Account manager (offline)

Requirements:
- experience with client care/customer care;
- experience with troubleshooting;
- full working proficiency in English;
- understanding and experience in sales processes.

Will be an advantage:
- working proficiency in the German language;
- experience and understanding of web development.

Responsibilities:
- work with existing customers;
- identify issues and problems, engage support team to resolve issues;
- identify clients needs and problems, engage support team to resolve them;
- identify potential needs for additional software that we offer (upsales);
- engage presales and sales team to work on opportunities;
- reporting and invoicing of the customers;
- work with contracts, invoices, reports of completion;
- control of payments, work with P&L report, Cashflow, etc;
- admin tasks from PM’s department;
-validation and analysis reports from PM.

We Offer:
- competitive salary;
- modern comfortable office space;
- direct subway access;
- paid sickness leave 10 day;
- vacation of 15 days, public holidays;
- covering of education and training and courses;
- corporate events, team buildings;
- zero bureaucracy and friendly team;
- free coffee/tea, cookies, fruit etc.

About WebMeridian

We are a Ukrainian web-agency with the development office located in Kharkiv. We design, build, support and provide e-commerce solutions for retail and wholesale brands.

We are a Digital e-Commerce Agency, highly specialized in and focused on our field of expertise — online selling technology, providing service and product solutions for our clients from the delivery center in Ukraine, as well as from the front/sales office in Germany.

We implement e-commerce solutions using a stack of technologies like CMS-based platforms, such as Magento, WooCommerce, and other framework-based solutions. Our core technology is Magento CMS.

We don’t like the word “average”.
We work and achieve the best results and quality for our solutions.

Company website:
https://webmeridian.org/