Technical, customer support, IT specialist, SLS

Experience

Worked as B2C sales rep for 2 years communicating with people across the globe (mainly USA, Canada and UK) over the phone. I do have great communication skills and I'm able to persuade without pushing too hard. I was selling software and services. Later on I was technical support troubleshooting different hardware and software related issues on OSX, Windows, android, iOS and other peripheral devices such as printer's, scanner's etc. Whatever could've been done over the phone and remote session I should've done. Worked as customer support for a product of company too. Can provide step by step instructions both written and verbally. Reporting bugs. Working night shifts, holidays. Creating technical documentation/guide how to act in case of an incident or issue. Troubleshooting network issues. Familiar and have experience with multiple "ticket" systems - jira, snow. Used salesforce for a while, Google tools, VoIP, confluence. Zabbix, grafana, elk, apps, newrelic.

Skills

CRM English communication skills sales international sales it sales team building IT outsource sales team management Networking marketing B2C support customer support customer service Microsoft Office Jira Windows HelpDesk customer care account management удаленная работа technical support Support Management Service Desk AWS Zabbix Appdynamics NewRelic manual testing ability to learn quickly analytical skills good communication skills Confluence customer support Zendesk MacOS Android Support on Skype/phone Excel troubleshooting customer service Scrum Agile Jira incident management Customer Support Expertise

Highlights

Learned to troubleshoot any hardware and software related issues.
Gained valuable communication and negotiation skills as a sales agent.

Looking for

Stable income. Self-development, love to communicate with people. Looking for a place to stay for a while. Would love to invest my knowledge, skills and ideas into common good of the company.