Lead Support Manager
This candidate has paused his search for new proposals.
Experience
Single point of contact for any IT related inquiries in the locations under responsibility(1.3k+ employees/2 offices/different projects with their policies and procedures).
Communication point between Production/Operations depts./contractors and IT
Handling escalations
Site Manager responsibilities(compliance with customer requirements(from blocked websites, up to creating isolated networks, as well as isolated premises)).
Supervisory duties: determining personnel requirements, setting schedules, delegating tasks, and ensuring that the team has adequate resources to complete their jobs.
Coordination and implementation of the IT dept. projects.
Managing HelpDesk teams including, hiring, training, evaluation, communication, and guidance.
Interviewing, training, and supporting HelpDesk representatives(tier 1-2).
Change Management/License Management/Procurement
Training conduction(monthly) for the company's novices.
Creating tech. docs on demand
Skills
Jira good communication skills English TCP/IP technical support Service Desk Networking Troubleshooting and Supporting Windows Confluence HelpDesk AWS team management account management Active Directory Windows administration Technical Support Engineering Technical Support Management Apple IOS / Mac OS Microsoft Azure Office 365
$2500 / mo
- Ukraine, Kyiv
- Can leave the country
- 7 years of experience
- English: Upper-Intermediate
- Relocate to another country
- Remote work
- Office
- Published 22 January 2020
