yesterday

Head of Support

Lviv · $1200 · 5 years of experience · Advanced/Fluent

• Setting goals to the team that are in line with the department and company goals, and ensuring the required performance targets and deadlines are met • Monitoring, assessment and feedback on team progress and performance; • Schedule creation and meetings planning • Communication to team and management on tasks completion and results • Effective conflict resolution

Support, English, Customer service, customer support, Customer care, Communication Skills, Customer Service Management, Customer Support Management, Change Management, Incident Management, Problem Management, Customer Service

• Hiring staff and Building a team for 24/7 Incident coverage • Staff recruitment and onboarding • Staff management and development

Working with an established team or hiring a new one from scratch to achieve the company goals


6 December

personal assistant, customer support representative, project manager, technical support

Lviv, Kyiv · $800 · 1 year of experience · Upper Intermediate

Hosting company: Junior Hosting QA Analyst Oct. 2019 – Present Providing detailed QA reviews for chats and tickets based on departmental and company standards. Offering recommendations regarding training and promotion opportunities for CS under review. Web and Email Hosting Support Representative Dec. 2018 – Present Managing DNS records, CMS debugging (mostly WordPress, but also Magento, OpenCart, Joomla, WHMCS etc), managing MySQL databases, analyzing email headers and bouncebacks. Managing cron jobs, backing up, restoring and transferring content, checking the server logs for suspicious activity, managing security features etc. Maintaining basic knowledge of HTML, PHP, CSS and web-development field in general. Resolving technical issues that are often unique and less than documented with high speed and accuracy. Chat and email support with hardcore multitasking for customers worldwide on a shift-based 24/7 schedule. Making clients feel cherished, understanding their concerns and educating them. Translation Agency: Team Lead Mar. 2018 – Dec. 2018 Managing a team of 20 interpreters, assessing and optimizing their performance. Ensuring timely skill development and promotions throughout the team. Maintaining performance reports and internal knowledgebase. Foreign Communications Interpreter (English-Ukrainian/Russian) Oct. 2016 – Mar. 2018 Ensuring accurate on the fly translations for live chat, Skype and face to face meetings for the agency's clients. Managing and posting in agency’s social media networks. PR department of university: Graphic Designer & Content Manager Sep. 2015 – Sep. 2016 Full ownership of corporate products design process from initial discussing till pre-printing process. Asset creation and manipulation using Adobe Photoshop, Illustrator, Indesign, also Corel Draw. University’s official social networks management.

English, Microsoft Office, Adobe Photoshop, Support, Customer service, customer support, Customer care, Ability to learn quickly, English, Good communication skills, Microsoft Office, Windows, helpdesk, Project Management, Service Desk, HTML, CSS, Russian, time-managment, Communication Skills, Email support specialist, Confluence

I became a QA representative in a hosting company less than a year after employment. I improved the results of my team and wages to the next level, Also, I created several charity projects and I feel I can create more.

I would really like to learn something new and grow in my career, so I would not mind even starting from scratch if you were ready to teach me. I appreciate new technologies, as well as old and basic ones, no matter whether you are a large company or a small one.


6 December

Support Engineer

Lviv · $900 · 2.5 years of experience · Upper Intermediate

Jira, Trello, Google Docs, Confluence, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, SQL

Adobe Photoshop, Microsoft Office, Adobe Illustrator, Jira, Customer care, Support, Good communication skills, Customer service, Confluence, Ability to learn quickly, MS SQL Server

-2,5 years as a representative of Support Team - Advanced Customer Care skills :) - have experience in Graphic Design;

As a skilled customer support specialist, I would like to start working in this sphere with the opportunity to grow. I am always eager to learn something new and have quick learning skills.


4 December

IT assistant

Lviv · $500 · 1.5 years of experience · Upper Intermediate

Latest job - 2 years in a small company as a head of tech department. as a team of 5 we took care of maintaining necessary tech capabilities of the company above minimal required for running business plus extra measures for being one step ahead, innovate, prevent possible performance drops that were occasionally triggered due to industry dynamics. My contribution as a head of tech dept in addition to day-to-day maintenance/setup/resolve routines included long-term tasks such as : management of a software development project for internal needs (contributed to the code myself), assuring environmental comfort for department members (as a part of human resources loss prevention policy), hiring and training freelancers for industry specific tasks related to automation and research, track departments performance, and keep it high level during extreme loads by proper layering of a current todo's. While not being purely manager role I kept highly involved my practice of coding, data processing (both manual and automated), networking, maintenance, troubleshooting in day to day's work.

Communication, Team management, trello, project planning, Risk management, Staff recruitment, Manual Testing


3 December

Customer Support

Lviv · $350 · Upper Intermediate

Took part in a project financed by Ministry of Information Policy. Helped Security Service to investigate Russian PMC (private military company) and gathered information about it. Was involved in Ukrainian Special Operations forces project. I have been working as a journalist and investigator about Russian-Ukrainian war, making research and writing unique articles about war in Ukraine. Good at communicating.

Customer support specialist, Project Management, Ability to learn quickly, Communication Skills, customer support

I'm proud of the fact that I'm a co-authur of a book. I'm also going to write my own book and become a co-authur of two more. I'm glad that I was honored to investigate unknown facts, improved communicating skills. Also helped Ministry of Information Policy to write a lot of articles.

I see myself in IT because it’s a quite budding sphere in our modern society and I see a lot of opportunities working in this sphere. I would like to start my career as a simple worker without any experience and reach the summit and become a skillful project manager or a team lead. I'm sure that working in a such great company with responsible and determined co-workers it's the best way to prove yourself that you are worthy to become a great leader in the future. I hope that I'll find myself at this sphere. I'm sure that working here it's a great start. I hope to start my new life here and find new friends and what is crusual - skillful co-workers, nice managers and hope about my bright future. I’m good at communicating because I worked for 3 years as a journalist and spent hours having conversations with different types of our society (all of them were much older than I) and after that in my humble opinion I became a nice communicator. I don't care about the team: wether it's a big or small group people it means nothing for me. I hope to find skillfull co-workers who will motivate me and show what to do next.


30 November

Support Specialist

Lviv · $700 · More than 10 years of experience · Advanced/Fluent

International project manager assistant 07.2018 - 07.2019 Tickets Travel Network, Львів (Travelling) •Business management assurance for existing markets; •Help with new market launch and development: timing, budgeting and planning; •Presentations, proposals and business letters composition; •Research on business trends, new services and products; •Products and services opportunities identification; •Help with planning and implementation of new initiatives and projects; •Market research and analysis; •Work with development office and external experts in order to assure market needs; •Trouble-shooting; Customer Support Specialist 07.2017-05.2018 WEBXLOO, Львів (IT-software Manufacturing) - Provide product/service information by answering questions, offering assistance - Follow up with prospective customers and return email/voicemail - Follow up with existing customers to confirm their satisfaction and generate leads - Responsibility for researching and resolving complaints to ensure customers' retention and satisfaction - Provide troubleshooting assistance for customers' orders, account statuses and relevant problems - Answer all incoming calls in a professional and timely manner - Attract potential customers by answering the questions about products and services; offer information about other Web-based researcher in the area "Life Sciences" and "Pharma" 12.2015-08.2016 Veeva Systems, (medical science) Translator, researcher 02.2015- up till now Freelancer Translator, Львів (English - Arabic translation) - IT translation - Medical translation - General translation Sales Representative (English/Arabic Department) 01.2015-01.2017 ZoomSupport, Lviv (remote customer support (Windows and Apple)) •provide technical support and world-class customer service via phone; •attract potential customers by answering product and service questions; •offer company’s service and persuade potential customers to purchase it; •handle and resolve customer complaints; •identify and assess customers' needs to achieve satisfaction; •provide accurate, valid and complete information by using the right methods/tools; •follow communication procedures, guidelines and policies. Stock controller and customer service 11.2004-02.2014 “Medical Environment Centre (Orthodontics (Ormco) and sutures(Unimed))”, Damascus, Syria (Medical materials,instruments, orthodontics, etc.) - dealing with hospitals, private clinics and doctors.

customer support, Customer service, Support, English, Customer care, Microsoft Office, CRM, Good communication skills, Ability to learn quickly, CSS, HTML, Translation, Communication Skills, Jira, Windows, Confluence

Operation systems: Windows 8/7/XP, MAC OS X Mobile operation systems: iOS, Android Programming languages: good knowledge of SQL, basic knowledge of T-SQL General RDBMS knowledge: database, normalization, database objects, data integrity CRM softwear Browsers: Internet Explorer, Chrome, Mozilla, Safari, Opera, Firefox Other software: MS Office Typing skills: Excellent speed and accuracy


28 November

Technical Support

Remote work, Ukraine · $750 · 1.5 years of experience · Upper Intermediate

My usual tasks include: - provide timely response to all incidents, outages and performance alerts - categorize issues for escalation to appropriate teams - work with admin teams to find root causes and resolutions. - email deliverability testing using SPF, DKIM, and DMARC - firewall setup with custom port blocking and IP/IP range access control using iptables - server monitoring using Nagios

Linux, Networking, TCP/IP, Zabbix, Nginx, DNS, Nagios, Windows, Jira, DHCP, Apache, Git, IMAP, Cisco, routing


28 November

Project Manager

Lviv · $250 · Intermediate

Я - студентка програми "Етика-Політика-Економіка" Українського Католицького університету. Проходила практику в Львівські обласній державній адміністрації на посаді помічника юриста, то є знайома з адміністративною робою. Навчання передбачає постійну роботу з комп'ютером та практику з англійської мови. Найкращою своєю якістю вважаю самомотивацію та вміння організовувати свій час. Шукаю роботу, тому що мені потрібні нові ДОСВІД пережити і. Буду рада співпраці!

English, Support, Customer service, Networking, Customer care, customer support, Project Management, Good communication skills


27 November

PPC manager

Bud'-jakij, EU, USA, Canada, Amsterdam, Lviv · $1000 · 3 years of experience · Advanced/Fluent

1. Position: PPC specialist Company: Product company (the name of the company is hidden according to the NDA). Location: Lviv, Ukraine Period: Sep 2019- present Responsibilities: Creation of advertisement strategies in Google Ads and Yandex. Optimization of campaign's performance. Analysis of audience. Conduction of wed analysis. Lead generation.  Budget formation. Check out sales managers work. Collection of semantic core 2. PPC specialist- freelancer Company: Upwork Location: Lviv, Ukraine Period: Aug 2018 - Sep 2019 Responsibilities: Account management (Google Ads). 3. Position: Marketing and Commerce Manager/Manager of Foreign Economic Activity Company: State Enterprise Kiev's Offset Factory under Ministry of Finance Location: Kiev, Ukraine Period: Sep 2017- Aug 2018 Responsibilities: Negotiation / correspondence with foreign suppliers and clients. Research and analysis of suppliers of the necessary raw materials market. Formation, placement and maintenance of new orders. Translation of documents 4. Position: Digital Marketing Manager - Team Captain; Training and Onboarding Lead of E-commerce Platform Company: Helpware Website: http://www.helpware.io Location: Kiev, Ukraine Period: Feb 2017- Feb 2018 Responsibilities: Account management at Shopping Feed platform (work with marketplaces such as eBay, Amazon, Etsy). Technical troubleshooting of products feeds. Training and Onboarding users of e-commerce app (Shopping Feed). AdWords campaign management for Brainware/Helpware. Involvement of other Google products in marketing strategy. Creation of online marketing plan. Creation of content plan. Increase brand awareness SMM. 5. Position: AdWords Support Specialist Company: Google Location: Krakow, Poland Period: Feb 2016- Feb 2017 Responsibilities: AdWords campaign management. Optimization of advertising, collecting reports and analyze performance. Using Google Analytics for creation of marketing strategy, compose ad text and display ads.

Digital marketing, Google Analytics, AdWords, PPC, Google Ads, Google Tag Manager, English, CRM, Jira, Lead generation, Digital campaigns' analysis, youtube advertising, Web Analytics

Proud of ability to work with international clients all around the world. Certified specialist by Google Certification.

I am interested to gaining new skills and work with interesting projects. Willing to communicate with foreign clients in order to use English language. IMPORTANT NOTE: consider phisical office jobs in Lviv only. However, also consider REMOTE job from other cities and countries.


27 November

Support

Lviv · $600 · 1 year of experience · Upper Intermediate

Experience Sales Manager — “Techno stock” [15.10.16] — [29.06.17] Selling different sorts of electronic devices, strong knowledge of the product, dealing with objections, a job that required working under pressure. Half of that time was fully responsible for the whole store which included: 1C accounting, working directly with clients, administrative responsibilities, delivery of client’s orders through different services all over the country. Analytical assistant — “P.E” [07.01.18] — [15.10.19] Strong knowledge of the subject of research, the ability to apply it to the internal database to improve overall performance and efficiency in general. Communication with outer sources of information via e-mail and live chats. Solve problems connected to the operational department and modulate different possibilities and outcomes of future implementations.

Support, Customer service, customer support, Good communication skills, Customer care, English, Ability to learn quickly

To work in a friendly and healthy environment, be efficient, supportive and engaged in solving a different kind of problems, improve communication skills in English.


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