2n lvl Support Engineer

Experience

- Kiwi.com / Senior Claims Specialist / 1.5 year
- Wirex / Customer Support Specialist / 0.5 year
- B2BSoft / Technical Support Specialist / 0.5 year
- Mobichord / 2nd lvl Support Engineer / 08.19 - Today

Skills

Claims and finances customer support HelpDesk Confluence Live chat support customer service Jira support English Microsoft Office CRM good communication skills technical support Zendesk ability to learn quickly ServiceNow HTML CSS JavaScript troubleshooting Service Desk

Highlights

- I graduated National Aviation University with Master's degree (Aircraft Maintenance department/English Project)
Then because of some circumstances I passed job interview for a customer support agent for international company, then modified to Claims agent. Took part in the training of new personnel, contacted clients and airline agents via chat, email, call. Have knowledge of air transportation, specific conditions of airlines, travel agencies, customer care.
Worked in Fintech company with blockchain and credit/debit cards, solved different tasks and resolved issues. As a technical support B2B company communicated with managers and owners of the different USA retail sale companies mostly via call.
Troubleshooted issues with software and hardware on different platforms, created and managed issues/bugs in Jira, consulted and trained the clients, took care of the difficult calls.
Have a basic knowledge of HTML/CSS/JS

Looking for

I'm expecting a decent salary, good work conditions, opportunity to grow and learn from the future job.