Candidates 197
$1000 / mo
≈ $12000 / year net
Customer Support Team Lead
Ukraine · Lviv · 2.5 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Lviv · 2.5 years of experience · Upper-Intermediate ·Published today · In passive search
Also, I've done some Junior Python tasks, like creating some bots, parsing, automatization, etc.
As customer support I've worked with Asana, Jira, Zendesk.
As lead I also wrote documentation in Confluence and of course team managment, team's KPI, etc
$2000 / mo
≈ $24000 / year net
Customer Support Team Lead
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published yesterday
Some of my main duties include:
- Leading and driving a team to meet performance targets and enhance the customer experience;
- Motivating and engaging team members to contribute towards common goals;
- Conducting performance reviews and quality control assessments for individual team members and the entire team;
- Organizing and leading meetings to analyze and present team performance;
- Collecting customer feedback and statistical data to improve UI/UX;
- Working with various software tools such as Confluence, Jira, Trello, Linux, MySQL, PHPMyAdmin, WordPress, Laravel, and other CMS.
Currently, I am seeking a position that offers career advancement and/or higher compensation.
$1400 / mo
≈ $16800 / year net
Technical Support Engineer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published yesterday
Main responsibilities:
First point of contact in case of an incident or issue.
• Gathering information about the incident, describing a ticket, and doing
incident triage.
• Incident Management and issue escalation.
• Responding to incidents promptly, following established procedures and actively communicating with stakeholders.
• Working towards minimizing downtime and impact on end-users.
• Timely escalating incident to the next level of support (L3) when it needs in-depth technical knowledge for resolution. Gathering and providing necessary
incident details before escalation.
• Proactive application and infrastructure monitoring.
• Logs analyzing.
• Setting up alerts for further tracking and monitoring.
• Maintaining comprehensive documentation for configurations, troubleshooting steps, and support procedures.
• Setting up support procedures.
• Creating internal tutorials.
• UAT and smoke testing.
• Solving support tickets according to the SLA
• Writing simple SQL queries during the investigation process.
• Working with PHP-based application in Azure Cloud Environment.
• Working with Linux CLI, SFTP, SHH.
• Contributing to knowledge base articles for common issues and resolutions.
•Working closely with development and support team
• QA/Customer support in the Web design company
• Managing support tickets
• Upselling web design and development services, SEO services, web speed performance
• Updating external client knowledge base and internal documentation
• Installation, modification, and repairing WordPress themes
• Tracking computer system issues through resolution, within agreed time
limits
• Testing the custom projects based on our themes on different platforms
• Maintaining the daily performance of Shopify Apps
• Maintaining the daily performance of WordPress Themes and plugins
• Submitting, test tasks for fixes
• Product documentation writing
• Beta/Alpha/Regression testing of Web applications
• Cooperation with developers and other units
• Customer support representative in the outsourcing/offshoring industry
• Dealing with prioritization of reported incidents. Reporting and escalating internal and external incidents
• Informing the clients about any issues which impact the site/products performance
• Managing support tickets
• Working with Zendesk
• Working with Jira
$500 / mo
≈ $6000 / year net
аккаунт менеджер
Ukraine · Lviv · 2 years of experience · Pre-Intermediate ·Published yesterday
Ukraine · Lviv · 2 years of experience · Pre-Intermediate ·Published yesterday
Обов'язки:
- Прийом звернень клієнтів по телефону, емейл, лайф-чаті.
- Післяпродажне обслуговування.
- Заохочення клієнтів до повторної покупки.
- Підготовка бази даних потенційних клієнтів.
- Надання консультації по продукту клієнтам і партнерам.
- Реєстрація даних клієнтів в CRM системі.
- Оформлення договорів.
- Оформлення актів виконаних робіт, рахунків.
Робота з програмами: Jira, BPM online, Bitrix24, Google spreadsheets, MSOffice
Оператор контактного центру Oriflame
- Прийом вхідних дзвінків та подальше надання інформації консультантам Oriflame по продуктам і діючим акціям компанії.
- Обробка вхідних email.
- Складання інструкції для стажерів з переліком особливості роботи певних внутрішніх інструментів компанії.
- Оновлення актуальних данних в google-документах для роботи операторів КЦ.
- Супровід стажерів при практиці дзвінків.
Робота з програмами: закрита CRM компанії, Google spreadsheets, MSOutlook
$900 / mo
≈ $10800 / year net
Customer Support manager
Ukraine · 5 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · 5 years of experience · Upper-Intermediate ·Published yesterday
Ivan Franko National University of Lviv
2009-2014
Specialist in International Relations and Political Science. translator/interpretor
Experience:
2015-2016 – customer care (tickets ua/tickets ru - outsource)
2016-2021 – marketing specialist, customer care (BMW delarship in Lviv)
2021-till now - marketing specialist (Jaguar Land Rover delarship in Lviv)
Key achievements:
- as a customer care I was the one of the best in team and also conducted training for new employees
- as a marketing specialist I work according to the strict standards of the manufacturer's, also held the presentation of new cars, the opening of the salon in a very short time without the involvement of event agencies. SMM,PR e.t.c.
Hard skills:
- Data analysis
- Microsoft Office
- Photoshop
- Pipedrive
Languages:
Ukrainian – both speaking and writing
russian - both speaking and writing
English – Upper Intermediate B2
Soft skills:
- Time-management
- Negotiation
- Attention to details
- Conflict management
- Analytical thinking
- Motivated
- Problem-solving skills
$1500 / mo
≈ $18000 / year net
Customer service manager
Ukraine · 8 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · 8 years of experience · Upper-Intermediate ·Published yesterday · In passive search
$1000 / mo
≈ $12000 / year net
Support Agent
Ukraine · 1 year of experience · Advanced/Fluent ·Published 1 May
Ukraine · 1 year of experience · Advanced/Fluent ·Published 1 May
$1100 / mo
≈ $13200 / year net
Customer Support Agent
Ukraine · 4 years of experience · Advanced/Fluent ·Published 1 May
Ukraine · 4 years of experience · Advanced/Fluent ·Published 1 May
$1000 / mo
≈ $12000 / year net
Customer Support Manager
Ukraine · 4 years of experience · Upper-Intermediate ·Published 1 May
Ukraine · 4 years of experience · Upper-Intermediate ·Published 1 May
- communication with the client via chat, email and phone
- processing incoming payments and entering them into the system
- Educate new customers about the product and services
- verification of created products on the marketplace and their validation
- Translate customer feedback into clear and executable product requirements
- Work in cooperation with other team members to ensure high adoption
$600 / mo
≈ $7200 / year net
Custumer support
Ukraine · No experience · Intermediate ·Published 30 April
Ukraine · No experience · Intermediate ·Published 30 April
projects JavaScript " TelegramBot "
projects Python " WEB Game "
базові знання SQL