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28 марта 2018

Customer support/success specialist

Любой · $2000 · 5 лет опыта · Upper Intermediate

VOIP, Linux, SQL, Salesforce, Sigos

5 years of experience working for international voice wholesale carrier, busy with network support, monitoring quality figures, troubleshooting and solving issues, handling tickets and escalations, providing support for sales team (both ukrainian and european colleagues).

Looking for job with wide variety of responsibilities, which will involve both my soft and hard skills - ready to take part in sales support and BA. Eager to learn new technologies. Prefer fast-changing and growing environment.


3 мая 2018

L3 Support Engineer

Киев · $2500 · 9 лет опыта · Upper Intermediate

Soft skills: Team Management, Product Support, Interviewing Candidates, ITIL, Building & Improving Processes Technical skills: ASP.Net product support L2/L3, IIS, Windows services, SQL Server, SCCM, WCF, T-SQL, MS Azure, Windows administration, Application lifecycle management, Software packaging and virtualization

- succsessful management of 30+ employees including foreign team coordination; - successful new team launch in the new location (hiring, managing, knowledge transfer); - organized product support team

No boring work, not interested in banks


18 апреля 2018

Customer Advisor/Virtual Assistant

Удаленная работа, Украина · $700 · 3 года опыта · Upper Intermediate

I have strong willing to work and study, discover something interesting and new. I’m easy to communicate with people at all levels, work in the team. I’m a quick learner, a self-motivated and responsible person. I’ll do my best in order to build the mutually beneficial cooperation with you. I have proven experience in the customer support in IT area.

Worked in the IT company as Business Development Manager, worked in the call-center. Worked in the USA.


20 мая 2018

Customer Support Manager

Киев · $1500 · 2 года опыта · Advanced/Fluent

Work Experience: ▪ Marketing Campaign ▪ Software Sales ▪ Software Testing Computer experience: Jira, HubSpot, ZenDesk, Slack, MS Office

Obtaining a position of ​ Customer Support Specialist with the opportunity of professional growth and development.


27 марта 2018

Support

Киев · $900 · Больше 10 лет опыта · Pre-Intermediate

Management of Support Department People and team management Cross team collaboration and communication ITIL processes implementation and support. Corporate collaboration platform design, implementation and support Implemented the knowledge base and community management Create сhanges management workflow Create configurations software management Resource planning, management and sizing Communication with an IT vendor Providing support service for 5k users network Dealing with urgent incidents Mobile application infrastructure support Information security and access model design and management Operational business processes design and implementation Work with business process owners Requirements analysis and implementation Collaboration with software development department for proper infrastructure and requirements planning MS SQL Server Administration Lotus Domino System administrator New innovative technologies and services implementation Design SAP Business Objects analytical reports Firebird SQL server administrator Planning, design and developing on FoxPro Planning, design and developing on Delphi


22 марта 2018

customer support, head of support

Киев , · $850 · 8 лет опыта · Advanced/Fluent

product Clients cooperation; Communication with international clients via chat, tickets, emails, phone calls; Assistance in problem resolution; Troubleshooting; Training of new operators/outsource operators; Cooperation with different departments (setting goals, conducting tasks to its logical conclusion); Administration of clients’ database; Analysis of client's activity; Inventing new tools, ideas, plans and their implementation; Partial participation in Development of Product and Company;, Validation of orders received from customers to facilitate smooth operations process and optimize profitability; Reception/follow up of service complaints and give feedbacks/solutions to customers on any service complaints;

Профессиональный рост. Неформальная обстановка. Адекватный менеджмент.


24 марта 2018

Техническая поддержка

Удаленная работа, Украина · $900 · 6 лет опыта · Advanced/Fluent

CSS, HTML, English, Jira

Более 5 лет работаю техподдержкой крупных проектов по разработке сайтов. Вся работа на английском языке, опыт участия в тестировании, анализе отзывов пользователей.

Возможность удаленной работы.


16 апреля 2018

Technical Support Engineer

Kiev · $2000 · 3 года опыта · Advanced/Fluent

Work closely with the US customers Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Hands-on experience with Windows/Linux/Mac OS environments Ability to diagnose and troubleshoot basic technical issues Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Prepare accurate and timely reports


2 апреля 2018

Support Manager/Lead

Киев · $1500 · Больше 10 лет опыта · Intermediate

Technical Support Lead in 4 ongoing development projects within 2 years (banking software). Support for administrators and customers with software logics, integration problems, interface and functionality. B2B support. English: B1-B2 Total work experience in support/service - more than 10 years. ITIL foundation certified. Managed services experience. Service desk implementation experience. Development and update of technical support document templates. Commercial offers for support services and outsourcing. Outsourcing experience.

99% of support contracts are prolonged for a new periods; keeping high efficiency of support services while reducing of resourses.

Strong company, out-of-Ukraine customers oriented. USD/EUR to UAH exchange rate sensitive sallary. Possibility to learn and grow.


24 марта 2018

Analyst-Programmer 1C

Винница · $1000 · 7 лет опыта · Intermediate

15 років займаюся обслуговування та програмування конфігурацій на платформах 1С. Давно розробив власну технологію по роботі з користувачами та розробки адаптованого інтерфейсу користувача, який максимально подобаються користувачам. Маю знання та розуміння у бухгалтерському обліку, податковому обліку, складському обліку, бюджетному для виробничих та сільськогосподарських підприємств, розрахунку зарплатні, розрахунку собівартості та точки беззбитковості, ремонті обладнання, ремонті транспортних засобів, розрахунок витрат палива, логістиці поставок та GPS-моніторингу. Чудово розбираюся у бізнес-процесах, як виробничих так і торгових підприємств, а також аграрного сектору. Вмію проводити оптимізацію не лише програмного коду але і виробничих процесів...

Вивчити SAP (ABAP) або MS Dynamics, або якийсь із інструментів бізнес-аналізу типу Power BI, QlikView, Oracle BI.


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