Candidates 124
$1000 / mo
≈ $12000 / year net
Customer Support Team Lead
Ukraine · Lviv · 2.5 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · Lviv · 2.5 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Also, I've done some Junior Python tasks, like creating some bots, parsing, automatization, etc.
As customer support I've worked with Asana, Jira, Zendesk.
As lead I also wrote documentation in Confluence and of course team managment, team's KPI, etc
$2000 / mo
≈ $24000 / year net
Customer Support Team Lead
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 2 May
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 2 May
Some of my main duties include:
- Leading and driving a team to meet performance targets and enhance the customer experience;
- Motivating and engaging team members to contribute towards common goals;
- Conducting performance reviews and quality control assessments for individual team members and the entire team;
- Organizing and leading meetings to analyze and present team performance;
- Collecting customer feedback and statistical data to improve UI/UX;
- Working with various software tools such as Confluence, Jira, Trello, Linux, MySQL, PHPMyAdmin, WordPress, Laravel, and other CMS.
Currently, I am seeking a position that offers career advancement and/or higher compensation.
$1400 / mo
≈ $16800 / year net
Technical Support Engineer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 2 May
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 2 May
Main responsibilities:
First point of contact in case of an incident or issue.
• Gathering information about the incident, describing a ticket, and doing
incident triage.
• Incident Management and issue escalation.
• Responding to incidents promptly, following established procedures and actively communicating with stakeholders.
• Working towards minimizing downtime and impact on end-users.
• Timely escalating incident to the next level of support (L3) when it needs in-depth technical knowledge for resolution. Gathering and providing necessary
incident details before escalation.
• Proactive application and infrastructure monitoring.
• Logs analyzing.
• Setting up alerts for further tracking and monitoring.
• Maintaining comprehensive documentation for configurations, troubleshooting steps, and support procedures.
• Setting up support procedures.
• Creating internal tutorials.
• UAT and smoke testing.
• Solving support tickets according to the SLA
• Writing simple SQL queries during the investigation process.
• Working with PHP-based application in Azure Cloud Environment.
• Working with Linux CLI, SFTP, SHH.
• Contributing to knowledge base articles for common issues and resolutions.
•Working closely with development and support team
• QA/Customer support in the Web design company
• Managing support tickets
• Upselling web design and development services, SEO services, web speed performance
• Updating external client knowledge base and internal documentation
• Installation, modification, and repairing WordPress themes
• Tracking computer system issues through resolution, within agreed time
limits
• Testing the custom projects based on our themes on different platforms
• Maintaining the daily performance of Shopify Apps
• Maintaining the daily performance of WordPress Themes and plugins
• Submitting, test tasks for fixes
• Product documentation writing
• Beta/Alpha/Regression testing of Web applications
• Cooperation with developers and other units
• Customer support representative in the outsourcing/offshoring industry
• Dealing with prioritization of reported incidents. Reporting and escalating internal and external incidents
• Informing the clients about any issues which impact the site/products performance
• Managing support tickets
• Working with Zendesk
• Working with Jira
$500 / mo
≈ $6000 / year net
аккаунт менеджер
Ukraine · Lviv · 2 years of experience · Pre-Intermediate ·Published 2 May
Ukraine · Lviv · 2 years of experience · Pre-Intermediate ·Published 2 May
Обов'язки:
- Прийом звернень клієнтів по телефону, емейл, лайф-чаті.
- Післяпродажне обслуговування.
- Заохочення клієнтів до повторної покупки.
- Підготовка бази даних потенційних клієнтів.
- Надання консультації по продукту клієнтам і партнерам.
- Реєстрація даних клієнтів в CRM системі.
- Оформлення договорів.
- Оформлення актів виконаних робіт, рахунків.
Робота з програмами: Jira, BPM online, Bitrix24, Google spreadsheets, MSOffice
Оператор контактного центру Oriflame
- Прийом вхідних дзвінків та подальше надання інформації консультантам Oriflame по продуктам і діючим акціям компанії.
- Обробка вхідних email.
- Складання інструкції для стажерів з переліком особливості роботи певних внутрішніх інструментів компанії.
- Оновлення актуальних данних в google-документах для роботи операторів КЦ.
- Супровід стажерів при практиці дзвінків.
Робота з програмами: закрита CRM компанії, Google spreadsheets, MSOutlook
$1000 / mo
≈ $12000 / year net
Support Engineer
Ukraine · Lviv · 1.5 years of experience · Upper-Intermediate ·Published 30 April
Ukraine · Lviv · 1.5 years of experience · Upper-Intermediate ·Published 30 April
$2000 / mo
≈ $24000 / year net
L2 Technical Support Engineer
Ukraine · Lviv · 3 years of experience · Upper-Intermediate ·Published 29 April · In passive search
Ukraine · Lviv · 3 years of experience · Upper-Intermediate ·Published 29 April · In passive search
• Supported Azure Cloud infrastructure (ApiServicePlan, AZ Active Directory, Storage Accounts, and others);
• Reviewed existing solutions and determined improvements ( high availability, high-performing, backup solutions, security, etc. );
• Infrastructure management using Terraform and CloudFormation;
• Reduced costs and optimized infrastructure through FinOps practices;
• Linux and Database administration (MySQL, PostgreSQL, AWS RDS);
• Implemented CI/CD deployment using AWS CodePipeline, Azure DevOps, and Jenkins;
• Provide support for ECS (AWS Docker orchestration service) and Kubernetes infrastructure;
• Web-server configuration (Nginx, Apache);
• Proactively monitor various IT systems, and implement the migration to AWS Cloudwatch, and DataDog;
• Manual and Web-application testing (Postman);
• Jira administration (Jira Admin, plugins, workflow, customer portals, dashboards);
$1300 / mo
≈ $15600 / year net
Support Agent / Team Leader
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 29 April
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 29 April
I provided top-notch support to clients, partners, and even my own team. I kept the system running like a well-oiled machine and was the first to jump in when there were internal glitches. This involved collaborating with other departments and ensuring everyone, including clients and partners, stayed informed.
$800 / mo
≈ $9600 / year net
Account developer
Ukraine · Lviv · 1 year of experience · Upper-Intermediate ·Published 29 April
Ukraine · Lviv · 1 year of experience · Upper-Intermediate ·Published 29 April
As for my professional achievements, I still have a long way to go, I keep studying and looking for vacancies.
I believe that changing the profession and developing is already half the battle
$1200 / mo
≈ $14400 / year net
Technical Support Engineer
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 29 April
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 29 April
• Technical Support: investigation of issues, raising tickets in Jira and resolving
• Small development fixes (Python, SQL, HTML), improving internal products, creating webpages for internal use
• Constant work in Linux including changing rights, grep searching and creating files, ssh connection, processes monitoring, etc.
• Contacting with customers, Data providers, developers, detecting problem in logs during investigations
What I did on my job at Quod Financial (fintech):
• Customer support: investigation of customers issues and resolving of them on the Linux backend.
• Monitoring of the system using Geneos.
• Testing of company's products, creating tickets in Jira.
• Configuration and testing of plugins and sites backend, writing scripts using bash/Golang, etc.
• Investigations of issues in logs/FIX logs, databases
• Work with market data providers (FOREX/Equities)
• Creating technical documentation on Confluence
What I did previously in Apptimized (Packaging):
• Application Packaging & Distribution in Windows 7/10 Desktop Operating Systems.
• Packaging and personalization technologies, including InstallShield, MSI, ThinApp.
Application Virtualization (App-V),
• Working with scripting (VBScript, Powershell, Batch),
• Customer support.
• Testing of internal products.
Also, it's important to see the possibility of growth, so that I can learn and implement new knowledge in this job.
$2500 / mo
≈ $30000 / year net
Technical Support Engineer/Customer Support Team Lead
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 29 April · In passive search
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 29 April · In passive search
- Collaborating with a team to find the best solution in a particular case
- Creating demo stands and presenting them to customers
- Analysis of computer networks for reasons of call quality
- Working with JIRA as a customer portal
Closed more than 1000 tickets from customers during the year with an average customer rating of 4.8
Data analytics - technical support engineer
Closed more than 500 tickets including critical cases involving upper management