Business Analyst

Experience

Business Analyst & Coach

Collect and structure Customers’ requirements with the help of User Stories,Use Cases UML, BPMN diagrams, mock ups, set up SOW, organise and provide workshops/ stand up meets with all stakeholders on the projects, process/prioritise stakeholders feedback, write technical documents for developers and integration teams, change requests management
Prepare acceptance cases, initial system test, conduct trainings and demo once solution is done

Develop training programs: certification of new people to company (mobile application structure and configuration);
BA coaching (introduction to Agile, Business Analysis Certification, BPMN trainings)

Manage Service for live projects and SLA control according support agreement with customers Documentation: technical manuals, system features/enhancements designs, release documentation, video-help
Projects: Telecom companies as Globe (Philippines), Singtel (Singapur), Smart (Cambodia), Vodacom (Congo), WOM (Chile)

Skills

Android Microsoft Office Redmine Windows Adobe Photoshop VirtualBox Visual Studio Scrum business analysis Agile marketing use cases requirements analysis BPMN customer support