication skills, Have experience of communication with native speakers, English Fluent, B2B, Communication Skills

Developing confident negotiation skills through career choices enabled me to contribute in expanding an existing client base in one of my recent companies. As I mediated between online calls and meetings with clients and collaboration with the recruitment departments, I implemented strategies to present relevant candidates to the clients in line with their requirements

Having reached the stage where I am assertive in my work and focused on outcome, I look for a post that will employ these qualities in a fast-moving, positive environment


yesterday

Head of Support

Lviv · $1200 · 5 years of experience · Advanced/Fluent

• Setting goals to the team that are in line with the department and company goals, and ensuring the required performance targets and deadlines are met • Monitoring, assessment and feedback on team progress and performance; • Schedule creation and meetings planning • Communication to team and management on tasks completion and results • Effective conflict resolution

Support, English, Customer service, customer support, Customer care, Communication Skills, Customer Service Management, Customer Support Management, Change Management, Incident Management, Problem Management, Customer Service

• Hiring staff and Building a team for 24/7 Incident coverage • Staff recruitment and onboarding • Staff management and development

Working with an established team or hiring a new one from scratch to achieve the company goals


9 December

Sales manager/account manager/ team lead/ Business development manager

Kyiv · $1000 · 4 years of experience · Advanced/Fluent

VIP account sales manager, Team lead Advertico (IT - разработка ПО) февраль 2016 — февраль 2019 Обработка клиентов по телефону и почте в чатах, работа в CRM, холодные и теплые звонки, поиск клиентов по разным сервисам ( RocketSearch, show.io Linkedin,Facebook, google, закрытые базы) продажи продукта, обработка возражений. Создание индивидуальных предложений для собственной и общей базы клиентов, составления запросов и активное сотрудничество со всеми отделами в компании, анализ рынка и конкурентов, общение с клиентами с разных стран. Построение отдела VIP sales на два направления ( CIS, Western market, USA, Canada) Sales Director First Conference Hall (Отели / Рестораны / Развлекательные комплексы) апрель 2019 — ноябрь 2019 Построение отдела продаж с нуля (рекрутинг процесс - первая сделка ). Оценка качества продаж,проведение тренингов по лидогенерации и продажам для коллег. Переговоры, презентации, показы. Заключение сделок, поиск новых клиентов, привлечение спонсоров и подрядчиков. Business development processes, marketing development. Работа в CRM, Google calendar, Google docs, Excel. Заключение договоров на английском и украинском языках. Ориентированность на рынок Европы, США, СНГ

Sales, Communication Skills, It sales, English, Business development, International sales, B2B, Negotiations, Lead generation, Account Management, Team management, Presentation skills, Business Developement, Key Account management, B2C, Europe and USA markets, Jira, Leadgeneration, sales negotiation, Client Management, Team Player, Business Analysis, Sales Operation, B2B sales, Upwork, Product management, Linkedin, CRM, Project Management, customer support, Marketing, International Deals, Demo presentations, Leads Generation, Sales Management, Customer care, Partner relationships, Internalional sales, Business Strategy, Client Relationship, Email Outreach, market growth, business negotiations, Team player, fluent English, Sales Navigator, Sales operations, Management, sales, Sales Planning, Recruiting

Опыт построения отделов продаж и саппорта с нуля. Развитие бизнеса, международные продажи В2В / B2C, поиск клиентов (лидогенерация) , опыт работы с CRM ( Helpdesk, JIRA, Sales Force, etc )и ERP системами, использование Upwork, внедрение маркетинговых решений в бизнесе, хорошее знание Microsoft Office ,готов работать в разных сферах,проходить тренинги и обучаться новым для себя направлениям. Готов достигать различных поставленных целей! Рассмотрю любые ваши предложения) Кроме фин.рынков!

Интересуют все отрасли, кроме финансовых рынков.


9 December

Customer support specialist

Remote work, Ukraine · $500 · 2 years of experience · Advanced/Fluent

A Well-Presented, Self-Motivated And Confident In International Standards Of Operations, Delivering Quality Service Through Dedication, Professionalism And Efficiency; To Work With A Reputable Organization Playing A Challenging Role In Contributing To The Achievements Of The Company’s Vision; And To Skillfully Executive Quality Practices To Satisfy Customer’s Interest. Now Looking To Further An Already Successful Career By Working For A Caring, Reputable And Ambitious Institution. Professional Experience Work Experiecompliance atanager for Global Express Company -Ensuring a smooth and timely freight process flow. -Ensuring accurate and timely data entry into our operational system. -Tracking and Tracing domestic (US) shipments. - Ensuring the delivery of freight and timely clearance when applicable. -Assisting in loading/unloading trucks, ability or - Interacting with customers and arranging their shipments to meet customers’ service standards. - Contributing to and maintaining good relationships with suppliers. - Meet compliance at all times. - Network communications, timely responses to emails and requests. Sales/Project Manager for Capital Global financial Company Answering Calls, Taking Messages And Handling Correspondence Maintaining Diaries And Arranging Appointments Typing, Preparing And Collating Reports Filing Organizing And Servicing Meetings (Producing Agendas And Taking Minutes) Managing Databases Prioritizing Workloads Implementing New Procedures And Administrative Systems Liaising With Relevant Organizations And Clients Coordinating Mail-Shots And Similar Publicity Tasks Logging Or Processing Bills Or Expenses Managing Reception And Meeting And Greeting Clients If More Senior, Recruiting, Training And Supervising Junior Staff Sales/Project Manager Telecommunication Plus January 2012-2014 • Answering Calls, Taking Messages And Handling Correspondence Maintaining Diaries And Arranging Appointments Typing, Preparing And Collating Reports Filing Organising And Servicing Meetings (Producing Agendas And Taking Minutes) Managing Databases Prioritising Workloads Implementing New Procedures And Administrative Systems

Customer Service , Ability to Learn Quickly , Customer Care , Advanced English, English , CRM , Good communication skills , Customer care

This happened when i was working with an American company as a support manager and i have to calm the broker down due to situation beyond my control. I did it professionally and swiftly and at the end of it, we gain the broker's trust back and also delivered the load that we were tasked to deliver as well.

I want to help the company achieve its goal and be a team player to count on.


9 December

Head of Administrative Department

Kyiv · $3000 · 5 years of experience · Upper Intermediate

Expert in Administrative field who specializes in Office Management, Real Estate, Visa&Travel, Procurement, Finance, Branding, Corporate Events, Relocation and have 5+ years experience working in IT companies. - oversee all aspects of front office and warehouse operations across 3 locations - contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; resolve problems; complete audits; - launch new premises (1000+ m2); conclude and terminate lease contracts; manage real estate portfolio; - manage office relocation project (100+ FTE); - launch, develop, support and coordinate of service desk system(Jira); - prepare monthly and annual budget; schedule expenditures; analyze variances; initiating corrective actions; - analyze process workflow, workers and space requirements and equipment layout; implement changes; - develop, implement, enforce and evaluate operations policies and procedures and to follow with communication them to the organization (office standards, V&T, IT HW standards, IT security, relocation, On/Off boarding, approval matrix policies, brand book); - establish contracts and pricing and ensuring proper maintenance and serving local government agencies, such as fire, police, health and safety agencies; - manage relationships with key operations vendors; - manage relocation process (3 successful relocation: Russian citizen to Ukraine, Ukraine citizen to Spain, Indian citizen to Spain); - be responsible for the inventory and performing analysis of the inventory and ensure the utilization of the inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses; - be responsible for all business trips and concierge management; - be responsible for planning and executing company’s social events.

Communication Skills, Problem Management, Process Management, Team Leadership, Team management, Support, Jira, Confluence, Kanban, Excel, MS PowerPoint

Real Estate Management Drives for Results and Strong management skills Project Management Team playing Communication Decision Making Change and Conflict Management Analytical and problem solving Lease agreement management Experience at financial analyzes and reports


9 December

Technical, customer support, IT specialist, SLS

Kyiv · $1500 · 8 years of experience · Advanced/Fluent

Worked as B2C sales rep for 2 years communicating with people across the globe (mainly USA, Canada and UK) over the phone. I do have great communication skills and I'm able to persuade without pushing too hard. I was selling software and services. Later on I was technical support troubleshooting different hardware and software related issues on OSX, Windows, android, iOS and other peripheral devices such as printer's, scanner's etc. Whatever could've been done over the phone and remote session I should've done. Worked as customer support for a product of company too. Can provide step by step instructions both written and verbally. Reporting bugs. Working night shifts, holidays. Creating technical documentation/guide how to act in case of an incident or issue. Troubleshooting network issues. Familiar and have experience with multiple "ticket" systems - jira, snow. Used salesforce for a while, Google tools, VoIP, confluence. Zabbix, grafana, elk, apps, newrelic.

CRM, English, Communication Skills, Sales, International sales, It sales, Team Building, IT outsource sales, Team management, Networking, Marketing, B2C, Support, customer support, Customer service, Microsoft Office, Jira, Windows, helpdesk, Customer care, Account Management, Удаленная работа, Technical Support, Support Management, Service Desk, AWS, Zabbix, appdynamics, newrelic, Manual Testing, Ability to learn quickly, Analytical Skills, Good communication skills, Confluence, Customer Support, zendesk, MacOS, Android, Support on Skype/phone, Excel, Troubleshooting, Customer Service, Scrum, Agile, JIRA, Incident Management, Customer Support Expertise

Learned to troubleshoot any hardware and software related issues. Gained valuable communication and negotiation skills as a sales agent.

Stable income. Self-development, love to communicate with people. Looking for a place to stay for a while. Would love to invest my knowledge, skills and ideas into common good of the company.


7 December

Account Project Manager

Kyiv · $1000 · 5 years of experience · Advanced/Fluent

Areas of Expertise / Skills: • Experienced customer service professional • Valuable support skills • Dedicated team player • Independent thinker • Intercultural communication • Active problem solver • Strong interpersonal skills • Influential motivator • Advanced ENG + bilingual (RUS+UKR) • Patient optimizer • Energetic Risk management • Time management

Support, Sales, English, Ability to learn quickly, Account Management, Project Management

Best sales manager of the month (Roboforex, several times per year since 2013)

1. English environment. 2. Friendly colleagues. 3. Non-stop education and development. 4. Business trips. 5. No cold calls.


7 December

Account Manager

Kyiv · $1200 · 5 years of experience · Advanced/Fluent

Multinational Accounts and Programs operations. High experienced as a Multinational Account Servicing Manager in Insurance sphere. Responsible specialist, who undertakes complex assignments, meets tight deadlines and can be absolutely multitasking. Able to work successfully with approximately 300 hundred Account' base . Totally motivated in self-development in various spheres of life. Believes in development, progress, minds and kindness. Currently searching for Account Manager position

English, Microsoft Office, people management, writing, insurance, Contract negotiations, Account Management, Process Management, Wordings reviewing, Communication Skills, Customer service, customer success, Analysis

International Programs work experience. Solid communication skills.

Opportunities to improve myself, honest and open-minded Management, creative environment, motivating Team and knowledge exchange


6 December

personal assistant, customer support representative, project manager, technical support

Lviv, Kyiv · $800 · 1 year of experience · Upper Intermediate

Hosting company: Junior Hosting QA Analyst Oct. 2019 – Present Providing detailed QA reviews for chats and tickets based on departmental and company standards. Offering recommendations regarding training and promotion opportunities for CS under review. Web and Email Hosting Support Representative Dec. 2018 – Present Managing DNS records, CMS debugging (mostly WordPress, but also Magento, OpenCart, Joomla, WHMCS etc), managing MySQL databases, analyzing email headers and bouncebacks. Managing cron jobs, backing up, restoring and transferring content, checking the server logs for suspicious activity, managing security features etc. Maintaining basic knowledge of HTML, PHP, CSS and web-development field in general. Resolving technical issues that are often unique and less than documented with high speed and accuracy. Chat and email support with hardcore multitasking for customers worldwide on a shift-based 24/7 schedule. Making clients feel cherished, understanding their concerns and educating them. Translation Agency: Team Lead Mar. 2018 – Dec. 2018 Managing a team of 20 interpreters, assessing and optimizing their performance. Ensuring timely skill development and promotions throughout the team. Maintaining performance reports and internal knowledgebase. Foreign Communications Interpreter (English-Ukrainian/Russian) Oct. 2016 – Mar. 2018 Ensuring accurate on the fly translations for live chat, Skype and face to face meetings for the agency's clients. Managing and posting in agency’s social media networks. PR department of university: Graphic Designer & Content Manager Sep. 2015 – Sep. 2016 Full ownership of corporate products design process from initial discussing till pre-printing process. Asset creation and manipulation using Adobe Photoshop, Illustrator, Indesign, also Corel Draw. University’s official social networks management.

English, Microsoft Office, Adobe Photoshop, Support, Customer service, customer support, Customer care, Ability to learn quickly, English, Good communication skills, Microsoft Office, Windows, helpdesk, Project Management, Service Desk, HTML, CSS, Russian, time-managment, Communication Skills, Email support specialist, Confluence

I became a QA representative in a hosting company less than a year after employment. I improved the results of my team and wages to the next level, Also, I created several charity projects and I feel I can create more.

I would really like to learn something new and grow in my career, so I would not mind even starting from scratch if you were ready to teach me. I appreciate new technologies, as well as old and basic ones, no matter whether you are a large company or a small one.


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