Candidates 37
$1200 / mo
≈ $14400 / year net
Customer Care Manager
Ukraine · 7 years of experience · Advanced/Fluent ·Published 23 April
Ukraine · 7 years of experience · Advanced/Fluent ·Published 23 April
Copywriter
Sep, 2015 - Nov, 2015
Writing articles and essays on different subjects (science, biology, economics, etc.,)
Making sure all works are done in accordance with Client's requirements.
Execution Manager at Delta Wilmar
Apr, 2016 - Oct, 2016
Arranging documents required for shipments.
Communicating with different departments in order to ensure all documents are issued in time and according to requirements of clients.
Communication with clients regarding document requirements and details of shipments.
Account manager at Continuum
Dec, 2016 - Mar, 2018
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing the bugs or client customization requests
Phone calls
Communication with accountants and other departments regarding client related questions
Middle Support Manager at Keepsolid, Inc.
Mar, 2018 - Nov, 2020
Communication with clients (tickets, live chats)
Forwarding reports to different departments regarding the issues with software or client specific issues
Phone calls
Account manager at Continuum
Nov, 2020 - Dec, 2021
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing bugs or for client customization requests
Communication with accountants and other departments regarding client related questions
Making optimizations to the processes or routines performed on the position of account manager
Writing guides for clients
Customer care at Infinite Plus LLC (March 2023 - January 2024)
Handling incoming tickets (Freshdesk), communication with clients, making and preparing weekly reports
$1000 / mo
≈ $12000 / year net
Customer Support Manager
Ukraine · Odesa · 1 year of experience · Advanced/Fluent ·Published 22 April
Ukraine · Odesa · 1 year of experience · Advanced/Fluent ·Published 22 April
I also worked as a security officer on board where I learned how to behave with sometimes aggressive guests. I`m sure that this knowledge and experience will help me with my work in customer service.
$1300 / mo
≈ $15600 / year net
Project Manager
Ukraine · Kharkiv · 2 years of experience · Intermediate ·Published 18 April
Ukraine · Kharkiv · 2 years of experience · Intermediate ·Published 18 April
Project Manager / BDM
I have more than 2 years of experience in IT sales, lead generation with automation tools, selling games on Unity, and marketplaces with React and CSS, HTML Front and back on Python, Ruby on Rails and Node.js, DevOps services, and SRE accounting.
In sales of industrial equipment, machinery, and services for about 15 years.
Online store management, customer service.
Experience in managing sales departments, training in telephone conversations, and sales.
Investigating and conversing, working with contractor accounts, identification of requirements, evaluation, signing contracts, controlling the formation of invoices and payments, and the project progress at all stages until closing.
Project coordination NGO
Analytical and problem-solving skills.
Time management.
Entrepreneurial activity.
Goals:
I’m looking for a job at an IT company as a Project Manager or BDM.
I would like to work on interesting tasks with inquisitive and active people, be useful in different stages of software development, and continue developing myself in one of the best areas in the world.
I see myself as a future team Team Lead.
Personal qualities:
Ability to prioritize tasks
Ready to learn new things and share learned information with colleagues
Team-building skills
Time management
Tools:
Sales: LinkedIn Sales Navigator, LinkedIn Helper, Meet Alfred, Apollo
UpWork, AngelList, Clutch;
Communication: Slack, RocketChat;
Task tracking: Jira, Trello, Redmine;
Design: Figma; Miro;
CRM: Hubspot, Pipedrive, Notion, Bitrix;
Stacks selling:
Unity, React, CSS,
HTML, Python, DevOps & SRE.
Ruby on Rails, Node.js, Goolang, Flutter, PHP, Laravel.
Courses:
Project Manager (Hillel 2021),
QA Testing (Source It 2018-19)
Sales Management.
Psychology.
Skills/experience years:
Project coordination 1yr.
IT Sales Manager 2.5yr. Closer 1yr.
Senior Sales Manager -18 yr. goods and services,
Marketing, e-commerce -12 yr.,
SMM -2 yr.,
Recruiting -3 yr.,
Procurement -10 yr.,
Business management -14 yr. goods
Language:
English- Intermediate +
Ukrainian- Native, rus.
Interests:
Movie, Computer games, Ping-Pong, Pool, Fishing, Paintball
Documentation development, Planning, SMM, SEO optimization, Estimation of FP, and T&M projects.
Coordination of the work of sales managers, and lead generation managers.
Interesting tasks.
Development perspective.
$1100 / mo
≈ $13200 / year net
Quality Assurance | Quality Control Manager | Customer Support Representative
Ukraine · 3 years of experience · Upper-Intermediate ·Published 16 April
Ukraine · 3 years of experience · Upper-Intermediate ·Published 16 April
$1500 / mo
≈ $18000 / year net
Customer Success, Team Lead, PA, Account manager
Ukraine · 9 years of experience · Advanced/Fluent ·Published 14 April
Ukraine · 9 years of experience · Advanced/Fluent ·Published 14 April
I've been living in Portugal for more than a year, have experience working in a Portuguese company (and in other countries as well). In my pre-war life, I had a property management business and vast experience in apartment rental, real estate, and customer care fields. My native languages are Ukrainian and Russian, I also speak English at the bilingual level and know Polish, learning Portuguese. I am a pro at communicating with people from various cultural backgrounds.
Apart from that, I worked as a Legal PA for ~ a year, so I know very well what time management, deadlines, and a fast-paced environment are. I am familiar with these programs and tools: Salesforce, Excel, Jira, Trello, Zendesk, Bard, Asana, Slack, Law CRM: Terrasoft; Logisctics: TMS, K2; Travel, leisure: Airbnb (I'm a Superhost), Booking, HomeAway, VRBRO, Expedia extranets for hosts and many more.
I am feeling perfectly fine working solo or as a part of a team. I am currently based in Odesa, Ukraine and in Lisbon, Portugal. Happy to consider options, looking for a new job as the product/service, where I've been working for a long time is closing this year. Thank you for your time.
$800 / mo
≈ $9600 / year net
Технічна підтримка ПО
Ukraine · Odesa · 5 years of experience · Advanced/Fluent ·Published 12 April
Ukraine · Odesa · 5 years of experience · Advanced/Fluent ·Published 12 April
Основні завдання:
Обробка вхідних дзвінків і запитів у службу підтримки.
Усунення проблем із програмним забезпеченням як для локальних, так і для хмарних клієнтів щодо підтримуваних продуктів, допомога в обслуговуванні та/або міграції програмного забезпечення.
Дослідницьке та прийомне тестування.
Комунікація зі спеціалістами з контролю якості та розробниками для отримання інформації щодо вимог до системи та програмного забезпечення та передбаченої функціональності підтримуваних продуктів
Технологічні Знання
Системи роботи з тікетами: Jira, Salesforce, Zendesk
БД: SQL Management studio
Інструменти профілювання та відстеження: Postman, SQL Profiler
Тестування API : Rest API
Програмування : Базове знання C, C# та Java
Автоматичне тестування: Selenium
Засоби розробки та тестування: базові знання X-Path, css selectors, html та css.
Бажаю і далі розвиватися у напрямі тестувальника або спеціаліста з тех підтримки
Можу працювати у вихідні\свята за потреби.
Регулярні нічні зміни небажані.
$1200 / mo
≈ $14400 / year net
Customer Support Representative
Ukraine · Odesa · 1 year of experience · Advanced/Fluent ·Published 10 April
Ukraine · Odesa · 1 year of experience · Advanced/Fluent ·Published 10 April
Product - Positive emotions of users of the company's products.
Functions:
1. Solving user problems that arise when working with company products.
2. Formation of positive emotions in users while using the company's products.
3. Informing company departments about existing problems among users.
$2000 / mo
≈ $24000 / year net
Customer Support Representative
Ukraine · 6 years of experience · Advanced/Fluent ·Published 10 April
Ukraine · 6 years of experience · Advanced/Fluent ·Published 10 April
$1100 / mo
≈ $13200 / year net
Tech support/Voip engineer
Ukraine · Odesa · 2.5 years of experience · Intermediate ·Published 8 April
Ukraine · Odesa · 2.5 years of experience · Intermediate ·Published 8 April
Worked with tickets system such OTRS
Work with such Accucore, Softswitches as Mediacore. Basic work with TCP/Ip stack protocols. Basic functions with routing and CDR, Dump, Pcap
$1200 / mo
≈ $14400 / year net
App Support Specialist
Ukraine · Odesa · 2.5 years of experience · Advanced/Fluent ·Published 8 April
Ukraine · Odesa · 2.5 years of experience · Advanced/Fluent ·Published 8 April
I also go familier with Microsoft Admin Centre, which is a great experince. Besides, in order to save time
for us and our users, I have worked on several articles that contain different tips for
users to be able to set up their workplace without our involvementas well as I have
documented several solutions for my team so that we know which actions should be taken if they happen again.