About Us
We are a leading Israeli IT company with 15 years of market experience and 8 years in Ukraine. Officially registered in Ukraine, Israel, and Estonia, we employ over 100 professionals worldwide. Specializing in successful startup collaboration, we offer services across e-commerce, Fintech, logistics, and healthcare.
We are seeking a highly motivated and results-oriented IT Technical Account Manager to join our growing team. In this role, you will play a crucial role in developing and managing strategic client partnerships, ensuring their satisfaction, and driving long-term success.
What you will do:
๐น Manage a portfolio of assigned clients, building strong relationships and acting as a trusted advisor;
๐น Utilize your sales and upselling expertise to secure new projects and maximize client value;
๐น Collaborate with the recruitment team to ensure successful candidate placement and project execution;
๐น Proactively identify potential challenges and develop solutions to exceed client expectations;โโ
โโโโโ๐นFoster a deep understanding of the customer journey and implement strategies to optimize client experience;
๐น Employ high-level negotiation skills to secure favorable client contracts and pricing;
๐น Stay up-to-date on best R&D practices and utilize this knowledge to identify new growth opportunities;
๐นDemonstrate a proven track record of successful upselling, consistently exceeding client expectations.
Key Requirements:
๐น 3+ years of experience in a customer success manager or account manager role;
๐น Proven success in sales and upselling within a B2B environment;
๐น Strong understanding of a variety of modern technology stacks and IT trends;
๐น Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels;
๐น A proactive and results-oriented mindset with a focus on exceeding client goals;
๐น Basic understanding of how recruitment works and the value proposition of IT outstaffing;
๐น Analytical mind with the ability to identify and solve client problems effectively;
๐น English โ Advanced or higher.
Will be plus:
๐น Outsourcing/Outstaffing Experience.
We offer:
๐น Competitive, performance-based salary;
๐น Free English classes with a native speaker and external courses compensation;
๐น PE support by professional accountants;
๐น Regular team-building events, conferences, meetups and fun activities;
๐น Many other benefits you'll find out at the interview.
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