Support Team Lead (offline)

Monitor an operational financial system
Interact with customers in the US/EU as tier-2/3 support
Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.
Perform configuration modifications, Documenting troubleshooting and problem resolution steps

The Team leader will:

Create and enforce procedures and methodology
Create and use KPIs and reports
Manage the team’s work (tasks, response times, shifts etc)
Do some hands-on work, and a few shifts
Work closely with customers and R&D

Desired Skills & Experience

Experience of 2+ years in Managing a support team for a back-end software
Linux knowledge : analyze logs , regexp, processes
Experience as support Engineer for production environments
Excellent English
Basic SQL
Financial background: FIX protocol, FX trading,
Scripting: one of bash, python, Perl, Cshell
Basic Network knowledge, telnet, TCP/IP
З.П. 3000+

About TechHunt

TechHunt offers services in searching for and selecting the best specialists in the field of information technology.

INTERNATIONAL IT RECRUITMENT.
Relocation of technical specialists to your worldwide offices. We are looking for candidates across the globe.

IT RECRUITMENT
As a global provider of staffing services, TechHunt connects the best professionals with great opportunities at reputable companies.

DEDICATED TEAMS
TechHunt can help you open an office in a new location without a fuss. We build development teams from scratch.

Company website:
http://www.techhunt.com.ua/

DOU company page:
https://jobs.dou.ua/companies/techhunt/