Elai

We are elai.io, an innovative AI-driven startup specializing in video generation. Recently acquired by Panopto — a leader in interactive video solutions — we’re now part of a growing team of around 200 professionals focused on advancing learning through powerful, interactive video technology.

We are looking for a Video Editor to join our Avatar Makers team, where you will take part in preparing, editing, and enhancing avatar content for various company departments.

You will have a chance to work with a great team and create one of the best products in the video-generation field.

What we expect from you:

• Proven experience with After Effects and Premiere Pro
• Knowledge of color grading and motion graphics principles
• Excellent attention to detail and ability to maintain high-quality standards under tight deadlines
• Strong communication skills and ability to collaborate across teams

Will be a plus:

• Understanding of how JSON works
• Experience with AWS and Jupyter Notebook
• Familiarity with audio software such as Reaper, Ableton, Cubase, iZotope, or similar tools

What you will do:

• Prepare all required materials for various types of avatars, ensuring high-quality output
• Handle video editing for multiple departments, including marketing and sales, while supporting the entire release cycle of avatars based on internal models
• Evaluate and adjust the quality of avatar content, incorporating user feedback to drive continuous improvement
• Collaborate and communicate with other teams to address and resolve technical or creative challenges

We offer:

• Opportunity to work with a highly qualified international, friendly team
• Decent and timely payment, fixed in USD
• The most flexible work schedule, including remote work
• Unlimited time off

We are elai.io, an innovative AI-driven startup specializing in video generation. Recently acquired by Panopto — a leader in interactive video solutions — we’re now part of a growing team of around 200 professionals focused on advancing learning through powerful, interactive video technology.

We are looking for a Customer Support Specialist to join our team, where you will play a key role in supporting clients’ needs and contributing to one of the best products in the video-generation field.

It’s a match if you:
– Have strong communication skills;
– Have excellent verbal and writing English;
– Are self-organized and result-oriented;
– Have the ability to quickly understand software products' UI.

Your everyday tasks:
– Respond to customer queries in a timely and accurate way, via email or chat;
– Identify customer needs and help customers use specific features;
– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users);
– Update our internal databases with information about technical issues and useful discussions with customers;
– Monitor customer complaints and reach out to provide assistance;
– Follow up with customers to ensure their technical issues are resolved;
– Gather customer feedback and share it with our Product, Sales, and Marketing teams.

We offer:

– Opportunity to work with a highly qualified international, friendly team;

– Decent and timely payment, fixed in USD;

– The most flexible work schedule, including remote work;

– Unlimited time off.