PHP/LARAVEL Developer for SAAS project

Technical Customer Support Agent
As our technical customer support rep, you will interact with our customers via
our chat support systems, calls, and other communication channels. Your primary
tasks involve answering questions and providing priority support to our SaaS
customers. You will also assist with sales, account updates, information
dissemination, and escalations.
The environment is fast-paced and dynamic and offers a rewarding career to
someone who derives fulfilment from resolving customer queries efficiently and
effectively. Your primary function will be to resolve technical customer queries
related to our SaaS platform, FBAS.
As a member of our customer support team, you'll get to work in an exciting
industry and for a company that provides a cutting-edge SaaS platform

Your daily responsibilities would include:
 Assisting customers with system and account setups so that they can
effectively launch advertising campaigns
 Troubleshooting and assisting with queries related to system, account
creation, payment and card features, etc.
 Troubleshooting and assisting with advertising campaign launches and
glitches via the system
 Assisting customers to navigate our system features and toolsets so that they
get maximum value.
 Assisting customers with domain and proxy queries and setups
 Troubleshooting proxy and domain related issues
 Helping customers card setups for media buying
 Offering an extension of after-hours support to our customers on behalf of
technical departments.
 Assisting with outreach and sales
 Managing our accounts inventory through effective farming methods and
techniques
 Assisting with customer communication and information dissemination
The ideal candidate:
 Is sharp, energetic, and intelligent and can communicate with insight and
understanding, concisely and clearly
 Is proactive and responsive in dealing with customer queries
 Demonstrates consistent administrative efficiency and accuracy
 Is determined to reach constructive relationship outcomes
Demonstrates a high level of proficiency in:
 Communication: Written and spoken English
 Listening and comprehension
 Understanding of concepts, system features policies and procedures

About Blackscale Media

SAAS project for Facebook ads scaling.

Company website:
https://Blackscale.media