ServiceNow Developer/Consultant

Experience

// ServiceNow in my heart since 2017, with proven experience in ServiceNow Development, Maintenance and administration.
// Hands on experience in implementation of various ITSM processes on ServiceNow such as Incident management; Change management, Complaint management; etc.
// Great IT Service Management (ITSM) experience
// Developed SLAs/KPIs and provide ITSM performance metrics reports using ServiceNow Performance Analytics.
// Performed QA testing: impersonating PO, Service Owners and End Users to perform User Acceptance Testing in UAT during the Software Development Life Cycle.
// Performed Business Requirements gathering, data validation & data mapping review, Business Process flow, Business Process Modeling.
// Experienced in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users.
// Managed requirements on Knowledge base articles.
// Developed multiple Client scripts; UI Actions; UI/Data policies; Business rules; Script includes; Workflows; Scheduled jobs; Fix scripts; etc.

Skills

ServiceNow Jira Confluence project management Agile ability to learn quickly communication skills HTML / CSS / JavaScript SQL Git REST API JSON SOAP XML GlideAPI Servicenow API

Highlights

// ServiceNow Certified Application Developer
// ServiceNow Certified System Administrator
// Led a new ServiceNow application development that allowed to cut 200k$ annually

Preferred language

Українська, English