Junior QA Engineer

Experience

February 2017 - to date - Freelance Team Manager
Kyiv, Ukraine
Generating new leads, researching the pools of potential employees (freelancers);
initiating the first contact with a potential candidate;
designing and implementing the overall research strategy;
managing leads’ activity and supporting them in their every day work;
ensuring proper cooperation between a client and an expert, working for this particular customer; making sure that client’s experience with our service and a particular expert is pleasant and comfortable;
matching the customer’s needs to the right service, provided by a freelance expert;
conducting surveys among clients about their experience of work with freelance experts to improve the service and build a new strategy of cooperation;
creating new system guides for freelancer;
managing primitive technical issues from a freelancer’s side;
making monthly and annual reports, analysis of results;
meeting the goals based on individual and team KPIs.

May 2017 - 2018 - Freelance Writer (Livingston Research Group)
Kyiv, Ukraine

March 2016 - January 2017 - Customer Success Manager
Kyiv, Ukraine
Providing 24/7 support for English-speaking clients from all over the world via e-mails, live chats and phone calls according to the priority and urgency;
providing information about company services and policies;
performing e-mail and phone marketing tasks (selling additional services, promoting new features, processing feedback, etc.);
managing technical issues, troubleshooting, providing right solutions and alternatives within required time;
support and monitoring of customers’ projects fulfillment throughout all stages;
promoting company services for new clients;
generating new ideas for the service improvement.

Skills

SQL HTML presentation skills Jira Chrome Dev Tools Business communication

Highlights

Technical Skills and theoretical knowledge:
Jira (basic; use it for creating tasks more)
HTML (basic - creating primitive web pages),
Good knowledge of SQL
Basic knowledge of DevTools panel
General understanding of:
models and methodologies of SDLC (Waterfall, V-model, Scrum/Agile);
bug's life cycle;
client/server architecture;
Ability to write test cases, check lists, and other testing documentation (practiced at courses);
Python (basics).
Recruitment skills: Talent Assessment, Candidate Sourcing and Screening, Boolean Search, Social Media Recruiting Tools, Detailed Job Description.
Other skills related to Sales: product knowledge, time management, business communication, independence, conflict resolution, objection handling, writing and research skills, multitasking, initiative and problem-solving abilities.