Candidates 13
$1200 / mo
≈ $14400 / year net
Customer Care Manager
Ukraine · 7 years of experience · Advanced/Fluent ·Published 23 April
Ukraine · 7 years of experience · Advanced/Fluent ·Published 23 April
Copywriter
Sep, 2015 - Nov, 2015
Writing articles and essays on different subjects (science, biology, economics, etc.,)
Making sure all works are done in accordance with Client's requirements.
Execution Manager at Delta Wilmar
Apr, 2016 - Oct, 2016
Arranging documents required for shipments.
Communicating with different departments in order to ensure all documents are issued in time and according to requirements of clients.
Communication with clients regarding document requirements and details of shipments.
Account manager at Continuum
Dec, 2016 - Mar, 2018
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing the bugs or client customization requests
Phone calls
Communication with accountants and other departments regarding client related questions
Middle Support Manager at Keepsolid, Inc.
Mar, 2018 - Nov, 2020
Communication with clients (tickets, live chats)
Forwarding reports to different departments regarding the issues with software or client specific issues
Phone calls
Account manager at Continuum
Nov, 2020 - Dec, 2021
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing bugs or for client customization requests
Communication with accountants and other departments regarding client related questions
Making optimizations to the processes or routines performed on the position of account manager
Writing guides for clients
Customer care at Infinite Plus LLC (March 2023 - January 2024)
Handling incoming tickets (Freshdesk), communication with clients, making and preparing weekly reports
$1000 / mo
≈ $12000 / year net
Customer Support Manager
Ukraine · Odesa · 1 year of experience · Advanced/Fluent ·Published 22 April
Ukraine · Odesa · 1 year of experience · Advanced/Fluent ·Published 22 April
I also worked as a security officer on board where I learned how to behave with sometimes aggressive guests. I`m sure that this knowledge and experience will help me with my work in customer service.
$1300 / mo
≈ $15600 / year net
Project Manager
Ukraine · Kharkiv · 2 years of experience · Intermediate ·Published 18 April
Ukraine · Kharkiv · 2 years of experience · Intermediate ·Published 18 April
Project Manager / BDM
I have more than 2 years of experience in IT sales, lead generation with automation tools, selling games on Unity, and marketplaces with React and CSS, HTML Front and back on Python, Ruby on Rails and Node.js, DevOps services, and SRE accounting.
In sales of industrial equipment, machinery, and services for about 15 years.
Online store management, customer service.
Experience in managing sales departments, training in telephone conversations, and sales.
Investigating and conversing, working with contractor accounts, identification of requirements, evaluation, signing contracts, controlling the formation of invoices and payments, and the project progress at all stages until closing.
Project coordination NGO
Analytical and problem-solving skills.
Time management.
Entrepreneurial activity.
Goals:
I’m looking for a job at an IT company as a Project Manager or BDM.
I would like to work on interesting tasks with inquisitive and active people, be useful in different stages of software development, and continue developing myself in one of the best areas in the world.
I see myself as a future team Team Lead.
Personal qualities:
Ability to prioritize tasks
Ready to learn new things and share learned information with colleagues
Team-building skills
Time management
Tools:
Sales: LinkedIn Sales Navigator, LinkedIn Helper, Meet Alfred, Apollo
UpWork, AngelList, Clutch;
Communication: Slack, RocketChat;
Task tracking: Jira, Trello, Redmine;
Design: Figma; Miro;
CRM: Hubspot, Pipedrive, Notion, Bitrix;
Stacks selling:
Unity, React, CSS,
HTML, Python, DevOps & SRE.
Ruby on Rails, Node.js, Goolang, Flutter, PHP, Laravel.
Courses:
Project Manager (Hillel 2021),
QA Testing (Source It 2018-19)
Sales Management.
Psychology.
Skills/experience years:
Project coordination 1yr.
IT Sales Manager 2.5yr. Closer 1yr.
Senior Sales Manager -18 yr. goods and services,
Marketing, e-commerce -12 yr.,
SMM -2 yr.,
Recruiting -3 yr.,
Procurement -10 yr.,
Business management -14 yr. goods
Language:
English- Intermediate +
Ukrainian- Native, rus.
Interests:
Movie, Computer games, Ping-Pong, Pool, Fishing, Paintball
Documentation development, Planning, SMM, SEO optimization, Estimation of FP, and T&M projects.
Coordination of the work of sales managers, and lead generation managers.
Interesting tasks.
Development perspective.
$2500 / mo
≈ $30000 / year net
Copywriter, marketing specialist
Ukraine · 3 years of experience · Pre-Intermediate ·Published 16 April
Ukraine · 3 years of experience · Pre-Intermediate ·Published 16 April
08.2022 – Present Warszaw, Poland (remotely)
Key responsibilities:
* User and customer support
* Analysis of the application user requirements and prepare reports
* Creating posts and graphics for the firm's social networks (Instagram, Facebook, Linkedin)
* Creating and maintaining knowledge base articles and support documentation.
* Cooperation and collaboration with IT team, marketing team, sales team Resolve debt collection issues, as well as provide timely resolutions to customers
* Monitor customer payments and take collection actions in case of delays or arrears
* Creation of debt collection documentation
UNHCR | Registration Associate
03.2022 – 08.2022 Warszaw, Poland
Key responsibilities:
* Conduct registration interviews in accordance with local SOPs and registration standards
* Collection of personal and biometric data
* Correspondence management
* Interpretation and translation (English, Polish, Russian, Ukrainian) Filing complaints and requests for financial assistance
* Infoline voiceover
* Helping the team leader to organise work
* Referral of cases to other UN departments and implementing partners.
FFW COMMUNICATION | Buzz marketing specialist
03.2019 – 12.2021 Warszaw, Poland
Key responsibilities:
* Media monitoring reports (summary of the most important topics — publisher content, social media, forums)
* Media monitoring and also sent morning radars summarizing all client mentions directly to our clients
* Analysis of the image in the network
* Copywriting
* Moderating posts, raitings and comments on sites that directly affect our clients' image
Personal projects and volunteer
* 10.2021 – JAMAIS VU.WARSAW - organization of events (co-founder) 02.2022
* 12.2019 - INTERNET RADIO "IMIRADIO" - Journalist and presenter 08.2020
University of social sciences
Bachelor of Journalism and social communication
10/2016 - 10/2020 Warsaw, Poland
Odessa College of economics, law, hotel and restaurant business
Junior specialist in law
09/2012 - 08/2016, Odessa, Ukraine
$1100 / mo
≈ $13200 / year net
Tech support/Voip engineer
Ukraine · Odesa · 2.5 years of experience · Intermediate ·Published 8 April
Ukraine · Odesa · 2.5 years of experience · Intermediate ·Published 8 April
Worked with tickets system such OTRS
Work with such Accucore, Softswitches as Mediacore. Basic work with TCP/Ip stack protocols. Basic functions with routing and CDR, Dump, Pcap
$700 / mo
≈ $8400 / year net
Customer Support Representative
Ukraine · Odesa · No experience · Upper-Intermediate ·Published 8 April
Ukraine · Odesa · No experience · Upper-Intermediate ·Published 8 April
Waitress • Café Schwarze • Göbel Hotel (Germany)
2016 - 2022
Waitress, Head waitress • Kyiv
Responsibilities: performing waiter duties, taking care of guests and building strong relationships with them, problem solving and processing of the conflict situations due to the company standards, assessment of waiters (usually 2-8 workers´ teams), training of the associates, providing training materials to improve colleague`s knowledges (scripts, checklists, weekly to-do plans etc.).
I highly appreciate team working and inspiring environment and support the atmosphere of mutual development with pleasure. Educational opportunities are of great value for me.
$6000 / mo
≈ $72000 / year net
Mobile Marketing Manager
Ukraine · 4 years of experience · Upper-Intermediate ·Published 2 April · In passive search
Ukraine · 4 years of experience · Upper-Intermediate ·Published 2 April · In passive search
• Conducted regular team reviews
• Developed and implemented strategies to strengthen client relationships and
increase customer retention
• Successfully onboarded new clients, ensuring a seamless transition from the sales
phase to the account management phase
• Collaborated with cross-functional teams
• Presentation of monthly company results to the team
• Closing the finance month
• Problem solving
• Communicated regularly with clients to understand their needs
• Led the upselling efforts for existing clients
• Participated in the analysis of traffic audits, contributing insights to optimize and
enhance traffic quality for improved campaign performance
• Analysed internal business by checking the system and running Excel reports, spot pot. issues and optimize revenues
• Identified new potential campaigns in geos of interest by checking ad networks
• Producing daily, weekly and monthly revenue reports
Working with Appsflyer, P360, Appmetrics, Adjust.
$900 / mo
≈ $10800 / year net
Customer Support
Ukraine · Odesa · No experience · Advanced/Fluent ·Published 19 March
Ukraine · Odesa · No experience · Advanced/Fluent ·Published 19 March
- planned and conducted group and individual classes
- used different digital platforms for studying
- Created individual programs and curricula for individual students
- Conducted corporate correspondence
- Solved problems with students
- Resolved conflicts
$900 / mo
≈ $10800 / year net
Account manager/Customer support
Ukraine · 6 years of experience · Upper-Intermediate ·Published 8 March · In passive search
Ukraine · 6 years of experience · Upper-Intermediate ·Published 8 March · In passive search
- робота зі страховими компаніями;
- спілкування з клієнтами, терапевтами та супервайзерами компанії по Viber, електронній пошті, TextNow, FluentCloud, Zoiper (служба підтримки клієнтів);
- планування сеансів терапії, шкільних спостережень, клінічних зустрічей для терапевтів та супервайзерів із клієнтами компанії в NPA (CRM);
- щоденні оновлення за розкладом клієнта в режимі реального часу відповідно до запитів сімей чи терапевтів;
- створення/оновлення звітів відповідно до обов'язків роботи;
- контроль закінчення контракту для авторизації клієнта на послуги.
Scheduling/Operation coordinator (administrative assistant), 08/2017 to current
BEST, USA, California (remote, part-time job)
• work with insurance companies;
• communication with clients, therapists and supervisors of the company via Viber, e-mail, TextNow, FluentCloud, Zoiper (customer support service);
• scheduling therapy sessions, school observations, clinical meetings for therapists and supervisors with company clients in NPA (CRM);
• tracking updates, questions and requests from therapists via Viber (in real time);
• daily updates on the client's schedule in real-time according to the requests of families or therapists;
• creating/updating reports/cards per job duties;
• control of the end of the contract for the client's authorization for services.
$2000 / mo
≈ $24000 / year net
Product manager, Project manager, Care Operations, Product Operations, Customer Support
Ukraine · Odesa · 9 years of experience · Advanced/Fluent ·Published 5 March
Ukraine · Odesa · 9 years of experience · Advanced/Fluent ·Published 5 March
Prior Authorization Associate (2022)
Clinical Ops Auth Associate (2020)
Assisted in overseeing the daily operations of the Clinical Ops Auth department. Provided direction to staff to ensure the daily workflow and objectives are met. Interviewed & Trained new team members. Developed and wrote Standard Operation Procedures to identify the workflow. Developed Clinical Operations Dashboard to support the authorization and re-auth process by tracking progress with insurance carrier, and ensuring that service interruptions are avoided and determinations are documented. Researched and worked on escalated accounts and issues with payors. Initiated and obtained authorization for ABA services. Coordinated SCAs, Appeals and Denials for cases.
• Building and Documenting Processes
• High volume workflow
• Administration skills
• Automation & Performance review
• Building remote workflow
Head of Customer Service, Readdle (2015 - 2016)
In charge of Beta Program, Readdle, 2014 - 2015
Customer Support Rep, Readdle (2012 - 2014)
(Team of 8 people)
Analysed, planned, organised, controlled and troubleshoot work activities of the team. Improved customer support standards, processes and procedures. Created and coached Beta support team. Coached & trained team members, held monthly assessments.
• Cut First response & Resolution speed
• Established new communication channels
• Support automation
• Inner product Knowledge base
• Worked closely with QA on batch solutions
Assistant Content Manager, Vicman (2011 - 2012)
Maintained vendors database & generated new sales leads for 2 projects. Followed up on leads, sales, holding correspondence and negotiations. Created and managed product page (wordpress, minor html markup); copyedited and proofread promo content provided by vendor.
• Established new communication channels with Customers
• Build Inner product Knowledge base
• Build a system to report issues to QA and work out batch solutions
• Crated full set of Standard operating procedures for my role
• Build and held two week Onboarding training for new hires
- 1(current)
- 2