Account manager (offline)

Requirements:
- experience with client care/customer care;
- experience with troubleshooting;
- full working proficiency in English;
- understanding and experience in sales processes.

Will be an advantage:
- working proficiency in the German language;
- experience and understanding of web development.

Responsibilities:
- work with existing customers;
- identify issues and problems, engage support team to resolve issues;
- identify clients needs and problems, engage support team to resolve them;
- identify potential needs for additional software that we offer (upsales);
- engage presales and sales team to work on opportunities;
- reporting and invoicing of the customers;
- work with contracts, invoices, reports of completion;
- control of payments, work with P&L report, Cashflow, etc;
- admin tasks from PM’s deparrtment;
-validation and analysis reports from PM.

We Offer:
- competitive salary;
- modern comfortable office space;
- direct subway access;
- paid sickness leave 10 day;
- vacation of 15 days, public holidays;
- covering of education and training and courses;
- corporate events, team buildings;
- zero bureaucracy and friendly team;
- free coffee/tea, cookies, fruit etc.

About Overdose.

WebMeridian is a Ukrainian web programming company focused on development, delivery, and support of e-commerce solutions.
Our technology stack includes Magento, Shopify, WooCommerce, React.js, and other framework-based solutions. Our core technology is Magento.

What we do:
— Analysis and consulting
— Concept & architecture
— Development and testing
— Support & maintenance

Why WebMeridian?
— Strong technological and domain expertise in ecommerce
— 5+ years of a proven track record of successfully developing and supporting ecommerce solutions
— Relentless focus on quality

Our core IT services:
— Custom Magento Development
— Migration to Magento 2
— Support and Maintenance
— Staff Augmentation

We are highly specialized and focused in our field of expertise. The word “average” is not about us. We work and achieve the best results!

Our main goal is to understand your problem and make the most of our experience to choose the right ways to solve it.

Company website:
https://webmeridian.org/