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19 июля 2018

Support Team Lead

Киев · $2000 · 5 лет опыта · Advanced/Fluent

More than 5 years of experience in Customer Care supporting Western projects. Worked as Customer Support Manager, Shift Supervisor, Quality Assurance Manager, Risk Manager and Support Team Lead. Main responsibilities: • Building Customer Support Department from scratch; • Distributing the workload and minimizing expenses; • Setting goals and KPIs for the Support Department, creating a corporate culture and values; • Checking Support agents' work during the shift; • Listening to the phone conversation recordings to find errors; • Compiling reports with mistakes; • Conducting training to improve quality of work; • Creating the schedule for the Support team; • Hiring and training new staff; • Increasing sales, cross and upsales, improving retention rates; • Analysis of existing and new clients needs and behaviour; • Dividing tasks and responsibilities among support agents; • Dealing with unsatisfied and risky customers; • Processing refund requests from customers; • Working with payment processors such as PayPal, BlueSnap, Maxpay and many others; • Minimizing the refund and chargeback rates; • Maximizing retention rates after Disputes; • Improving the quality of services and products in general PERSONAL SKILLS Multi-tasking skills A persuasive communicator with perfect speaking skills Excellent interpersonal and coaching skills Strong self-organizational skills Flexibility Strong motivation for learning new areas of expertise Target driven Willing to apply knowledge and experience to improve efficiency and process optimization and learn new business techniques and methods. Right now looking for a suitable position with a company that offers a competitive starting salary, cares about its employees and offers possibilities for growth.

Launching a project from zero to hero; Building new CRM from scratch and ongoing development of new features; Converting leads into more than 8000 customers in a very specific niche; Monitoring work of over 100 people including developers, designers, support, and freelancers; Creating and implementing ideas that raised company's revenue for over 10% in a single month;

Профессиональный рост. Белая зарплата. Адекватный менеджмент.


16 июля 2018

Head of Customer Service or Project Manager

Киев · $2000 · 4 года опыта · Advanced/Fluent

о достижениях, задачах и целях - готов рассказать в ходе личного общения. для доп. информации смотрите линкедин или резюме. спасибо! Team Management / Project Management Strategic Partnership / Investor Relations / Customer Development E-Commerce / Cryptocurrency-ICO / SaaS Marketing Automation / E-mail Marketing / Content Marketing Responsibility / Flexibility / Feedback Planning / Decision-making / Time Management Team Work / Problem Solving / Verbal and non-verbal communication

операционной работой, готов менеджерить команду поддержки/продаж


16 июля 2018

Поддержка

Харьков · $350 · Меньше года опыта · Upper Intermediate

Быстро нахожу общий язык с клиентом. Знаю английский на уровне выше среднего. Владею компьютером на продвинутом уровне. Высокая скорость набора текста (~230 символов минуту).

Могу предоставить несколько фото самых интересных, успешных работ, закрытых с прибылью с моей помощью.

Найти стабильную работу на продолжительный срок. Желание работать на результат и по совместительству получать удовольствие от работы. P.S. С замечательным коллективом


9 июля 2018

Technical Support Engineer\Lead\Head of Tech Support Department

Киев · $2500 · 6 лет опыта · Upper Intermediate

Сurrent: Support Level 3 Responsibilities Deployment Documentation Release Management Envitonment Configutation Technologies/platforms/skills: Oracle DBA SQL Web-logic administration Tomcat-administration Microsoft Subversion Git\SVN Java SE7 Previous: Head of Technical Support Dept 1. Technical Support Engineers training 2. Support Department management 3. Corporate Customer Support/ Training 4. Support Projects Management and Reporting

ITIL® Foundation Certificate in IT Service Management Дата выдачи сертификатамай 2018 – настоящее время Лицензия GR750419212VR ITIL v.3 2011 Управление ИТ Сервисами Дата выдачи сертификатаапр. 2018 – настоящее время Head of IT Product Compamy Tech Support Department - Viseven OU Creative Department Project Manager - QAP INT (Viseven OU)

Middle\Senior Tech Support Engineer (L2-L3), Support Lead, Head of Support Department


31 мая 2018

Account manager

Киев · $1100 · 2,5 года опыта · Advanced/Fluent

English, Project Management, Scrum, CRM, Agile. OpenRTB (SSP, DSP, Ad Exchange). Technical customer support. HTML, CSS, JS. Jira, Zendesk, Slack, Pipedrive.

- BSc in International Hospitality and Tourism Management - London, England and MSc in Finance degree -Kiev; - OpenRTB knowledge (SSP, DSP, Ad Exchange) - Excellent knowledge of English and international certificate of an English teacher (CELTA); - My several years of experience in the customer service area can be of service to your company. I am able to understand customer needs and wants and direct all effort to achieve best possible result for all parties; - Experience in managing budgets and leading projects related to events organisation including searching for suppliers - Troubleshoot technical issues that may include site pixels, creative tags, campaign set up

Профессиональный рост. Highload. Интересный проект.


9 июля 2018

Customer Support/Success Manager

Киев · $1000 · 3 года опыта · Upper Intermediate

Experience in customer management over 3 years. Languages - English, Ukrainian, Russian. Tools - JIRA, HubSpot, iOS, MS Office, WebServices Customer relationship management Cooperation with developers and IT department for case solving Problem solver with troubleshooting Analysis of client activity


19 июня 2018

Customer Support Manager

Харьков · $700 · 4 года опыта · Upper Intermediate

- Customer support quality on high level; - Working with complaints and finding a reasonable solution for the issues; - Technical knowledge in domain's life-cycles, hosting service, website activity and settings, SSL certificates basic knowledge; - Providing the efficiency and effectiveness of corporate procedures and policies for the next level supporters, their implementation and skills improvement; - Providing a feedback on the methods and approaches used in the supervision process in general; - presentation experience in Power Point; - Basic knowledge social networks Facebook, Twitter etc. - Jira, Confluence, Trello tools, Google spread sheets,Google docs; - Good knowledge of MS Office; - Excellent communication skills; - Rapid adaptability; - Self- educated

Each company has its unique advantages, sometimes the companies might not even differ from each other though. Still, what I wouldn't like to see is the fact that there are the people who do not have competence in the position they are working at. The same can be true for the management who simply ignores such facts, unfortunately. Would like to have flexible schedule, day time preferable (no night hours)


19 июня 2018

Technical Writer, Support Specialist, Content Writer

Харьков · $600 · 7 лет опыта · Upper Intermediate

Знание английского языка на уровне свободной переписки, опыт работы в поддержке пользователя, ведении деловой переписки, переводов разного рода документации (юридической, медицинской, технической, образовательной), написании мануалов и тюториалов, описании готовой функциональности на англ.языке. Знание немецкого на среднем уровне, литовского на элементарном. Опыт работы менеджером проекта, учителем английского и немецкого языка, письменного переводчика.

Коммуникабельность, ответственность, умение принимать решения и решать спорные вопросы, внимательность, организованность.

Sales (обзвон и навязчивое предложение клиентам своих услуг) меня не привлекает вообще. Ищу работу с использованием английского языка и,по возможности, немецкого. Люблю переводить,писать различный контент на заданую тематику, работать с клиентами, поясняя им где какая настройка и как это работает или будет работать,писать туториалы и мануалы, описывать готовую функциональность.


29 мая 2018

Customer support/success specialist

Любой · $2000 · 5 лет опыта · Upper Intermediate

VOIP, Linux, SQL, Salesforce, Sigos

5 years of experience working for international voice wholesale carrier, busy with network support, monitoring quality figures, troubleshooting and solving issues, handling tickets and escalations, providing support for sales team (both ukrainian and european colleagues).

Looking for job with wide variety of responsibilities, which will involve both my soft and hard skills - ready to take part in sales support and BA. Eager to learn new technologies. Prefer fast-changing and growing environment.


2 июля 2018

L3 Support Engineer

Киев · $2500 · 9 лет опыта · Upper Intermediate

Soft skills: Team Management, Product Support, Interviewing Candidates, ITIL, Building & Improving Processes Technical skills: ASP.Net product support L2/L3, IIS, Windows services, SQL Server, SCCM, WCF, T-SQL, MS Azure, Windows administration, Application lifecycle management, Software packaging and virtualization

- succsessful management of 30+ employees including foreign team coordination; - successful new team launch in the new location (hiring, managing, knowledge transfer); - organized product support team

No boring work, not interested in banks


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