Candidates 199
$1300 / mo
≈ $15600 / year net
Customer Support, Assistant, HR, Sales
Ukraine · 3 years of experience · Advanced/Fluent ·Published 6 March
Ukraine · 3 years of experience · Advanced/Fluent ·Published 6 March
interpersonal skills to assist clients through our website, providing guidance on order placement and addressing
post-purchase requests. I efficiently handle payment transaction issues and adeptly handle unsatisfied clients,
ensuring their concerns are resolved to their satisfaction. Moreover, I actively contribute to the improvement of
our services by reporting bugs and maintaining the team schedule for seamless operations. Additionally, I
manage email inquiries promptly.
$700 / mo
≈ $8400 / year net
Junior Project Manager
Ukraine · 6 months · Advanced/Fluent ·Published 5 March
Ukraine · 6 months · Advanced/Fluent ·Published 5 March
$800 / mo
≈ $9600 / year net
Customer support
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 5 March · In passive search
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 5 March · In passive search
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Customer support
• Provide technical support via Live Chat to customers around the world;
• Working with DNS system, DNS configurations;
• Managing email services and troubleshoot the most common issues with their features;
• Troubleshoot issues and resolve problems related to server performance, troubleshoot errors on the websites point to the server;
• Troubleshoot and resolve issues related to the MySQL and PHP configurations;
• Working closely with the CMS such as WordPress;
• Supporting and managing cPanel services.
CPARK
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Affiliate manager
CPARK is affiliate CPA network, specializing in such verticals like dating, mobile subscriptions, gambling and sweepstakes.
• Recruiting new publishers
• Managing communication and stimulating relationships with the current publishers
• Monitoring and reporting on competitors' affiliate campaigns and promotion
• Keeping of statistics and reporting activities
• Work with CPI, CPA, CPL model.
• Financial tasks.
• Campaigns setting up
• Monitoring and analysis campaign performance
• Market research and build audience targeting
Ciklum
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Support Engineer
- Analyze and support internal app SeeTree.
- Work with statistic in Google Sheets
- Report bugs in the app
- no phone calls (only chats or tickets)
$800 / mo
≈ $9600 / year net
Sales manager
Ukraine · 6 years of experience · Pre-Intermediate ·Published 4 March
Ukraine · 6 years of experience · Pre-Intermediate ·Published 4 March
Працював консультантом з оподаткування для іноземних компаній та податковим ревізором-інспектором.
Також завершив курси по Front-end, JS (комерційних проектів немаю).
$1200 / mo
≈ $14400 / year net
Customer support agent
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 4 March · In passive search
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 4 March · In passive search
I have an experience with customer care in different areas including logistics, healthcare and gambling.
My spectrum of duties during all this experience:
- replying chats (avg 93% CSR) and emails;
- dealing with conflict situations;
- documents verification;
- payments verification;
- technical issues reporting, resolving and following up;
- fraud detection;
- VIP customer service;
- creating knowledge bases and scripts;
- new staff training;
- quality assurance;
I feel that I can do much more and want to have a progress in a company that appreciates satisfied customers, fair work, ambitious employees and wants to evolve together.
Turning the negative conversations to positive vibes with client leaving more money for the company.
Solving problems of any level of complexity, even if the case hits the national news or it is part of a user strike.
Up to 15 ticket cases for an hour.
Up to 7 chats at the same moment.
CSR 90-96%
Actually I have never considered any of my results as "achievement"- when I have a duty I just do it well.
- The evaluation of results.
- The opportunity to develop in the field.
- Interesting projects.
- Competitive income.
- Good specialists that are connected by common goal.
Won't do sales as main duties
Won't do calls as main duties
The pro-Ukrainian position means a lot to me.
$1300 / mo
≈ $15600 / year net
Technical Support
Ukraine · Lviv · 4 years of experience · Intermediate ·Published 4 March
Ukraine · Lviv · 4 years of experience · Intermediate ·Published 4 March
I work with databases, APIs, system analysis, finding and describing bugs, and testing updates.
Types of applications that I have worked on (web, mobile, integration between systems, database, business intelligence).
$500 / mo
≈ $6000 / year net
support
Ukraine · No experience · Intermediate ·Published 4 March
Ukraine · No experience · Intermediate ·Published 4 March
Досвіду саме в CS не маю, але працювала в телефонних підтримках користувачів. Тому знаю як знайти точку дотику до різних користувачів, незадоволених теж.
Бажаю розвиватися і вчитися новому, технічних аспектів більше знати, вдосконалити свою англійську мову.
Займаюсь постійним самонавчанням новому, дивлюся та читаю різноманітні курси в мережі.
Шукаю цікаву і динамічну роботу, щоб і свої навички вдосконалювати, і кастомерам допомагати.
Не хочу займатися точно дзвінками, шукаю лише через чати та листи.
$2500 / mo
≈ $30000 / year net
Technical Support
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 4 March
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 4 March
Skills:
• Familiarity with network protocols and TCP/IP
• Experience in the Linux operating system and Bash scripting
• Experience with DNS, domain names, webmail and web hosting services
• Experience with HTML and CSS
• Experience with databases and SQL
• Experience with ticketing systems (Zendesk, Jira)
• Experience with API (JSON and XML)
• Experience with monitoring tools (Grafana, Prometheus)
• Experience with Git
• Experience with Elasticsearch and Kibana
• Experience with VoIP
• Excellent customer service skills and ability to handle customer inquiries and complaints
• Strong verbal and written communication skills
• Detail-oriented and able to document technical issues and solutions
• Experience working on a strict schedule, adhering to the specified working hours
• Possibility of working in the evenings and at night if needed to address technical issues and ensure uninterrupted system operation
I seek a new opportunity to grow my technical skills and advance my career. My ultimate goal is to become a DevOps Engineer, and I am dedicated to continuing my education and training to achieve this. I am excited about a new role's possibilities and am eager to contribute my skills and experience to a new team.
$1700 / mo
≈ $20400 / year net
Customer success manager
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 3 March
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 3 March
• Drafting and contracts signing
• Frequent meetings with customers, gathering feedback CSAT/NPS, bridging delivery <-> client in edge case situations, finding opportunities to extend account
• Invoices management
• Growing accounts (proactive sales)
• Managing all the tasks/plans in Trello tool using GTD approach
• Reorganising existing CSM strategies to prevent churning
• Advising of impending work deadlines for both internal and external commitments, e.g. reports, presentations, projects
• Client outreach/closing: lead generation over LinkedIn and AngelList contacting/communication, meeting scheduling and participation up to client closing
• Prioritising inquiries and requests while troubleshooting conflicts; making judgements and recommendations to ensure smooth day-to-day engagements with customers
• Providing “gatekeeper” and “gateway” role, acting as the point of contact among executives, employees, customers and other external partners and ensuring a bridge for smooth communication
• Good grasp of Power BI, Trello, Slack, Hubspot, Notion • Smaller administrative tasks