Candidates 24
$1200 / mo
≈ $14400 / year net
Customer Care Manager
Ukraine · 7 years of experience · Advanced/Fluent ·Published 23 April
Ukraine · 7 years of experience · Advanced/Fluent ·Published 23 April
Copywriter
Sep, 2015 - Nov, 2015
Writing articles and essays on different subjects (science, biology, economics, etc.,)
Making sure all works are done in accordance with Client's requirements.
Execution Manager at Delta Wilmar
Apr, 2016 - Oct, 2016
Arranging documents required for shipments.
Communicating with different departments in order to ensure all documents are issued in time and according to requirements of clients.
Communication with clients regarding document requirements and details of shipments.
Account manager at Continuum
Dec, 2016 - Mar, 2018
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing the bugs or client customization requests
Phone calls
Communication with accountants and other departments regarding client related questions
Middle Support Manager at Keepsolid, Inc.
Mar, 2018 - Nov, 2020
Communication with clients (tickets, live chats)
Forwarding reports to different departments regarding the issues with software or client specific issues
Phone calls
Account manager at Continuum
Nov, 2020 - Dec, 2021
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing bugs or for client customization requests
Communication with accountants and other departments regarding client related questions
Making optimizations to the processes or routines performed on the position of account manager
Writing guides for clients
Customer care at Infinite Plus LLC (March 2023 - January 2024)
Handling incoming tickets (Freshdesk), communication with clients, making and preparing weekly reports
$2500 / mo
≈ $30000 / year net
Copywriter, marketing specialist
Ukraine · 3 years of experience · Pre-Intermediate ·Published 16 April
Ukraine · 3 years of experience · Pre-Intermediate ·Published 16 April
08.2022 – Present Warszaw, Poland (remotely)
Key responsibilities:
* User and customer support
* Analysis of the application user requirements and prepare reports
* Creating posts and graphics for the firm's social networks (Instagram, Facebook, Linkedin)
* Creating and maintaining knowledge base articles and support documentation.
* Cooperation and collaboration with IT team, marketing team, sales team Resolve debt collection issues, as well as provide timely resolutions to customers
* Monitor customer payments and take collection actions in case of delays or arrears
* Creation of debt collection documentation
UNHCR | Registration Associate
03.2022 – 08.2022 Warszaw, Poland
Key responsibilities:
* Conduct registration interviews in accordance with local SOPs and registration standards
* Collection of personal and biometric data
* Correspondence management
* Interpretation and translation (English, Polish, Russian, Ukrainian) Filing complaints and requests for financial assistance
* Infoline voiceover
* Helping the team leader to organise work
* Referral of cases to other UN departments and implementing partners.
FFW COMMUNICATION | Buzz marketing specialist
03.2019 – 12.2021 Warszaw, Poland
Key responsibilities:
* Media monitoring reports (summary of the most important topics — publisher content, social media, forums)
* Media monitoring and also sent morning radars summarizing all client mentions directly to our clients
* Analysis of the image in the network
* Copywriting
* Moderating posts, raitings and comments on sites that directly affect our clients' image
Personal projects and volunteer
* 10.2021 – JAMAIS VU.WARSAW - organization of events (co-founder) 02.2022
* 12.2019 - INTERNET RADIO "IMIRADIO" - Journalist and presenter 08.2020
University of social sciences
Bachelor of Journalism and social communication
10/2016 - 10/2020 Warsaw, Poland
Odessa College of economics, law, hotel and restaurant business
Junior specialist in law
09/2012 - 08/2016, Odessa, Ukraine
$1100 / mo
≈ $13200 / year net
Quality Assurance | Quality Control Manager | Customer Support Representative
Ukraine · 3 years of experience · Upper-Intermediate ·Published 16 April
Ukraine · 3 years of experience · Upper-Intermediate ·Published 16 April
$1500 / mo
≈ $18000 / year net
Customer Success, Team Lead, PA, Account manager
Ukraine · 9 years of experience · Advanced/Fluent ·Published 14 April
Ukraine · 9 years of experience · Advanced/Fluent ·Published 14 April
I've been living in Portugal for more than a year, have experience working in a Portuguese company (and in other countries as well). In my pre-war life, I had a property management business and vast experience in apartment rental, real estate, and customer care fields. My native languages are Ukrainian and Russian, I also speak English at the bilingual level and know Polish, learning Portuguese. I am a pro at communicating with people from various cultural backgrounds.
Apart from that, I worked as a Legal PA for ~ a year, so I know very well what time management, deadlines, and a fast-paced environment are. I am familiar with these programs and tools: Salesforce, Excel, Jira, Trello, Zendesk, Bard, Asana, Slack, Law CRM: Terrasoft; Logisctics: TMS, K2; Travel, leisure: Airbnb (I'm a Superhost), Booking, HomeAway, VRBRO, Expedia extranets for hosts and many more.
I am feeling perfectly fine working solo or as a part of a team. I am currently based in Odesa, Ukraine and in Lisbon, Portugal. Happy to consider options, looking for a new job as the product/service, where I've been working for a long time is closing this year. Thank you for your time.
$800 / mo
≈ $9600 / year net
Технічна підтримка ПО
Ukraine · Odesa · 5 years of experience · Advanced/Fluent ·Published 12 April
Ukraine · Odesa · 5 years of experience · Advanced/Fluent ·Published 12 April
Основні завдання:
Обробка вхідних дзвінків і запитів у службу підтримки.
Усунення проблем із програмним забезпеченням як для локальних, так і для хмарних клієнтів щодо підтримуваних продуктів, допомога в обслуговуванні та/або міграції програмного забезпечення.
Дослідницьке та прийомне тестування.
Комунікація зі спеціалістами з контролю якості та розробниками для отримання інформації щодо вимог до системи та програмного забезпечення та передбаченої функціональності підтримуваних продуктів
Технологічні Знання
Системи роботи з тікетами: Jira, Salesforce, Zendesk
БД: SQL Management studio
Інструменти профілювання та відстеження: Postman, SQL Profiler
Тестування API : Rest API
Програмування : Базове знання C, C# та Java
Автоматичне тестування: Selenium
Засоби розробки та тестування: базові знання X-Path, css selectors, html та css.
Бажаю і далі розвиватися у напрямі тестувальника або спеціаліста з тех підтримки
Можу працювати у вихідні\свята за потреби.
Регулярні нічні зміни небажані.
$2000 / mo
≈ $24000 / year net
Customer Support Representative
Ukraine · 6 years of experience · Advanced/Fluent ·Published 10 April
Ukraine · 6 years of experience · Advanced/Fluent ·Published 10 April
$700 / mo
≈ $8400 / year net
Customer Support/ Tech support
Ukraine · 3 years of experience · Intermediate ·Published 7 April
Ukraine · 3 years of experience · Intermediate ·Published 7 April
I work on the smartcomp project with the Israelis and help and advise the team on the American project
I have a great hope that some company will take me under its wing and I will be able to master the front-end profession and possibly later switch to full stack
I would like the company to be able to pay for some courses where you can improve your skills, as well as improve your foreign language.
$1800 / mo
≈ $21600 / year net
Techical support\Manual QA Engineer
Ukraine · 3 years of experience · Intermediate ·Published 4 April · In passive search
Ukraine · 3 years of experience · Intermediate ·Published 4 April · In passive search
Technical Support Quality Assurance
November 2022 - Present (1 year 4 months)
Responsibilities:
planning and create tasks for developers
manage team work and project
support integration to system
write test-cases, test-plan and other test documentation
manual testing web-app, backend system
ООО ППЛ 33-35
Technical Support Team Lead
August 2019 - January 2023 (3 years 6 months)
Украина, Одесса
Technical Support
February 2017 - August 2019 (2 years 7 months)
$6000 / mo
≈ $72000 / year net
Mobile Marketing Manager
Ukraine · 4 years of experience · Upper-Intermediate ·Published 2 April · In passive search
Ukraine · 4 years of experience · Upper-Intermediate ·Published 2 April · In passive search
• Conducted regular team reviews
• Developed and implemented strategies to strengthen client relationships and
increase customer retention
• Successfully onboarded new clients, ensuring a seamless transition from the sales
phase to the account management phase
• Collaborated with cross-functional teams
• Presentation of monthly company results to the team
• Closing the finance month
• Problem solving
• Communicated regularly with clients to understand their needs
• Led the upselling efforts for existing clients
• Participated in the analysis of traffic audits, contributing insights to optimize and
enhance traffic quality for improved campaign performance
• Analysed internal business by checking the system and running Excel reports, spot pot. issues and optimize revenues
• Identified new potential campaigns in geos of interest by checking ad networks
• Producing daily, weekly and monthly revenue reports
Working with Appsflyer, P360, Appmetrics, Adjust.
$1800 / mo
≈ $21600 / year net
System engineer
Ukraine · Odesa · 6 years of experience · Pre-Intermediate ·Published 1 April · In passive search
Ukraine · Odesa · 6 years of experience · Pre-Intermediate ·Published 1 April · In passive search
System Engineer
BRIZ
Information and telecommunications technology engineer
Operator, coordinator, and shift supervisor of the technical support department.
Lan Telecom
LAN installer, SCS, technical support operatorLAN installer, SCS, technical support operator
Lan Telecom · Full-timeLan Telecom · Full-time