today

Customer IT-manager or support Lead

Kyiv · $2100 · More than 10 years of experience · Upper Intermediate

ITIL, CCNA, MacOS, Windows, iOS, Adobe Illustrator, Adobe Photoshop, Microsoft Office, WebServices, Security, Cisco,movie,Photographer, ServiceDesk, L1,L2,L3

iOS, MacOS, Microsoft Office, Security, WebServices, Windows, Adobe Photoshop, Android, iPhone, Adobe Illustrator, Agile, Project Management, Scrum, Cisco, Support, customer support, helpdesk, English, Customer service, Phone Support, Product support, Account Management, Level 1, Ability to learn quickly, VIP support manager

Solution-Man

Драйв, виклики, робити щось потрібне для світу.


today

Support Lead, Customer Care Lead, руководитель технической поддержки

Kyiv · $900 · 3 years of experience · Pre-Intermediate

Руководил работой команд технической поддержки и технического сервиса. Занимался выстраиванием и автоматизацией процессов, формировал статистику и проводил анализ обращений клиентов. Разрабатывал инструкции, проводил обучение для клиентов и сотрудников компании, занимался разработкой и ведением "базы знаний" по проблемам производимого оборудования и их решением. Администрировал сервис телефонии и CRM систему.

Support, customer support, Customer care, Jira, CRM, helpdesk, Service Desk, Confluence, Excel, Communication Skills, Customer service, Team management, Technical Support

-выполнил перенос всех функций отдела из разряда сакральных знаний в Confluence и оформил их в качестве регламентированных процессов; -провел регламентацию процесса работы с сервисным (гарантийным) ремонтом; -провел замену поставщика услуг телефонии, что привело к экономии 97980 грн в год без утери функциональности и качества телефонии; -принимал активное участие в замене системы взаимодействия с клиентами (устаревшая, не развитая и малофункциональная MS Dynamics CRM была заменена на более современный и многофункциональной bpm'online CRM); -выявил «узкие места» в процессах и предложил способы их оптимизации и автоматизации (как функциональностью используемой CRM системы, так и пересмотром выполнения тех или иных рутинных процессов отдела); -принимал активное участие в проведении интеграции CRM системы с CRM и HelpDesk системами клиентов (2 интеграции успешно, 1 неуспешно, 2 отказались от интеграции), внутренней ERP системой (1С) и сервисом телефонии Binotel; -провел внедрение единого номера технической поддержки на базе 0800 (техническую и маркетинговую составляющую).

От новой работы ожидаю новые проекты, новые задачи. С удовольствием приступлю к изучению чего-то нового или к углублению имеющихся знаний и навыков.


today

support agent

Remote work, Ukraine · $500 · Less than a year of experience · Intermediate

Есть опыт работы в продажах на английском языке (6 месяцев) Работа заключалась в продажах определенного товара носителям английского языка. Для работы я использовала СРМ. До этого был опыт работы не связан с данной вакансией

English, Support, customer support, Ability to learn quickly, CRM, Customer service, Customer care, Good communication skills, Communication Skills, Adaptability, быстрая обучаемость

в улучшении своего уровня английского и акцента

график 2/2 или другой, но не 5/2 своевременная выплата зп готова работать в ночную смену хочу попробовать себя в поддержке, так как данная вакансия кажется мне интересной и я считаю что справлюсь с этой работой.


today

Customer Support

Kiev · $1000 · 2 years of experience · Advanced/Fluent

I am a self-motivated and progress-driven Customer Service Representative with an extensive background in this industry. With a long-standing record of initiative and innovation. Throughout the course of my career, I have honed my complaint resolution and inbound call handling abilities. I am an astute problem-solver capable of prioritizing and managing complex projects with proficiency. In my previous role, I exercised decision-making, critical thinking, and quality control in contribution of team efforts and organizational improvements. I am open-minded and focused on new developments in my field. I have proven to be effective and motivational, with proficiency in organization and collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal. During the last 2 years I have worked with logistics and fin-tech projects. As a customer support agent I have worked with all possible tools like FreshDesk, CRM, Jira, Confluence, Salesforce, etc.. Currently assistant of the Team Lead. In this role I am resposible for developing a Knowledge Base and keeping it up to date, onboarding of the new agents, quality assurance and review of the most difficult cases.

English, Customer service, CRM, Good communication skills, Ability to learn quickly, Communication Skills, Jira, Team management, Confluence, Customer Support, Leadership qualities, Support clients, Stress-resistant, Troubleshooting, CRM systems support, Customer Support Expertise, Customer Support Management, Customer support specialist, Portuguese, Excel

I have become an assistant of the Team Lead in 3 months on a complex and old project. Quality control processes built from scratch. Knowledge Base built from scratch. Training program built from scratch.

Looking for a company that gives value to employees who know how to get the job done no matter what and has a bright and friendly working enviornment. Growth opportunities.


today

Project Manager, Product Manager

Lviv · $500 · 2 years of experience · Pre-Intermediate

Project Maneger, Lviv, April 2017 - Present communication with customers from sale to full delivery of the project conducting web projects of varying complexity communication with clients at the stage of project development creation of a technical task for the development of sites setting tasks to a team (teams of 3-7 people) carried responsibility at all stages of the project has implemented work on projects in the ERP system creating and filling sites (CMS Wordpress, Opencart, Contao) Conducted motivational and educational activities to improve the team's qualifications and teamwork Organization of office work and team of 3-7 people Recruitment of personnel Projects in Jira Financial management of projects Training team members Conducted software testing

Project Management, Agile, Scrum, Jira, Waterfall, Manual Testing, CRM, Product management, Communication, Team management, WebServices, project planning, HTML, Confluence, Web Development

Координував роботу над проектом в системі ERP

Допомогти команді у здачі проектів, швидко вирішити поставлені цілі. Отримати нові знання з роботою над новими проектами, а також поділитися досвід отриманих на попередніх проектах.


today

Business Development Manager, Account Manager, Sales, Operations, Project Manager

Kyiv · $1000 · More than 10 years of experience · Advanced/Fluent

- Business development B2B; - driving new business opportunities; - closing deals; - partner network; - project management. Achieving sales and project goals in time. Building long-term relationships with customers and resellers. Languages spoken: Fluent English (C1), Russian/Ukrainian(native), German A2.

Business development, Sales, Account Management, International sales, Networking, International Deals, Capacity of understanding new concepts, Negotiations, Communication Skills, English, Presentation skills, Business Development, sales, marketing, Lead generation and sales qualification, It sales, CRM, B2B, Europe and USA markets, Key Account management, Analytical Skills, Lead generation

increased software product sales by 50% every year in responsible area. Purchased Hardware and Software for new offices: active network equipment, CCTV IP Cameras, coordinated launching office work places

Preferred Industries: Logistics, IT, Telco, Automotive, Production, Aviation. Highly motivated, well organized team player, I help companies to successfully coordinate cross functional departments projects. I enjoy speaking with customers to understand their needs. Languages spoken: Fluent English (C1), Russian/Ukrainian(native), German A2


today

Senior Finance controller

Kyiv · $1700 · 6 years of experience · Upper Intermediate

Fund management Generate and review routine financial reports before submission. Assist in analyzing and approving fund requests received from various teams. Annual budget preparation Modify financial plan and budget amount based on the changes in business plans. Review the actual results against the budgeted goals to identify and correct accounting issues and variances. Payroll management activities. Identify potential financial risks and recommend corrective actions. Allocate funds, monitor spends and develop cost reports. Generate ad-hoc reports to management as and when needed. Maintain quality, integrity and consistency in all financial activities. Planning and performing financial operations. Investigate financial issues, analyze root causes and provide resolutions. Perform financial analysis and reporting for critical decision making purposes. Review existing financial procedures and recommend improvements. Supervise and manage billing processes. Resolve complex billing issues. Verify and assess all bills before processing. Assess purchase orders and vendor payments. Detect errors in billing processes and make appropriate corrections. Support other departments and personnel in billing processes. Provide financial support and advice to management in closing business deals. Coordinate with operations, sales, marketing, and customer service teams to supervise and support in business operations effectively. Inspect vendor contracts and account expenses of the company. Managing Private Entrepreneurs' document turnover (primary source documents collection, income books, invoices, acts of acceptance of services, contracts, etc) Reporting of private entrepreneurs (to Tax Administration, Pension Fund, State registrar, Social Funds). Process payments for Private Entrepreneurs via client-bank Solving of Private Entrepreneurs' registration issues. Daily communication with PEs, assistance in problem solving. Sign contract with newcomers and help with PE documents;

Finance, Financial Audit, Financial Management, Financial Planning and Strategy, 1С:Enterprise, banking, Accounting, KPI Management, Management

CIMA P1 cert, Optimisation of expenses, automatisation of budget calculations, big data automated google sheets implementation


today

Junior Project Manager

Dnipro · $1200 · Less than a year of experience · Upper Intermediate

Key responsibilities as DM: • Management several projects simultaneously; • Interaction with stakeholders and team; • Manage the content, quality, schedule, resources and estimate project risks; • Assess the effectiveness of each team member, conflict resolution; • High level of responsibility; • Experience in people management; • English upper-intermediate level - B2 Aptis certificate Delivery Manager 12. 2018 – настоящее время Support TL (approve team) 10.2017 – 10.2018 Payment/Risk Manager 08.2015 – 10.2017 English Phone Operator 02. 2014 – 07.2015

Scrum, Agile, Managing team, English, Jira, Microsoft Office


today

L1-L2 support, sysadmin local

Kharkiv, ... · $700 · 10 years of experience · Pre-Intermediate

Local admin, L1-L2 support Hi! I am Dmitriy and I am looking for interesting tasks and friendly collaboration) CV full see on the contact page PERSONAL SUMMARY I have been working in IT over 10 years. For this period I had opportunity to work in different infrastructures with many program products. Performing varying degrees of troubleshooting and resolution of issues in the shortest possible time involving: servers, desktops, laptops, mobile devices, printers, software, hardware and peripherals. I have good attention to detail and ability to show initiative, planning and prioritize workload without supervision. So I have knowledge and understanding how does IT works))) and I will take responsibility for your company’s offices day-to-day IT operations, keeping it up and running and proposing improvements where necessary. SKILLS Working with soho/enterprise software and hardware. Maintenance of domain and P2P local computer network. Supporting of small business and multi-site IT infrastructure of 100 – 600 employees. • 1st and 2nd line of support in the company’s offices • Server equipment, CCTV, access control, telephony, printers, video-conference and other systems support • Managing all local and server side hardware and software • Hardware inventory, repair and purchases. • Software setup, updates, test, problem-solving, licences management • Communicating with local and global suppliers and vendors • Local network equipment and cabling, Wi-Fi and Firewalls • Monitoring of alerts, backups, logs • Mobile devices support including IOS and Android platforms • Instruct users to use equipment, software and services according corporate policies and rules • Remote support of users in other offices of company • Providing technical support via helpdesk systems • Collaborating with peers and escalating incidents to other support teams where necessary

PC hardware, User support, Windows, Backup, Monitoring, Recovery, file srv, proxy, Remote Support systems, terminal srv, VirtualBox, AD, Data Encryption, Joomla, Networking, TCP/IP, Video Surveillance / Access Control, VMware, Antivirus/DLP/Encryption/Security, IP telephony Asterisk, mail srv, Script programming (Powershell), SQL

- terminal servers 2008r2: remote desktop services, client banks, medoc, 1c7-8 sql5 + file, print and document services, easyprint, screwdrivers (setup, support); - file servers 2008r2: access rights, quotas (setup, support); - backup: AcronisBackupAdvanced, 2008r2 windows server backup + script (Wbadmin and PowerShell) (setup, support); - monitoring: ipswitch whats up gold v14.2 (setup, maintenance). Monitoring of network protocols availability (snmp, tcp / ip, rdp, pop, smtp, http), free space on the partition, CPU utilization, RAM, status of windows services (rpc), alert settings. - creation of OS images winxp, win7: acronis + ur, sysprep, paragon + ptp, sidchg, vlite, the recovery area at boot secure zone;

ЗП и дружный коллектив!


yesterday

Customer Support agent/Team lead of CS

Kyiv · $800 · 2 years of experience · Upper Intermediate

For the last 1.5 years worked as Customer support agent first, then Shift manager in the international iGaming industry. My responsibilities: Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Support, English, customer support, Customer service, Team management, Customer care, Ability to learn quickly, Good communication skills, Microsoft Office, Windows

not sales


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