today

Business Analyst, Project Manager, Presales support

kyiv, Ukraine · $2500 · 6 years of experience · Advanced/Fluent

Starting from 2009, I had occupied position with the responsibilities of Business Analyst, Project manager, Risk and compliance. I have an experience of working in multinational team (Indian, French, Spanish people) in terms of projects. Starting from 2016 I am the Head of Sales Support but Business analysis or Project management is more interesting and important for me than sales)))))

Business Analysis, Project Management, CRM, BPMN, Agile, Scrum, Requirements management, Product management, Team coordination

Successfully implemented project: - implementation of new information system in the company ( worked as project manager in multinational team) and as a result change and adoption of all business processes. - implementation of CRM system ( worked as project manager in multinational team) and as a result change and adoption of all business processes - implementation of a lot of satellite applications to company information system.

I do not have IT education but still I am sure that I can be useful for IT sphere)))) I would like to get an offer for position (Business Analyst, Project manager) with a lot of interesting projects. Why IT - because it is the sphere that develops very fast. I like working in multinational team and oriented for result!


today

Customer Support Specialist

odessa, Ukraine · $700 · 1.5 years of experience · Intermediate

Опыт работы в крупном проекте. Поддержка в криптовалютной бирже.

Support, customer support, English, Customer service, Customer care, Ability to learn quickly, CRM, Windows

Умение вести диалог с пользователем. Решение сложных кейсов пользователей. Работа с негативно настроенными пользователями. Внесение предложений по оптимизации рабочего процесса и сайта в целом.


today

Service Desk, IT Helpdesk, Support

kiїv, l'vіv, dnіpro, zaporіzhzhja, cherkasi, canada, eu · $1200 · More than 10 years of experience · Pre-Intermediate

17 років техпідтримки. Досвід на підприємствах різних галузей. Наразі керівник відділу Service Desk в українській філії міжнародного банку.

customer support, Customer service, Support, helpdesk, Customer care, Service Desk

Найбільше я пишаюся керівниками і колегами, задоволенними результатами моєї роботи; гарними, дружніми стосунками з менеджерами, підлеглими та іншими співробітниками компаній, з яких звільнився.

Гарна атмосфера у колективі, цікаві і нові напрямки. Не менш важливою є фінансова складова, адже для повноцінної відданості проекту співробітник має витрачати мінімум часу на побутові питання.


yesterday

Support Manager

dnepr, Ukraine · $900 · Less than a year of experience · Advanced/Fluent

Опыт работы в Службе Поддержки с англ. клиентами: email, чат и звонки. Готова обучаться и получать новые навыки и умения. Комуникабельна, пунктуальна. Для меня,очень важно в работе саморазвитие и, не мало важно, развитие в знании англ. языка.

Confluence, Jira

3 месяца обучения в Китае.

Без ночных смен!


yesterday

Junior Front-end Developer

kyiv, Ukraine · $500 · Intermediate

Опыта работы не имею, практические задания по верстке страниц с помощью Bootstrap, базовые знания Vue.js, умение разбираться в чужом коде

JavaScript, HTML5, Git, CSS3, jQuery, Bootstrap, CSS, HTML

Ссылка на мое резюме: lavra2305.github.io Hillel IT School: январь-сентябрь 2018г. курс Front-End Basic + Front-End Pro Высшее образование: 1. ДонНТУ специальность Компьютерные системы диагностики, диплом специалиста - инженер-системотехник 2. филиал МУФа, диплом специалиста по финансам

При ваших минимальных затратах приложу максимум своих усилий, опыта и огромного желания обучиться, заменить коллегу, который планирует уходить, буду закрывать на первом этапе мелкие задачи, без которых тормозится весь процесс.


yesterday

Technical Support Professional L2 🔥

kiev, odesa, lviv, amsterdam, eu, usa, canada · $1100 · 4 years of experience · Intermediate

I want to get a promising job to realize my potential in IT Support, continue developing knowledge and experience with the abilities to get a decent salary in a good team. - Local and remote solving of incoming calls via email, chat, phone and ticket system - Quick data analysis, error detection and provide solutions. Troubleshoot software bugs and errors - Task processing within the framework of SLA and KPI systems - Making single and complex system settings - Work with queries in the SQL database - Analyzing XML files and creating and editing XSD schemas - Setting tasks for developers in bug tracking system Youtrack to solve critical situations and development add-ons - Working with cryptography and digital signature

customer support, Support, helpdesk, SQL, XML, Windows, Linux, HTML, CSS, Troubleshooting, Customer service, Service Desk, Customer care, Ability to learn quickly, Good communication skills

1. Company - Successfully completed 4 training within the company: Mentoring training, Manager skills training, Sales Process Training, Customer-oriented training. - Conducted training on working with new products for large retail company - Stable SLA rate at 99.9% throughout the year 2. Company - Developed a new functionality of loading the product list. - Assigned to the position of team leader and supervised its results. 3. Company - Held several major presentations of company products at conferences and seminars.

- Team playing - Cozy office - Coffee & Cookies - Competitive salary - Creative responsiibilities


yesterday

Sales 🔥

kyiv, Ukraine · $800 · 4 years of experience · Advanced/Fluent

• As a presales manager, I made cold calls to potential clients to generate leads; As a manager, I kept accurate records of all ongoing and new projects; • I made negotiations with potential customers to convince them to work with our company; • I provided consultations to potential customers for the most suitable booths for their products during exhibitions; • I carried out follow-ups, and ensured receipt of payment prior to the exhibition. I passed on detailed customer descriptions to the architects and constructors; • Check the specifications of the exhibition centers with the organizers; • Track project progress; • Monitoring and ensuring timely completion of the project (booths) and project success.

support to customer, the Customer service, the Microsoft of Office, of CRM

• Due to the high level of productivity, I was promoted from a preview specialist to a project manager for one year; • I managed to acquire more than 40 clients for my company, who made deposits and worked with us consistently; • I had an extremely high level of customer retention due to my efficiency, good mutual understanding with clients and project management skills; • I managed to convince customers and get deposits from customers; • I received consistent monthly bonuses for outstanding results; • I always ensured timely completion of projects; • I guarantee that all customer requirements and specifications are always followed

Expecting to work for a fast-growing company, that will pave way for both company and employees benefits.


yesterday

Head Customer Support , B2B

kyiv, Ukraine · $800 · 10 years of experience · Upper Intermediate

Опыт работы в туристической и гостиничной сферах (за рубежом). На сегодняшний день - обработка запросов иностранных партнеров (бронирование а\б, выписка билетов, дополнительные услуги, решение проблем пассажиров)

Не входящая линия.


16 April

Client account manager, customer satisfaction manager

kyiv, Ukraine · $900 · 1 year of experience · Upper Intermediate

Есть успешный опыт работы на должности аккаунт менеджера. Работа через фриланс-платформу Upwork. После 7 месяцев работы повысили до администратора отдела продаж, где в обязанности входило: контроль работы всего отдела (аккаунт менеджеры, sales менеджеры, business development менеджеры), разработка новых систем (скоринг лидов, внедрение CRM, создание лидогенерационного отдела). Хороший уровень разговорного и письменного английского.

Support, customer support, English, Customer service, Account Management, Client Management, Customer care

Создание лидогенерационногош отдела с нуля, налаживание процессов продаж, внедрение CRM системы, была внедрена система оценивания, которая облегчает работу, разработан скоринг клиентов

Мне нравится работа администратором отдела продаж, поэтому хотелось бы развиваться в этой сфере, так же хотелось бы применять свой английский. От компании хотелось бы хороших условий работы, конкурентноспособную оплату труда, оплачиваемые больничные и отпуск, нормированный график работы, а так же дружный коллектив.


16 April

Technical Support Specialist | Technical Writer

Remote work, Ukraine · $1200 · 4 years of experience · Advanced/Fluent

- Email, chat, screen-sharing sessions and telephone customer support; - Handling high priority customer support requests; - Creating and maintenance of online Technical and Help guide; - Close collaboration with the Sales Dept.; - Creating email templates and issue solutions; - Troubleshooting; - Strong analytical skills; - Reporting bugs to development team; - Application manual testing. Technical background: - HTML, CSS, XML (debugging), - basic JavaScript, - Adobe Creative Suite, - PDF optimization, - video and audio encoding. OS: Windows 98-XP-7-8-10, Mac OSX 10.8-10.11

Manual Testing, English, Screen-sharing online sessions, Support on chat, Support on email, Support on Skype/phone, Translations, User Interface, Adobe Acrobat, Adobe Photoshop, Troubleshooting, Workarounds, SVN, CSS, HTML, Networking, salesforce, Adobe Flash, Adobe Illustrator, XML, JavaScript

Top influencer on Salesforce. Over 1000 customer support requests handled. About 150 email templates created, with the most frequent issue solutions. 24 ideas posted in the corporate Ideas bank on the software improvement. 105-paged online Technical help guide created and maintained. Link: http://helpdocs.emagcreator.com. Company website Russian translation provided.

Informal environment. Friendly atmosphere. Helpful colleagues. Possibility to work remote. Adequate management.


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