Project Manager | Bussines Analytics

Experience

I have experience working on various projects, ranging from short-term to long-term engagements or those where we provide ongoing support. My main responsibilities include:

Daily communication with foreign clients in English through chat and video calls.
Regular reporting to clients
Coordination and collaboration with the team, planning work schedules for various periods.
Monitoring the work of the team, which includes programmers, analysts, designers, marketing specialists, and others in the project.
Writing technical specifications for each project.
Estimating tasks and managing project risks.
Creating a package of project documentation and Roadmap for each project.
Building client's business processes (BPMN diagrams) and technical diagrams (Sequence Diagrams).
Intermediate and final testing of work and writing ATP documentation.

I was involved in the following processes at the company:

Pre-sale - getting acquainted with potential clients, collecting their requirements and tasks, preparing a rough estimate in a short time, and going over the estimate during video calls with potential client. Finding optimal solutions that fit the client's budget.

Research - collecting and analyzing useful information from the client in textual format or during online meetings. Creating client's business process diagrams (BPMN) and other necessary documentation.

Development phase - creating tasks for technical specialists and setting deadlines based on the roadmap created in previous stages. Regular meetings with the team to update the status, make decisions, solve problems, and exchange information.

Testing and delivering completed work to the client.

Tech Stack Used: Deluge, Python, HTML, PHP, Laravel, CSS, JS. React, Swift.

Team:
Depending on the project, I collaborated with teams comprising:

Manual QA
Automatic QA
Front End Dev
Back End Dev
Full Stack Dev
Data Analytics
Marketing specialists
Product Managers
Product Owners
Scrum Masters
iOS Engineers
Android Developers

I worked with clients from various industries, such as:
Recruiting companies
Marketing agencies
Humanitarian organisations
Manufacturing companies
Telecommunication companies
OTT platforms
Fitness club networks
Immigration agencies
Cleaning companies
VoIP Providers
Consulting firms.

Skills

project management English IT Project Management Agile Scrum project planning team management CRM Writing documentation Jira communication skills Kanban Waterfall risk management Agile Project Management Product Roadmap Slack ability to learn quickly Atlasian Jira / Confluence people management

Highlights

I take pride in maintaining the lowest percentage of issues on projects and the lowest count of open bugs across tasks. I have twice set company records for the highest turnover of funds on projects.

Additionally, I am proud that my team initiated the development of mobile applications and several other directions within the company, which we were the first to master.

I worked with various applications and systems, including:
- Development mobile applications for IOS & Android
- Configuring CRM systems such as Zoho CRM and HubSpot.
- Using Jira for task and documentation management.
- Synchronizing Shopify with CRM and configuring applications.
- Working and creating mock-ups using the Figma
- Working with analytical tools such as Zoho Analytics and Power BI.
- Working with all applications in the Zoho ecosystem, including the ERP system.
- Customising Zoho applications, including workflows, blueprints, client scripts, and approval processes.
- Synchronizing Shopify with CRM and configuring applications.
- Integrating Stripe and Paypal with the Zoho ERP system.
- Customizing and integrating WordPress with the ERP system.
- Using Zapier to create automations.
- Using various communication apps with clients, such as Slack, Skype, Telegram, WhatsApp, Microsoft Teams, and more.
- Working with Google Workspace for projects and team communication.
- Developing mobile and web applications based on low-code platforms.
- General knowledge of server and database operations.
- Developing extensions for the Zoho marketplace.

Preferred language

Українська, English