Candidates 51
$800 / mo
≈ $9600 / year net
Customer Support Representative
Ukraine · 1.5 years of experience · Upper-Intermediate ·Published today
Ukraine · 1.5 years of experience · Upper-Intermediate ·Published today
- Fraud monitoring and identifying fraudulent schemes;
- Communication with customers via Zendesk;
- Training of new team members;
- Refunds processing;
2. Namecheap, Inc. - Billing/Sales Customer Support Representative (1.2 years):
- Communication with the customers via tickets and chats in English;
- Processing billing-related requests;
- Case escalation and feedback processing.
$1400 / mo
≈ $16800 / year net
Support Manager
Ukraine · 2 years of experience · Upper-Intermediate ·Published today
Ukraine · 2 years of experience · Upper-Intermediate ·Published today
Age: 23 years old
Education:
Bachelor of International Economic Relations
SSU (Sumy), 2022
(Master at this stage ending in 2023)
EXPERIENCE
Customer Service Specialist, Foxtrot, Sumy
Duration: February 2020 - February 2021
Providing advice and assistance to clients by phone and email
Problem resolution and complaint handling
Processing orders and organizing the delivery of goods
Freelance
Duration: March 2021 - October 2021
Conducting research and writing detailed briefs for freelancers
Writing texts and copywriting
Setting up targeted Facebook ads
Communication with clients
Experience with Google advertising and traffic arbitrage
Chater in J4L and a couple of other sites, Kharkiv
Duration: July 2022 - September 2023
Help customers find products and provide product information
Greeting customers in a friendly and professional manner
Creation of reports and documents at the request of the head of the office
SKILLS
Proficiency in English at the Upper-Intermediate level
Ability to work in a team and communicate effectively with colleagues and clients
Rapid learning and adaptation to new programs and systems
Organizational skills, including the ability to manage time and prioritize tasks
Excellent customer service and problem solving skills
Stress resistance and adequacy
GOALS
I am looking for a remote job where I can apply my knowledge and skills in customer service and other relevant areas. I want to work in a dynamic and professional team where I can develop professionally and contribute to the success of the company.
Ready to provide more detailed information about my work experience and skills upon request. Looking forward to discussing how I can be a valued member of your team.
$2000 / mo
≈ $24000 / year net
Product manager, Project manager, Care Operations, Product Operations, Customer Support
Ukraine · Odesa · 9 years of experience · Advanced/Fluent ·Published today
Ukraine · Odesa · 9 years of experience · Advanced/Fluent ·Published today
Prior Authorization Associate (2022)
Clinical Ops Auth Associate (2020)
Assisted in overseeing the daily operations of the Clinical Ops Auth department. Provided direction to staff to ensure the daily workflow and objectives are met. Interviewed & Trained new team members. Developed and wrote Standard Operation Procedures to identify the workflow. Developed Clinical Operations Dashboard to support the authorization and re-auth process by tracking progress with insurance carrier, and ensuring that service interruptions are avoided and determinations are documented. Researched and worked on escalated accounts and issues with payors. Initiated and obtained authorization for ABA services. Coordinated SCAs, Appeals and Denials for cases.
• Building and Documenting Processes
• High volume workflow
• Administration skills
• Automation & Performance review
• Building remote workflow
Head of Customer Service, Readdle (2015 - 2016)
In charge of Beta Program, Readdle, 2014 - 2015
Customer Support Rep, Readdle (2012 - 2014)
(Team of 8 people)
Analysed, planned, organised, controlled and troubleshoot work activities of the team. Improved customer support standards, processes and procedures. Created and coached Beta support team. Coached & trained team members, held monthly assessments.
• Cut First response & Resolution speed
• Established new communication channels
• Support automation
• Inner product Knowledge base
• Worked closely with QA on batch solutions
Assistant Content Manager, Vicman (2011 - 2012)
Maintained vendors database & generated new sales leads for 2 projects. Followed up on leads, sales, holding correspondence and negotiations. Created and managed product page (wordpress, minor html markup); copyedited and proofread promo content provided by vendor.
• Established new communication channels with Customers
• Build Inner product Knowledge base
• Build a system to report issues to QA and work out batch solutions
• Crated full set of Standard operating procedures for my role
• Build and held two week Onboarding training for new hires
$1800 / mo
≈ $21600 / year net
IT Recruiter
Ukraine · 5 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · 5 years of experience · Upper-Intermediate ·Published yesterday
10 лет занимаю должность управляющего медицинским учреждением. Есть опыт в подборе персонала, адаптации, составлении профилей вакансий, должностных инструкций, мотивации сотрудников.
2 года HR менеджер в IT отделе - опыт в формировании корпоративного духа, мотивации, подборе и адаптации сотрудников.
7 лет была консультантом в немецко-украинском психологическом проекте онлайн-консультирования.
2 года работы HR в IT отделе,
10 лет занимаю должность управляющего медицинским учреждением.
Опыт написания научных статей.
$1300 / mo
≈ $15600 / year net
Head of Recruitment, HR, project manager
Ukraine · Odesa · 3 years of experience · Upper-Intermediate ·Published 3 May
Ukraine · Odesa · 3 years of experience · Upper-Intermediate ·Published 3 May
Crystal Car Shipping
July 2020 - March 2023
remotely
· Managing full recruitment cycle to keep company fullystaffed
· Conducting job market researches within some African, Asian, European and Latin American countries going along with posting open positions, screening resumes, sending preemloyment assesment links, reviewing assessment results, scheduling and completing
interviews, making job offers
· Creating Recruiting Department from scratch, developing and implementing all recruiting/hiring materials and processes from resume screening to employment
· Developing training materials for the recruiting team, leading internship
· Managing and supervising work of the recruiting team (5 people)
$1100 / mo
≈ $13200 / year net
Dispatch, service, customer service or support
Ukraine · More than 10 years of experience · Pre-Intermediate ·Published 2 May
Ukraine · More than 10 years of experience · Pre-Intermediate ·Published 2 May
$1500 / mo
≈ $18000 / year net
Customer suuport manager
Ukraine · Odesa · More than 10 years of experience · Advanced/Fluent ·Published 2 May
Ukraine · Odesa · More than 10 years of experience · Advanced/Fluent ·Published 2 May
•Beauty Exhibition – 2005/2008
•Christmas Fair – 2005/2008
•Fasion Expo – 2005/2008
•Book Festival -2012/2015
•SIA-AutoTechService 2015/2016
•KyivBuild Ukraine 2016/2017
•AquaTherm Kyiv 2017/2018
•Public Health 2018/till now
•International Dental Forum 2018 /till now
I am always pleased and inspired to see the results of my work and its impact on clients.
I am looking for a company in which I can constantly grow professionally, for me this is a priority.
I would like to work in a position where I can use my skills and see the results of my work in clients' decisions.
$1200 / mo
≈ $14400 / year net
Customer Care Manager
Ukraine · 7 years of experience · Advanced/Fluent ·Published 1 May
Ukraine · 7 years of experience · Advanced/Fluent ·Published 1 May
Copywriter
Sep, 2015 - Nov, 2015
Writing articles and essays on different subjects (science, biology, economics, etc.,)
Making sure all works are done in accordance with Client's requirements.
Execution Manager at Delta Wilmar
Apr, 2016 - Oct, 2016
Arranging documents required for shipments.
Communicating with different departments in order to ensure all documents are issued in time and according to requirements of clients.
Communication with clients regarding document requirements and details of shipments.
Account manager at Continuum
Dec, 2016 - Mar, 2018
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing the bugs or client customization requests
Phone calls
Communication with accountants and other departments regarding client related questions
Middle Support Manager at Keepsolid, Inc.
Mar, 2018 - Nov, 2020
Communication with clients (tickets, live chats)
Forwarding reports to different departments regarding the issues with software or client specific issues
Phone calls
Account manager at Continuum
Nov, 2020 - Dec, 2021
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing bugs or for client customization requests
Communication with accountants and other departments regarding client related questions
Making optimizations to the processes or routines performed on the position of account manager
Writing guides for clients
Customer care at Infinite Plus LLC (March 2023 - January 2024)
Handling incoming tickets (Freshdesk), communication with clients, making and preparing weekly reports
$1000 / mo
≈ $12000 / year net
Customer Support, QA Manual
Ukraine · No experience · Advanced/Fluent ·Published 30 April
Ukraine · No experience · Advanced/Fluent ·Published 30 April
- Fluent English
- Higher education in telecomm engineering
- Manual QA certified beginner
- I'm a technology geek
- Proficient in customer support
- Proficient in technical support
QA Manual courses.
Huge expertise working with customers
Looking for long-term cooperation.
$800 / mo
≈ $9600 / year net
Customer Support/ Tech support
Ukraine · 3 years of experience · Intermediate ·Published 30 April
Ukraine · 3 years of experience · Intermediate ·Published 30 April
I work on the smartcomp project with the Israelis and help and advise the team on the American project
I have a great hope that some company will take me under its wing and I will be able to master the front-end profession and possibly later switch to full stack
I would like the company to be able to pay for some courses where you can improve your skills, as well as improve your foreign language.