Project Manager / Account Manager

Experience

Service Delivery Lead

Responsibilities:

-Managing daily team tasks.
-Team workload planning.
-Developing and integrating team processes.
-Controlling team satisfaction score.
-Communication with clients.
-The leading onboarding process for Enterprise clients.
-Controlling team KPIs and developing new ones.
-Building and controlling cross-department cooperation.

Analytics Solution architect for BI products

Responsibilities:

-Whole stages designing of digital end-to-end analytics solutions.
-Help the sales team to construct digital analytics solutions for potential prospects on the pre-sale stage by OWOX BI / GA / GA 4 / Google cloud platform.
-Lead projects through whole stages of integration analytics products and developing custom dashboards as a project manager.
-Control risk and change management during dev. stages.
-Design, describe, and implement inner processes for the PM team.

Project manager Lead

Responsibilities:
The same as the Project manager’s role but intensely focused on:
-Control of development and integration of inner OWOX Proof of Concept projects;
-Team coaching mentoring;
-Write and improve PM’s workflow processes.

Project manager / Customer Success manager

Responsibilities:
-Lead up to 30 projects at the same time (business and enterprise-level).
-Create project estimation for potential prospects.
-Prototyping and writing technical specs using Agile methodology.
-Preparing a roadmap (Gantt chart), mixing V-model and Kanban.
-Team and task management according to a roadmap (Jira / Targetproces).
-Change and risk management.
-Customer development by product team requests.
-SaaS product demo.
-Research and implement new approaches for PM dep.

Skills

project management team management project planning people management English communication risk management Business Analysis data analysis Google Data Studio Identifying business needs Building business processes digital marketing SaaS digital marketing analysis Customer success management Project Integration Management SQL Pre-sale project estimation Account Management

Highlights

As Service Delivery Lead:
-30+ new clients had been integrated.
-35% dep. team expended by hiring new members.
-Described from scratch all the team’s processes.
-Created a knowledge base for new team members.
-50% increased teams’ satisfaction score.
-30% increased teams’ efficiency.


As a digital solution architect:
-Built and integrated from scratch processes for the Solution architect position.
-Reduced the time to close new prospects by 70%.
-Reduced new client onboarding and integration by 30%.
-Increased client satisfaction score by 40%.
-Reduces new client churn rate by 70%.


As Project manager lead;
-Have done several inner companies projects for testing product hypotheses.
-Created and integrated a mentoring system for the team to share experiences.
-Been keeping team SLA in agreed with clients' boards.
Increased team satisfaction score by 25%.

As a project manager / Customer Success manager :
-Successfully integrated more than 25 new clients on time and within budget.
-Been keeping the churn rate on the boards.
-Made regular upsells of current clients for 5-10k USD monthly.
-Developed and integrated more than 10 custom analytical projects.
-Increased quality of client communication by building some new team processes.

Looking for

It is interesting to work with a SaaS type of project or any other product company with a team obsessed with their products. If you or your clients have an idea and passion to do, I’ll be happy to help transform it into the project that will be done.
And if it relates to any BI or analysis type of project it would be super cool!

Preferred language

Українська, English