Candidates 50
$1200 / mo
≈ $14400 / year net
Customer Care Manager
Ukraine · 7 years of experience · Advanced/Fluent ·Published 23 April
Ukraine · 7 years of experience · Advanced/Fluent ·Published 23 April
Copywriter
Sep, 2015 - Nov, 2015
Writing articles and essays on different subjects (science, biology, economics, etc.,)
Making sure all works are done in accordance with Client's requirements.
Execution Manager at Delta Wilmar
Apr, 2016 - Oct, 2016
Arranging documents required for shipments.
Communicating with different departments in order to ensure all documents are issued in time and according to requirements of clients.
Communication with clients regarding document requirements and details of shipments.
Account manager at Continuum
Dec, 2016 - Mar, 2018
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing the bugs or client customization requests
Phone calls
Communication with accountants and other departments regarding client related questions
Middle Support Manager at Keepsolid, Inc.
Mar, 2018 - Nov, 2020
Communication with clients (tickets, live chats)
Forwarding reports to different departments regarding the issues with software or client specific issues
Phone calls
Account manager at Continuum
Nov, 2020 - Dec, 2021
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing bugs or for client customization requests
Communication with accountants and other departments regarding client related questions
Making optimizations to the processes or routines performed on the position of account manager
Writing guides for clients
Customer care at Infinite Plus LLC (March 2023 - January 2024)
Handling incoming tickets (Freshdesk), communication with clients, making and preparing weekly reports
$1000 / mo
≈ $12000 / year net
Customer Support Manager
Ukraine · Odesa · 1 year of experience · Advanced/Fluent ·Published 22 April
Ukraine · Odesa · 1 year of experience · Advanced/Fluent ·Published 22 April
I also worked as a security officer on board where I learned how to behave with sometimes aggressive guests. I`m sure that this knowledge and experience will help me with my work in customer service.
$1000 / mo
≈ $12000 / year net
Customer Support, QA Manual
Ukraine · No experience · Advanced/Fluent ·Published 22 April
Ukraine · No experience · Advanced/Fluent ·Published 22 April
- Fluent English
- Higher education in telecomm engineering
- Manual QA certified beginner
- I'm a technology geek
- Proficient in customer support
- Proficient in technical support
QA Manual courses.
Huge expertise working with customers
Looking for long-term cooperation.
$1300 / mo
≈ $15600 / year net
Project Manager
Ukraine · Kharkiv · 2 years of experience · Intermediate ·Published 18 April
Ukraine · Kharkiv · 2 years of experience · Intermediate ·Published 18 April
Project Manager / BDM
I have more than 2 years of experience in IT sales, lead generation with automation tools, selling games on Unity, and marketplaces with React and CSS, HTML Front and back on Python, Ruby on Rails and Node.js, DevOps services, and SRE accounting.
In sales of industrial equipment, machinery, and services for about 15 years.
Online store management, customer service.
Experience in managing sales departments, training in telephone conversations, and sales.
Investigating and conversing, working with contractor accounts, identification of requirements, evaluation, signing contracts, controlling the formation of invoices and payments, and the project progress at all stages until closing.
Project coordination NGO
Analytical and problem-solving skills.
Time management.
Entrepreneurial activity.
Goals:
I’m looking for a job at an IT company as a Project Manager or BDM.
I would like to work on interesting tasks with inquisitive and active people, be useful in different stages of software development, and continue developing myself in one of the best areas in the world.
I see myself as a future team Team Lead.
Personal qualities:
Ability to prioritize tasks
Ready to learn new things and share learned information with colleagues
Team-building skills
Time management
Tools:
Sales: LinkedIn Sales Navigator, LinkedIn Helper, Meet Alfred, Apollo
UpWork, AngelList, Clutch;
Communication: Slack, RocketChat;
Task tracking: Jira, Trello, Redmine;
Design: Figma; Miro;
CRM: Hubspot, Pipedrive, Notion, Bitrix;
Stacks selling:
Unity, React, CSS,
HTML, Python, DevOps & SRE.
Ruby on Rails, Node.js, Goolang, Flutter, PHP, Laravel.
Courses:
Project Manager (Hillel 2021),
QA Testing (Source It 2018-19)
Sales Management.
Psychology.
Skills/experience years:
Project coordination 1yr.
IT Sales Manager 2.5yr. Closer 1yr.
Senior Sales Manager -18 yr. goods and services,
Marketing, e-commerce -12 yr.,
SMM -2 yr.,
Recruiting -3 yr.,
Procurement -10 yr.,
Business management -14 yr. goods
Language:
English- Intermediate +
Ukrainian- Native, rus.
Interests:
Movie, Computer games, Ping-Pong, Pool, Fishing, Paintball
Documentation development, Planning, SMM, SEO optimization, Estimation of FP, and T&M projects.
Coordination of the work of sales managers, and lead generation managers.
Interesting tasks.
Development perspective.
$700 / mo
≈ $8400 / year net
middle support engineer
Ukraine · 2.5 years of experience · Beginner/Elementary ·Published 16 April
Ukraine · 2.5 years of experience · Beginner/Elementary ·Published 16 April
документообігу: створення тестової документації, підтримка,
консультації з розробниками/користувачами, проведення впроваджувального тестування та навчань користувачів.
Займався встановленням та підтримкою супутникового обладнання (понад 100 постійних клієнтів). Мав досвід командування командою до 3 осіб. Готовий до інтенсивної, динамічної роботи.
Впровадив та підримую роботу СЕД з документообігу з понад 3000 користувачів
$2500 / mo
≈ $30000 / year net
Copywriter, marketing specialist
Ukraine · 3 years of experience · Pre-Intermediate ·Published 16 April
Ukraine · 3 years of experience · Pre-Intermediate ·Published 16 April
08.2022 – Present Warszaw, Poland (remotely)
Key responsibilities:
* User and customer support
* Analysis of the application user requirements and prepare reports
* Creating posts and graphics for the firm's social networks (Instagram, Facebook, Linkedin)
* Creating and maintaining knowledge base articles and support documentation.
* Cooperation and collaboration with IT team, marketing team, sales team Resolve debt collection issues, as well as provide timely resolutions to customers
* Monitor customer payments and take collection actions in case of delays or arrears
* Creation of debt collection documentation
UNHCR | Registration Associate
03.2022 – 08.2022 Warszaw, Poland
Key responsibilities:
* Conduct registration interviews in accordance with local SOPs and registration standards
* Collection of personal and biometric data
* Correspondence management
* Interpretation and translation (English, Polish, Russian, Ukrainian) Filing complaints and requests for financial assistance
* Infoline voiceover
* Helping the team leader to organise work
* Referral of cases to other UN departments and implementing partners.
FFW COMMUNICATION | Buzz marketing specialist
03.2019 – 12.2021 Warszaw, Poland
Key responsibilities:
* Media monitoring reports (summary of the most important topics — publisher content, social media, forums)
* Media monitoring and also sent morning radars summarizing all client mentions directly to our clients
* Analysis of the image in the network
* Copywriting
* Moderating posts, raitings and comments on sites that directly affect our clients' image
Personal projects and volunteer
* 10.2021 – JAMAIS VU.WARSAW - organization of events (co-founder) 02.2022
* 12.2019 - INTERNET RADIO "IMIRADIO" - Journalist and presenter 08.2020
University of social sciences
Bachelor of Journalism and social communication
10/2016 - 10/2020 Warsaw, Poland
Odessa College of economics, law, hotel and restaurant business
Junior specialist in law
09/2012 - 08/2016, Odessa, Ukraine
$1100 / mo
≈ $13200 / year net
Quality Assurance | Quality Control Manager | Customer Support Representative
Ukraine · 3 years of experience · Upper-Intermediate ·Published 16 April
Ukraine · 3 years of experience · Upper-Intermediate ·Published 16 April
$500 / mo
≈ $6000 / year net
Support Manager
Ukraine · No experience · Pre-Intermediate ·Published 16 April
Ukraine · No experience · Pre-Intermediate ·Published 16 April
$1500 / mo
≈ $18000 / year net
Customer Success, Team Lead, PA, Account manager
Ukraine · 9 years of experience · Advanced/Fluent ·Published 14 April
Ukraine · 9 years of experience · Advanced/Fluent ·Published 14 April
I've been living in Portugal for more than a year, have experience working in a Portuguese company (and in other countries as well). In my pre-war life, I had a property management business and vast experience in apartment rental, real estate, and customer care fields. My native languages are Ukrainian and Russian, I also speak English at the bilingual level and know Polish, learning Portuguese. I am a pro at communicating with people from various cultural backgrounds.
Apart from that, I worked as a Legal PA for ~ a year, so I know very well what time management, deadlines, and a fast-paced environment are. I am familiar with these programs and tools: Salesforce, Excel, Jira, Trello, Zendesk, Bard, Asana, Slack, Law CRM: Terrasoft; Logisctics: TMS, K2; Travel, leisure: Airbnb (I'm a Superhost), Booking, HomeAway, VRBRO, Expedia extranets for hosts and many more.
I am feeling perfectly fine working solo or as a part of a team. I am currently based in Odesa, Ukraine and in Lisbon, Portugal. Happy to consider options, looking for a new job as the product/service, where I've been working for a long time is closing this year. Thank you for your time.
$600 / mo
≈ $7200 / year net
Manager
Ukraine · 6 months · Upper-Intermediate ·Published 14 April
Ukraine · 6 months · Upper-Intermediate ·Published 14 April
-work with CRM
-work with documents and reports
-work with Google Sheets
-communicating with customers via phone, email, and live chat
-providing product and service information to customers
-collaborating with other departments to resolve customer issues