Candidates 186
$500 / mo
≈ $6000 / year net
QA Engineer
Ukraine · Lviv · 1 year of experience · Intermediate ·Published yesterday
Ukraine · Lviv · 1 year of experience · Intermediate ·Published yesterday
At my previous job, I gained experience in conducting such types of testing as: regression testing, localization testing, functional testing, non-functional testing, smoke testing, ui testing, stability testing, black box testing, etc.
I also worked with such tools as: Jira, Crom 2, SEM Tool, Confluence, Tuna, Trello
I also learned how to work and communicate with a team.
$1000 / mo
≈ $12000 / year net
Project Coordinator/Customer Support Specialist
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published yesterday · In passive search
- Working with CRM system.
- Recruiting and onboarding ESL teachers (conducting screening sessions, and trial lessons to check if a teacher is a fit for the company or not; preparing all the necessary material for the teacher to start working).
- Planning and coordinating projects.
- Providing timely support to students, teachers, HRs of the companies-stakeholders.
- Lead Generation.
- Working with internal LMS, Trello, and Canva.
User Management Specialist at Nestle Business Services (NBS Lviv) Sep 2020 - Nov 2023:
- Solution of ticket requests in the ticketing system Service Now.
- Working with SAP, D1IM, Active Directory, MS Exchange server.
- Activities transfers from/to the markets, and knowledge transfers for newcomers and other teams.
- Management of the Standard Routine, Process Flow documentation, creation of learning materials for newcomers.
- Working with multinational teams using both English and Spanish for communication.
English Tutor Dec 2018 - Dec 2021 (Self-Employed):
- Teaching English as a second language.
- Working with children.
- Progress monitoring and assessment.
- Lesson planning.
English Tutor at Skyeng Sep 2019 - Aug 2020:
- Teaching English as a second language to adults.
- Creating learning materials.
- Using internal LMS.
$1300 / mo
≈ $15600 / year net
Data Entry / Data Analytics Specialist
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published yesterday
In my role as a Data Entry Specialist, I diligently input and manage large volumes of data with precision and accuracy. I am proficient in various data entry software and tools, ensuring the integrity and completeness of information. I am adept at identifying errors and inconsistencies, employing my keen attention to detail to maintain data quality. My efficiency and commitment to maintaining organized records contribute to the seamless flow of information within the organization.
As a Data Analysis Specialist, I leverage my analytical skills to interpret complex datasets and extract valuable insights. I have a strong command of statistical methods and data analysis techniques, allowing me to identify patterns, trends, and correlations within data. My expertise in data visualization aids in communicating insights effectively to stakeholders, facilitating informed decision-making processes.
In my role as a Processing Manager, I oversee and optimize workflow processes to enhance efficiency and productivity. I collaborate closely with cross-functional teams to identify bottlenecks and implement solutions, leading to improved processing times and reduced errors. Additionally, I mentor and train team members, fostering a cohesive and high-performing work environment.
I have a proven track record in organizational proficiency and effectively managing workloads to meet deadlines, making me an excellent fit for roles in data analytics and data entry. My dedication, coupled with a rapid grasp of new concepts and meticulous attention to detail, equips me to excel in these areas. Additionally, my empathetic nature ensures a work approach centered around user needs, a valuable trait for a processing manager.
In my new work position, I anticipate a challenging and dynamic environment where my skills and expertise will be valued. I look forward to contributing my strong organizational skills and efficient workload management abilities to meet and exceed deadlines consistently. I expect to further enhance my proficiency in the specific tasks related to the role, leveraging my quick learning abilities to grasp new concepts swiftly. Additionally, I hope to utilize my keen attention to detail to ensure accuracy and quality in my work. Furthermore, I anticipate fostering a user-centric focus, leveraging my empathetic nature to understand and address the needs of stakeholders and customers effectively. Overall, I am excited about the opportunity to make meaningful contributions, collaborate with my colleagues, and grow both professionally and personally in the new position.
$500 / mo
≈ $6000 / year net
Junior Python Developer
Ukraine · Lviv · 6 months · Advanced/Fluent ·Published yesterday
Ukraine · Lviv · 6 months · Advanced/Fluent ·Published yesterday
$4500 / mo
≈ $54000 / year net
Technical Support Enginner, Linux System Administrator, TeamLead
Ukraine · 10 years of experience · Upper-Intermediate ·Published 25 April · In passive search
Ukraine · 10 years of experience · Upper-Intermediate ·Published 25 April · In passive search
February 2023-Present
Managing and leading an international team of technical support engineers(L1/L2/L3) who provide technical assistance and customer support for the OnApp product.
Systems Engineer at Dapplica
March 2022-Marc
Deploying, and maintaining blockchain nodes and supporting infrastructure such as: monitoring and analytics tools.
Identifying problems quickly, Analysis of Logs
Anticipating resource requirements,Scaling and Optimizations as needed
Technical Product Owner at Virtuozzo
September 2021-January 2022
Working in an Agile environment, with the Scrum Master and other project management to ensure stakeholder satisfaction
Writing technical requirements and defining support requirements and processes to ensure work is delivered on schedule
Writing definition of ready user stories and maintain groomed backlog for stakeholders’ priorities and incorporate architectural changes recommended by engineering into user stories
L3 Technical Support Engineer at OnApp(acquired by Virtuozzo)
June 2013 – August 2021
Providing 3rd line technical support, deployment, diagnosing, and solving issues for remote distributed production infrastructures running OnApp cloud management platform.
Writing Scripts to automate processes and simplify tasks.
Collaborating with Developers/QA, Writing, verifying, and improving documentation.
Freelance WebMaster
2009 – 2015
Worked in web based Projects using Wordpress, Joomla, HTML, CSS, JavaScript etc. Template Customization depending on the clients' website requirements.
Websites deployment using open source toolset (PHP, MySQL, Apache, Linux and others (i.e LAMP).
System Administrator at Ericpol(acquired by Ericsson)
September 2012 – May 2013
Monitoring and updating Tickets (issues) through Incident management system based on ITIL.
Diagnosing and resolving problems associated with Linux operating systems and components.
Configuration, administration and troubleshooting Linux servers and Desktops, Installing and configuring hardware, software and Ethernet equipment.
System Administrator at Ukrainian Catholic University
January 2008. – September 2012
Responsibilities:
Configuring, installation, and troubleshooting servers and desktop computers, peripherals.
$1300 / mo
≈ $15600 / year net
Customer Success Manager
Ukraine · Lviv · 2 years of experience · Upper-Intermediate ·Published 25 April · In passive search
Ukraine · Lviv · 2 years of experience · Upper-Intermediate ·Published 25 April · In passive search
I have been a Success Manager at Leafio since February 2023
Key Responsibilities:
- Support daily communication with our clients via phone, chat, email, and the Helpdesk
- Work with CS metrics to analyze data and improve client experience
- Establish clear retention goals and milestones to work towards
- Minimize client churn
- Assist in client training
- Identify client needs and recommend appropriate solutions
For me personally, being a Customer Success Manager means making sure my clients are successful using our product or service.
I'm mainly in charge of overseeing the smooth operation of our software, discussing crucial issues with developer's team and helping clients if difficulties arise.
My strongest asset is ability to build and maintain relationships and my noble purpose of work is to serve other people.
For instance, one of my clients is a large pharmacy chain with more than 18 hundred pharmacies.
At times, I fail to recognize that I'm collaborating with major players!))
$1400 / mo
≈ $16800 / year net
Technical Support Engineer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 25 April
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 25 April
Main responsibilities:
First point of contact in case of an incident or issue.
• Gathering information about the incident, describing a ticket, and doing
incident triage.
• Incident Management and issue escalation.
• Responding to incidents promptly, following established procedures and actively communicating with stakeholders.
• Working towards minimizing downtime and impact on end-users.
• Timely escalating incident to the next level of support (L3) when it needs in-depth technical knowledge for resolution. Gathering and providing necessary
incident details before escalation.
• Proactive application and infrastructure monitoring.
• Logs analyzing.
• Setting up alerts for further tracking and monitoring.
• Maintaining comprehensive documentation for configurations, troubleshooting steps, and support procedures.
• Setting up support procedures.
• Creating internal tutorials.
• UAT and smoke testing.
• Solving support tickets according to the SLA
• Writing simple SQL queries during the investigation process.
• Working with PHP-based application in Azure Cloud Environment.
• Working with Linux CLI, SFTP, SHH.
• Contributing to knowledge base articles for common issues and resolutions.
•Working closely with development and support team
• QA/Customer support in the Web design company
• Managing support tickets
• Upselling web design and development services, SEO services, web speed performance
• Updating external client knowledge base and internal documentation
• Installation, modification, and repairing WordPress themes
• Tracking computer system issues through resolution, within agreed time
limits
• Testing the custom projects based on our themes on different platforms
• Maintaining the daily performance of Shopify Apps
• Maintaining the daily performance of WordPress Themes and plugins
• Submitting, test tasks for fixes
• Product documentation writing
• Beta/Alpha/Regression testing of Web applications
• Cooperation with developers and other units
• Customer support representative in the outsourcing/offshoring industry
• Dealing with prioritization of reported incidents. Reporting and escalating internal and external incidents
• Informing the clients about any issues which impact the site/products performance
• Managing support tickets
• Working with Zendesk
• Working with Jira
$700 / mo
≈ $8400 / year net
Customer Support Specialist
Ukraine · Lviv · 1 year of experience · Advanced/Fluent ·Published 25 April
Ukraine · Lviv · 1 year of experience · Advanced/Fluent ·Published 25 April
July 2023 — February 2024
• Coordinated deliveries for customers throughout New York
• Resolved customer inquiries and complaints
• Collaborated with cross-functional departments to ensure customer inquiries were
answered in a timely and accurate manner
• Trained and mentored new customer service representatives
$1500 / mo
≈ $18000 / year net
Technical Support Engineer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 24 April
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 24 April
$800 / mo
≈ $9600 / year net
Customer Relations Manager
Ukraine · 5 years of experience · Advanced/Fluent ·Published 24 April
Ukraine · 5 years of experience · Advanced/Fluent ·Published 24 April
Successfully expanded the team from 6 agents to 26, demonstrating leadership and talent acquisition skills.
2. KPI Implementation:
Developed and implemented new Key Performance Indicators (KPIs) tailored to meet evolving business requirements, resulting in improved performance metrics and alignment with organizational goals.
3. Departmental Leadership:
Orchestrated the operations of the Feedback department, overseeing fundamental processes and ensuring smooth functioning to deliver superior service to clients.
4. Employee Development:
Recognized and promoted two team members to senior positions in acknowledgement of their outstanding contributions and dedication to excellence under my leadership.
5. Innovative Learning Model:
Collaborated as a member of a project team to design and launch a groundbreaking learning model for new hires, enhancing onboarding efficiency and accelerating skill development.
If daytime shifts are offered, I am only available for part-time positions. This flexibility allows me to fully commit to roles that accommodate my schedule requirements.