Account Manager

GrainTrack is a modern CTRM system that optimizes the business processes of grain traders: managing counterparties, supply chains, logistics, payments, and documentation.

We are looking for a proactive and goal-oriented Account Manager who is passionate about improving our product and making our clients' lives easier and more convenient.

You are a perfect fit if you:

• Have at least 2 year of experience as an Account/Support Manager;
• Have an English proficiency level of B2 or higher;
• Have experience supporting ERP/CRM systems;
• Possess excellent communication and negotiation skills.

It will be a plus if you:

• Have an economic education or experience in the agricultural sector;
• Possess skills in risk and communication management.

Your responsibilities will include:

• Supporting and building relationships with clients;
• Managing client subscriptions;
• Increasing client satisfaction levels;
• Collaborating with the internal team;
• Testing new features developed upon client requests;
• Providing monthly reports to clients via email;
• Working with Notion (updating tasks, client cards, etc.).

We offer:

• A comfortable office in the center of Kyiv;
• Work schedule: Mon-Fri, 09:00-18:00;
• A social package, including paid vacations, sick leave, and other benefits;
• Opportunities for professional growth and potential realization in promising projects;
• An Individual Development Plan for each employee.

Let’s develop a Ukrainian product together — we are looking forward to receiving your resume!