Candidates 17
$2500 / mo
≈ $30000 / year net
Technical Writer
Ukraine · 2.5 years of experience · Advanced/Fluent ·Published 1 May · In passive search
Ukraine · 2.5 years of experience · Advanced/Fluent ·Published 1 May · In passive search
The project is within the fintech field, where I am currently playing a key role in developing user guides for both internal teams and the public. This involves close collaboration with QA and development teams to create detailed API documentation using tools such as Postman and Swagger. Additionally, I enhance the documentation's depth by working with databases and repositories.
Tech stack: Git, GitBook, Confluence, PostMan, Swagger.
February 2022 - February 2024
I was working on a different kind of documentation which concerned mainly product's impact on the user.
- Developing and implementing human performance research, investigation, or analysis protocols.
- Reviewing, writing, and updating different kinds of documentation.
-Communication with clients to determine needs and requirements.
- Solving technical documentation-related issues based on Customer Feedback.
Tech stack: Jira, Confluence, HTML, CSS, Microsoft Office, SharePoint, Acrobat Pro, Google Docs, Exel, PowerPoint.
For over a year I've been working on a healthcare project.
- Worked in a team of 10+ Technical Writers using Scrum methodology.
- Reviewing and updating project documentation.
- Working on test and product documents.
- Collaboration and communication with developers, QAs, and internal teams.
- Reviewed technical documentation contributed by both development teams and fellow technical writers
- Coordinating documentation release processes activities
- Solved technical documentation-related issues based on Customer Feedback
My very first project was connected to the telecommunications industry. My main responsibilities were:
- Reviewing and updating project documentation.
- Working on SDP, user guides, and SRS.
- Analyzing requirements provided by the customer.
$1000 / mo
≈ $12000 / year net
Service Desk Specialist
Ukraine · Lviv · 5 years of experience · Intermediate ·Published 26 April
Ukraine · Lviv · 5 years of experience · Intermediate ·Published 26 April
From 2020 to now.
-Service line management
-Continious improvement
-Root-cause analysis
-Resolving Users issues
-Team management
-New tools and solutions testing.
-User support: creating accounts, manage Office 365, add/remove access to Security Groups, folders, network, VPN etc.
Tools: Active Directory, Service Desk, Office 365, Exchange, D1IM, SAPHR, Amigo, PROD.
Technical Engineer
From 2019 to 2020
-Troubleshooting and repair of office equipment
-Software installation
-Data recovery
-System and component upgrades
-Network and network equipment setup
-Connection of peripheral devices.
-Windows, Mac OS
$2300 / mo
≈ $27600 / year net
Technical Writer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 18 April · In passive search
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 18 April · In passive search
Passionate about learning new skills and technologies, enjoy taking on challenges, and approach tasks with creativity.
Additional skills and experience: Understanding of project development methodologies and programming languages (JavaScript, C++, C#, Python), HTML, CSS, Markdown, Web UI.
$2100 / mo
≈ $25200 / year net
Content Manager/Copywriter
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 16 April · In passive search
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 16 April · In passive search
Writing side:
- Research & Analysis
- Tech & Creative content (landing pages, service descriptions, technology features, blog posts, guest posts, PR articles, and case studies)
- Interviewing & Briefing
- SEO Optimization
Content Management side:
- Editorship & Guidance
- Content strategy for the company's blog to enhance the online presence
- Participation in creating PR strategy with marketing specialists
- Management of external writers
- Collaboration with contractors (SEO, advertising, link building, design, SMM, etc.)
- SEO Research
- Work with CMS
From advanced analytics and SEO tools to AI, I'm keeping a finger on the pulse of modern tools to build and enhance content strategies effectively.
I'm looking forward to further development as a Content Manager with ambitious goals of becoming a Content Lead and more!
$2300 / mo
≈ $27600 / year net
Technical Writer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 14 April
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 14 April
Description: The aim was to create instructions for corporate systems for a company with more than 2k specialists.
Involvement: 1 year 4 months
Responsibilities:
• Composed instructions for a number of systems.
• Created video guides.
• Published instructions using HTML/CSS.
• Conducted trainings on SharePoint.
• Customized SharePoint lists using JSON.
Tools: SharePoint, Camtasia, VS code.
VOLUNTEERING INITIATIVE
Description: Our team maintained the support portals for temporarily displaced citizens and Ukrainian refugees in Poland and Croatia. The biggest challenge of this project was to manage the constantly and rapidly changing information spread across 5 portals, both internal and external. We had to keep in mind the end-user a person with a cellphone and, possibly, a bad Internet connection
Team: 10-15
Involvement: 2 months
Responsibilities:
• Gathered the information and added it to the portals.
• Updated the portal structure.
• Created and edited the articles.
• Adjusted the structure of the portals to the needs of end-users.
Tools: Confluence Cloud, Figma, Jira, MS Office.
KNOWLEDGE BASE MIGRATION
Description: The project was aimed at migrating a corporate knowledge base from Confluence to MS SharePoint. The biggest challenge was to get acquainted with MS SharePoint in a brief period and be able to make structural decisions.
Team: 7-8
Involvement: 1 year 1 month
Responsibilities:
• Analyzed the existing content.
• Migrated the content.
• Created a map of the Confluence spaces.
• Defined the spaces to be migrated.
• Created an MS Excel spreadsheet for each space with an audit of the current pages.
• Created a new structure for each Confluence space.
Conducted meetings with the stakeholders.
• Conducted a training on MS SharePoint basics for the stakeholders.
Tools: Confluence, MS SharePoint, MS Office, TechSmith Snagit.
CV PREPARATION
Description: The purpose of this project was to ensure that corporate CVs
were aligned with the requirements, as well as met the customers expectations
Involvement: 1 year 3 months
Role: Information Developer
Responsibilities:
• Prepared CVs together with the candidates and other parties (competence center, technical experts, delivery managers, business development, and so on).
• Ensured a sufficient level of technical details.
• Created a CV database with heat charts to predict the high number of requests.
Tools: Jira, Confluence, MS Office, TechSmith Snagit
Created video instructions in a short period of time
$4500 / mo
≈ $54000 / year net
Senior Technical Writer
Ukraine · Lviv · 7 years of experience · Advanced/Fluent ·Published 12 April
Ukraine · Lviv · 7 years of experience · Advanced/Fluent ·Published 12 April
Documenting existing and new functionality by working with POs and stakeholders throughout the development lifecycle, using development artifacts (Stories and Features), and interviewing SMEs.
Creating and maintaining documentation standards, templates, and knowledge bases (both internal and external).
Managing localization projects, setting up working process with localization and translation vendors. Providing suggestions for user assistance of a software product.
Setting up and communicating standards across product documentation assets. Reviewing all customer-facing documentation to ensure it meets expected style.
Building projects' documentation architecture. Writing configuration and developers instructions and API documentation. Creating variety of end-user assistance types, such as product overviews, user guides, release notes, and others.
Preparing online helps, printed outputs, different types of visualizations, including workflow diagrams, flow charts, infographics, gifs, and others.
Creating videos (software simulations and demonstrations) with voice-over.
Reviewing UI and source code. Services of review of different complexity (peer, grammar, substantial, etc.).
Tight cooperation with dev team and testing efforts to ensure Documentation's accuracy. Setting priorities and tracking tasks' completion to fulfill agreed commitments.
$1200 / mo
≈ $14400 / year net
Technical Writer
Ukraine · Lviv · 2 years of experience · Upper-Intermediate ·Published 11 April
Ukraine · Lviv · 2 years of experience · Upper-Intermediate ·Published 11 April
user assistance documentation and knowledge base maintenance. My expertise
extends to creating engaging presentations, detailed diagrams, and diverse
internal communication copies. Self-motivated and detail-oriented, I am keen on
expanding my content creation skills within the IT industry and committed to
delivering high-quality work. My passion lies in explaining complex concepts,
making them accessible and understandable to diverse audiences.
$1500 / mo
≈ $18000 / year net
Communications Officer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 10 April
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 10 April
I also have experience in launching an application for communications purposes among internal and external employees, developing the content plan, encouraging the intranet, and promoting the employer brand.
$3000 / mo
≈ $36000 / year net
Technical Writer
Ukraine · 4 years of experience · Advanced/Fluent ·Published 9 April · In passive search
Ukraine · 4 years of experience · Advanced/Fluent ·Published 9 April · In passive search
I am a Technical Writer with Applied Linguistics Degree and experience in multiple IT companies, looking for a new position.
- Knowledge base management: Maintaining a knowledge base on Confluence, a collaborative platform for documentation and information sharing.
- Content review: Reviewing and ensuring the quality of content across different mediums.
- End-user documentation: Creating and updating online help, user guides, and release notes.
- E-learning development: Creating educational videos for online courses and training.
- Educational materials creation: Developing presentations and infographics for educational purposes.
- UI text production: Generating user interface (UI) text for software applications or websites.
Feel free to DM me any time :)
$2000 / mo
≈ $24000 / year net
Technical Writer
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 6 April · In passive search
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 6 April · In passive search
- Writing technical documentation (from scratch) in Confluence and Markdown;
- Writing user manuals;
- Cooperation with SMEs (PMs, Data scientists, Dev leads, QAs);
- Taking part in job interviews;
- Refreshing and restructuring documentation space;
- Maintaining API documentation;
- Providing research and keeping track of the development process;
- Compiling Release notes;
- Leading tech-writing team for half a year.
As a BA, I've been working on requirements elicitation and management for a SaaS product built from scratch as a side project by a consulting agency I am currently working for. I also performed competitor analysis, persona profile development and market research for our agency clients in the Cloud and Telco areas.
As a BA, I've been working on requirements elicitation and management for a SaaS product built from scratch as a side project by a consulting agency I am currently working for. I also performed competitor analysis, persona profile development and market research for our agency clients in the Cloud and Telco areas.
Toolset:
- Docusaurus;
- IntelliJ IDEA;
- Confluence;
- JIRA;
- CRM;
- Trello;
- VMware;
- Canva;
- Loom;
- Google docs/sheets;
- Microsoft Office suite.
Gained ability to breathe a second life into old docs. Love turning messy notes into neat and helpful piles of information.
As BA, I created full stack of requirements for a brand new startup, elicited and managed the requirements, cooperated in creation of prototypes and accompanied the development process.
I would appreciate having an experienced mentor, but also I aspire to leading a team or working on my own on a project in the future.
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