Account manager

The ideal candidate should be proactive, results-driven, and committed to delivering exceptional customer service.

Requirements:

✔️ English proficiency: Upper-intermediate level or higher.

✔️ Minimum of 3 years in Account Management, preferably in the IT outsourcing/outstaff industry.

✔️ International Experience: Proven track record of working with international customers.

✔️ Partnership Building: Strong desire to establish long-term, robust partnerships with clients.

✔️ Customer Focus: A customer-centric and results-oriented approach.

✔️ High level of accountability and reliability.

✔️ Communication Skills: Excellent communication and negotiation skills, emphasizing active listening and the ability to ask pertinent questions.

✔️ Win-Win Attitude: Advocate of the win-win approach in negotiations.

✔️ Software Development Understanding: Basic understanding of software development processes.

✔️ Relocate to Cyprus

Responsibilities:

✔️ Build and maintain strong relationships with customers, partners, and suppliers.

✔️ Understand customer needs and requirements through empathetic communication and proactive engagement.

✔️ Collaborate with internal teams to develop and deliver solutions that meet customer expectations.

✔️ Act as a liaison between the customer and internal teams to ensure smooth project execution.

✔️ Monitor customer satisfaction and address any issues or concerns promptly.

✔️ Collaborate with the sales team to identify and pursue new business opportunities.

✔️ Stay up-to-date on industry trends and developments to better serve customers.