yesterday

Head Customer Support , B2B

Kyiv · $800 · 10 years of experience · Upper Intermediate

Опыт работы в туристической и гостиничной сферах (за рубежом). На сегодняшний день - обработка запросов иностранных партнеров (бронирование а\б, выписка билетов, дополнительные услуги, решение проблем пассажиров)

Не входящая линия.


yesterday

Technical Support Specialist | Technical Writer

Remote work, Ukraine · $1200 · 4 years of experience · Advanced/Fluent

- Email, chat, screen-sharing sessions and telephone customer support; - Handling high priority customer support requests; - Creating and maintenance of online Technical and Help guide; - Close collaboration with the Sales Dept.; - Creating email templates and issue solutions; - Troubleshooting; - Strong analytical skills; - Reporting bugs to development team; - Application manual testing. Technical background: - HTML, CSS, XML (debugging), - basic JavaScript, - Adobe Creative Suite, - PDF optimization, - video and audio encoding. OS: Windows 98-XP-7-8-10, Mac OSX 10.8-10.11

English, Screen-sharing online sessions, Support on chat, Support on email, Support on Skype/phone, Translations, Adobe Acrobat, Adobe Photoshop, Troubleshooting, Workarounds, Manual Testing (QA), SVN, CSS, HTML, Networking, salesforce, Adobe Flash, Adobe Illustrator, User Interface (UI), XML, JavaScript

Top influencer on Salesforce. Over 1000 customer support requests handled. About 150 email templates created, with the most frequent issue solutions. 24 ideas posted in the corporate Ideas bank on the software improvement. 105-paged online Technical help guide created and maintained. Link: http://helpdocs.emagcreator.com. Company website Russian translation provided.

Informal environment. Friendly atmosphere. Helpful colleagues. Possibility to work remote. Adequate management.


yesterday

Специалист технической поддержки, Помощник системного администратора

Kharkiv · $500 · More than 10 years of experience · Beginner/Elementary

- установка, настройка, оптимизация системного программного обеспечения на предприятии; - установка, настройка и обслуживание систем клиент-банк; - осуществление подключения, тестирования, профилактических работ, ремонта, модернизации средств вычислительной техники. - техническое обслуживание ПК, сети; - блочный ремонт ПК и офисной техники; - прокладка локальных сетей; - обеспечение стабильной работы ПК и оргтехники на предприятии.


yesterday

Client account manager, customer satisfaction manager

Kyiv · $900 · 1 year of experience · Upper Intermediate

Есть успешный опыт работы на должности аккаунт менеджера. Работа через фриланс-платформу Upwork. После 7 месяцев работы повысили до администратора отдела продаж, где в обязанности входило: контроль работы всего отдела (аккаунт менеджеры, sales менеджеры, business development менеджеры), разработка новых систем (скоринг лидов, внедрение CRM, создание и ведение лидогенерационного отдела). Хороший уровень разговорного и письменного английского.

Support, customer support, English, Customer service, Account Management, Client Management, Customer Support, Customer care

Создание лидогенерационногош отдела с нуля, налаживание процессов продаж, внедрение CRM системы, была внедрена система оценивания, которая облегчает работу, разработан скоринг клиентов.

Мне нравится работа администратором отдела продаж, поэтому хотелось бы развиваться в этой сфере, так же хотелось бы применять свой английский. От компании хотелось бы хороших условий работы, конкурентноспособную оплату труда, оплачиваемые больничные и отпуск, нормированный график работы, а так же дружный коллектив.


15 June

Customer support representative 

Remote work, Ukraine · $1000 · 8 years of experience · Advanced/Fluent

Extensive working experience in web projects Able to build support from scratch Familiar with all the major CMS, good knowledge of WordPress Basic HTML/CSS 8+ years of experience with client management and support Literate writing and speaking I do enjoy working a lot, so I'm okay with overtimes :)

Consulting, Teamwork, Ведение переговоров, Онлайн поддержка, Asana, CMS, English, HelpScout, Kayako, Wordpress, Грамотность, Adobe Illustrator, Adobe Photoshop, Jira, CSS, HTML

Built the entire support system from scratch. From choosing the right software to training the second line support managers. Wrote the knowledge base, FAQ, scripts, and algorithms. Reduced the estimated ticket resolve time from 72 hours to 6 hours in a year.

I would be happy to take care of customers and partners in a young IT project. I usually work remotely, but I'm okay with relocations and interesting office-based projects, so feel free to contact me if you think we are compatible :)


15 June

Підтримка

Kyiv · $500 · Less than a year of experience · Pre-Intermediate

Большой опыт работы с людьми, знание психологии, комуникабельность. составление тест-кейсов, тест-планов и чек-листов; работу в баг-трекинговой системе, создание сценариев использования; тестирование документации и регрессионное тестирование.

Manual Testing

ерминология в тестировании и основные жизненные циклы ПО • Проектирование тестов и основы тест-дизайна • Анализ требований и тестирование документации • Оформление багов в баг-трекинговой системе • Регрессионное тестирование


14 June

Frontend Developer

Dnipro · $300 · Less than a year of experience · Pre-Intermediate

Skills: HTML, CSS, JS (ES6), Jquery, HUGO CMS: Wordpress, Drupal 8 (learning) Frameworks: React + Redux (learning), Vue + vuex (learning) Workflow: Gulp, Git, npm, Pug, Scss OS: Windows, linux

CSS3, HTML5, Bootstrap, es6, Git, JavaScript, NPM, SQL, React, Redux, SASS, CSS, Responsive, jQuery, JSON, HTML

Занимаюсь версткой адаптивных, кроссбраузерных сайтов. Интересуюсь js-фреймворками: React (+Redux), Vue.js (+Vuex)

Интересные проекты и задачи, профессиональный рост.


14 June

IT Director, Head of Operations Team, Head of Customer Support Team

Kyiv · $3500 · 8 years of experience · Advanced/Fluent

● 8 years in operational management of distributed team in international business; ● Building effective IT team and ensuring its professional development; ● Good practical experience in setting up ITIL processes from the scratch and continuously improving them; ● Successful delivery of IT projects; ● Strategic and tactical planning; ● Cooperation with Clients on pre-sale and post-sale stages; ● Contracts negotiation with vendors and suppliers; ● Budget planning, optimization and control; ● The ability to help the business to find new ways to increase its value and reach its goals faster from cooperation with IT Department; ● Analytics and reporting; ● The ability to find a balance between time, cost and quality when dealing with projects of varying complexity; ● Coordinating teamwork of internal departments for the accomplishment of set goals; ● Building flexible team that is ready to support any business changes in rapid terms; ● Advanced level of written and spoken English; ● Excellent communication skills; ● Strong customer-focus attitude.

ITIL, ITIL v3, ITIL Cettified, Support, Management

• Setting up company’s IT HelpDesk according to ITIL\ITSM (planning and documenting the process, selecting the tool and responsible engineers, sharing rules of work and control their usage); • Implementation of new IT Service Management system (design of processes, system setup, update of documentation, communication, KPIs update); • Management of company’s IT documentation (create standards, document rules of work with IT documentation, control its timely updates); • IT Service Catalog management (define and document IT services, promote them and assist Clients with requests for premium IT services); • Implementation of IT KPIs and their continuous improvement (selection of metrics by their importance, gathering them on monthly basis, analysis of reports, planning actions according to reports and control of execution and results); • Diesel Generators implementation in 6 offices of the company (getting the requirements, vendor selection and contracting control, offices energy audit, diesel generators selection, agreement of project documentation and control of supplier’s project work); • Core IT processes setup, implementation and management (design required processes, document them, analyze and remove bottlenecks, review on permanent basis according to company’s goals); • Setting up technical part of Business Continuity Plan (getting requirements from stakeholders, plan the details and agree them with teams and employees involved into the Plan execution, get feedbacks and update the Plan, agree it with stakeholders); • Setting up IT Knowledge DataBase (set the rules and the process, define the tool, implement it and control the filling); • Setting up process of ITD cooperation with the new clients of the company and its supervising; • Cooperation with Financial Department on establishing rules for planning, tracking, analysis and reforecast of IT CAPEX/OPEX expenses


14 June

C#, RPA, Salesforce developer/Support developer

Vinnitsia · $2000 · Upper Intermediate

Work experience: May 2019 – present API Applications Infrastructure Specialist System maintenance, continuous improvements; Configuration, deployments, customization tasks; Support of API Connect and Datapower infrastructure. Networks and security updates (SSL, Firewalls, Tokens, Certificates), B2B integrations (SOAP and REST WebServices) November 2014 – April 2019 helpdesk agent, Poland Diagnosing and solving hardware or software faults. Investigating the incidents, checking logs, using MS SQL, supporting of the TP.Net retail software, installing patches, configuring POS workstations, installing releases, network troubleshooting, supporting the engineers in the field, consulting site managers regarding POS and cash management issues. Using Microsoft active directory, supporting Windows OS, MS Office 2010-16 & Office 365, supporting Skype for Business, install/remove desktops, laptops, printers, peripherals and desktop application software, MS Sharepoint, Lotus Notes, VMware, System Center Configuration Manager skills. Featured LAN-WAN, TCP/IP protocols skills. EBS CRM Oracle ticketing system, BMC Remeby. Understanding of .NET Framework, C# language of the software development (understanding of the object-oriented programming, Windows Forms, the most popular patterns), API, REST web API and Postman usage, relational databases experience (MS SQL Server), GIT version control knowledge. Knowledge of administration and application development on Salesforce (Apex, SOQL, Salesforce APIs, and Force.com platforms), Lightning Design System and creating components. Familiar with Robotic Process Automation and UiPath development tool. Knowing of application testing (QA processes and principles of testing, types of testing, specifications, test cases, test plans, test protocols), understanding the Bug Tracking System, Selenium, main Python libraries for Test Automation. Web development (knowledge of HTML5, CSS3, PHP skills, Bootstrap, Ajax).

MSSQL, LINQ, C#, HTML5, .NET, AJAX, Bootstrap, CSS3, MySQL, Patterns, Windows Forms

Certifications: ITIL® Foundation with ITIL® Foundation Certificate in IT Service Management, Warsaw

searching for support C# .Net, RPA, Salesforce developer position.


13 June

Customer Support Representative German / English

Kyiv · $800 · 4 years of experience · Intermediate

2 years experience as Customer Support Specialist/ Sales manager 4 years experience in working in Germany Languages: German, English, Russian, Ukrainian A lot of experience in dealing with people of different nationalities and cultures


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