today

HR

Remote work, Ukraine · $400 · 5 years of experience · Advanced/Fluent

Technical Support Representative & Customer Support 4+ years Now I am HR/Recruiter less than half a year Want to improve my skills

IT Recruitment, Recruiting, Interviewing, Human Resources, Onboarding, English, Research, Communication, headhunting, Interviews, Linkedin, HR, Screening Resumes, Executive Search, CV Screening, Employee Relations, Communication Skills, LinkedIn Search

Work & travel participation: spent 4 month in the native American environment;cultural experience; have improved my English. As a sales representative: sold hundreds or company’s package service to help customers to solve their problems. As customer support representative: supported people all around the world 24\7 in any technical issue, helped to solve any kind of technical problem; supported 4 clients, 750 units in total.


today

Project Manager

lviv, Ukraine · $1500 · More than 10 years of experience · Beginner/Elementary

Организация рабочих процессов в компании, подразделении, отделе. Запуск веб-проектов (партнерские программы). Организация, запуск и контроль работы службы поддержки. Организация и проведение акций для привлечения и мотивации партнеров и клиентов. Ведение деловых переговоров. Развитие и оптимизация инфраструктуры компании. Проведение подбора, обучения, адаптации и мотивации персонала.

Project Management, Team management, Communication, CRM, Product management, Web Development, Microsoft Office, Technical Support Management, Business Analysis, Issue Management, Risk management, IT Solutions

- Запуск с нуля нескольких интересных проектов на иностранных рынках, окупивших себя за очень короткое время; - запуск и сопровождение проектов внутреннего пользования (коммуникация, безопасность) - запуск с нуля службы поддержки. Постановка рабочих процессов; - сильные навыки в планировании, разработке стратегии, организации работы комманды - стремление к получению результатов, обеспечению прибыли, соблюдению сроков и бюджета; - проведение эффективнх переговоров в пользу компании работодателя - ведение нескольких проектов параллельно; - ведение проектов в любой сфере (веб разработка, внедрение нововведений в компании, организация рабочих процессов, финансовые операции...)

Разнообразные проекты разной сложности Работа в стабильной и развивающейся компании Дружный коллектив Профессиональный и карьерный рост Своевременная и справедливая оплата


today

support / sysadmin / helpdesk

lviv, Ukraine · $800 · 1 year of experience · Upper Intermediate

- windows/unix/mobile devices remote troubleshooting via ssh/telnet, teamviewer and LMI; - cloud systems support; - bash and python scripting; - communication with international clients via chat, tickets, emails, phone calls; - cooperation with different departments (setting goals, conducting tasks to its logical conclusion);

Linux, bash, MySQL, TCP/IP, Networking, VirtualBox, Windows, Ubuntu, CentOS, VMware, HTTP, Git, DNS, DHCP, SQL, Unix, Python, Jira, helpdesk, customer support, Customer service, English, Ability to learn quickly, Customer care, Android, Product support, HTML, Support, Microsoft Office, zendesk, MacOS

- currently studying, so flexible schedule would be preferable - friendly and informal atmosphere - competitive salary


yesterday

Trainee/Junior iOS developer

l'vіv · $500 · 2.5 years of experience · Upper Intermediate

MS Windows. macOS. iOS. customer support, technical support representative. technical superviser.

Git, Windows, iOS, Jira, Salesforce, Swift, MacOS, Technical Support, customer support, developer, UIKit, REST API, JSON, MVC, OOP, Cocoa Touch, Xcode, Carthage, Autolayouts, firebase

Шукаю роботу в напрямку розробки програмного заберпечення для iOS на мові Swift на позицію Trainee/Junior


yesterday

Support

Remote work, Russia · $500 · 2 years of experience · Intermediate

Общение в чате (русский, английский), модерация чата, поддержка в gambling-проекте, сопровождение киберспортивных событий, модерация жалоб на пользователей.

Support, customer support, English, Freelance, Ability to learn quickly

Интересней всего помогать пользователям в видеоиграх, но рассмотрю любые проекты. Не хотелось бы заниматься маркетингом.


yesterday

Customer service, Customer success

Remote work, Ukraine · $700 · 7 years of experience · Upper Intermediate

- Velcom Canada (2012 – now) Type of company: Canadian ISP; Position: customer service/sales; Responsibilities: - communicating with Canadian customer by phone, chat, email. - checking service availability; - verifying new customer; - sign up new and disconnection of current customers; - processing move requests/modem swaps; - billing questions and so on. - Rutexnet (2015 – now) Type of company: Canadian ISP (for Russian speaking customers); Position: customer service/sales; Responsibilities: - communicating with Canadian customer by phone, chat, email. - checking service availability; - verifying new customer; - sign up new and disconnection of current customers; - processing move requests/modem swaps; - billing questions and so on. - Jobofer (2013 – now ) Type of company: Recruiting company (part-time job) Position: Work and Travel coordinator Responsibilities: looking for US employers who would like to hire students for Summer program Work and Travel USA. - Work&Travel USA (May 2010 – September 2010) Type of company: American chain of soft serve ice cream - Dairy Queen; Type of company: American restaurant chain - Pizza Hut. Responsibilities: - making ice cream and selling to customers in a Dairy Queen store. - preparing pizza in Pizza Hut restaurant. - Work&Travel USA (May 2009 – September 2009) Type of company: remote resort Position: Front Desk - Translation Agency “SOLT” (2010 – 2011) Position: freelance Interpreter. - Tutoring of English language (2009 -2011)

Customer Support, Customer service, customer success, Live Chat, Kayako, zendesk, Support on Skype/phone, English, Russian Language, Atlassian Jira, Java, Android, OOP, GIT, trello, Customer care, Support on chat, Account Management, customer support, Ability to learn quickly, Microsoft Office, Support on email, HTML, CSS

Качественная клиентская поддержка на проектах Velcom и Rutexnet. Прирост новых клиентов на проекте Jobofer. Курсы Андроид разработки и собообучение Java.

Ищу прежде всего удаленную full time работу с возможностью финансового роста.


yesterday

customer support representative

Remote work, Ukraine · $500 · 5 years of experience · Upper Intermediate

L2 Support via telephone and ticket system L1 support via telephone, technical assistance Payment manager, Live chat help, Financial requests processing concerning payments, payment methods, refunds, chargebacks. Co-working with the anti-fraud department concerning payments, decline reasons, etc.

Customer support specialist


yesterday

System administrator 

kyiv, Ukraine · $1200 · 2 years of experience · Intermediate

-Support for Microsoft product systems: AD DS, FS, WDS, DPM, Terminal Services, GPO; -Deploy ticket system(MantisBT); -Deploy and support SCCM; -Support LAN and WLAN(Cisco, Mikrotik) -Support and consultation of users of the IT office (mail, office equipment, software), maintenance of office equipment (the work is organized through the Application System); -Setting up and maintaining workstations, installing OS, drivers, software, connecting to a domain, etc.; -Localization and elimination of software and hardware malfunctions of office equipment or workstations; -Automate routine tasks with powershell; -Planning of new and modernization of existing services: architecture development, scaling, data protection, etc.

Windows, Active Directory, Hyper V, Networking, Windows Server, SCCM, PowerShell, SQL, TCP/IP, MySQL

During the work, it was possible to achieve agreement and implementation of the demilitarization of the network with increased security requirements. (each segment in a separate subnet and access is clearly delimited by access lists) Simplified the existing implementation of VPN connections by adding AD authorization using a RADIUS server. I also successfully implemented and configured the OpenSource ticket system (MantisBT).


yesterday

Support engineer L1/L2

kyiv, Ukraine · $1400 · 3 years of experience · Upper Intermediate

Hard skills: HTML,CSS, SQL, JS(basic), REST API/ JSON Software knowledge: Slack, Zendesk, Jira, MS Office(Word/Excel), SQLyog, Gdocs, Kibana Soft Skill: Problem-solving, stress resilience, multitasking, responsibility, attentiveness. active listening, customer oriented approach. for step by step configuration, email templates HTML editing, REST API/ JSON configuration Position: Technical support Engineer (2nd/3rd) Main duties: troubleshooting of trading platform/CRM issues, preparing and submitting bugs/tasks into Jira system, communication with front-end/back-end developer/Devops and success team, remote connection, preparing SQL queries for report needs. Assisting users with advanced CRM setup. Providing clear guidance Nextiva Position: Technical support agent (1st/2nd) Main duties: Assisting new customers with initial setup of their phone system accounts, Configuring phones for personal and business needs, Remote connection for VoIP settings installation, communication with network providers and admins, escalating long-standing issues to 3 and 4 line. Flyhacks.com Position: Customer support team lead Main duties: team performance tracking and metrics reporting, setting KPI goals and team motivation, providing coaching regarding efficient customer support approaches and KPI's improvement, investigating and solving customers' problems that are complex or longstanding, identify system and workflow improvements for enhancing team efficiency, communication with CEO and IT team regarding customer service performance and quality. Key Accomplishments: Analyzed individual performance of each team member and motivated them to perform better. Determined the duties and responsibilities of the team. Efficient reports to CEO manager regarding improvements and team efficiency

MySQL, JavaScript, HTML, Jira, Confluence, TCP/IP, Customer Support, CSS, Scrum, Agile


24 April

Technical writer/Proofreading/Business Analyst

kyiv, lviv, odesa, berlin, amsterdam, london · $3000 · 5 years of experience · Advanced/Fluent

Proofreader Editor Native English Speaker. Agile Project management. Scrum qualified. Business Analyst.

customer support, English, English Fluent, Customer care, Ability to learn quickly, Account Management, Support

As a Native English speaker living in Kiev, I can work on any projects writing proofreading editing in English that require the expertise of a native speaking business professional. I can work remotely or in your office. No Job to big or too small.


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