Candidates 64
$1300 / mo
≈ $15600 / year net
Data Entry / Data Analytics Specialist
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published yesterday
In my role as a Data Entry Specialist, I diligently input and manage large volumes of data with precision and accuracy. I am proficient in various data entry software and tools, ensuring the integrity and completeness of information. I am adept at identifying errors and inconsistencies, employing my keen attention to detail to maintain data quality. My efficiency and commitment to maintaining organized records contribute to the seamless flow of information within the organization.
As a Data Analysis Specialist, I leverage my analytical skills to interpret complex datasets and extract valuable insights. I have a strong command of statistical methods and data analysis techniques, allowing me to identify patterns, trends, and correlations within data. My expertise in data visualization aids in communicating insights effectively to stakeholders, facilitating informed decision-making processes.
In my role as a Processing Manager, I oversee and optimize workflow processes to enhance efficiency and productivity. I collaborate closely with cross-functional teams to identify bottlenecks and implement solutions, leading to improved processing times and reduced errors. Additionally, I mentor and train team members, fostering a cohesive and high-performing work environment.
I have a proven track record in organizational proficiency and effectively managing workloads to meet deadlines, making me an excellent fit for roles in data analytics and data entry. My dedication, coupled with a rapid grasp of new concepts and meticulous attention to detail, equips me to excel in these areas. Additionally, my empathetic nature ensures a work approach centered around user needs, a valuable trait for a processing manager.
In my new work position, I anticipate a challenging and dynamic environment where my skills and expertise will be valued. I look forward to contributing my strong organizational skills and efficient workload management abilities to meet and exceed deadlines consistently. I expect to further enhance my proficiency in the specific tasks related to the role, leveraging my quick learning abilities to grasp new concepts swiftly. Additionally, I hope to utilize my keen attention to detail to ensure accuracy and quality in my work. Furthermore, I anticipate fostering a user-centric focus, leveraging my empathetic nature to understand and address the needs of stakeholders and customers effectively. Overall, I am excited about the opportunity to make meaningful contributions, collaborate with my colleagues, and grow both professionally and personally in the new position.
$4500 / mo
≈ $54000 / year net
Technical Support Enginner, Linux System Administrator, TeamLead
Ukraine · 10 years of experience · Upper-Intermediate ·Published 25 April · In passive search
Ukraine · 10 years of experience · Upper-Intermediate ·Published 25 April · In passive search
February 2023-Present
Managing and leading an international team of technical support engineers(L1/L2/L3) who provide technical assistance and customer support for the OnApp product.
Systems Engineer at Dapplica
March 2022-Marc
Deploying, and maintaining blockchain nodes and supporting infrastructure such as: monitoring and analytics tools.
Identifying problems quickly, Analysis of Logs
Anticipating resource requirements,Scaling and Optimizations as needed
Technical Product Owner at Virtuozzo
September 2021-January 2022
Working in an Agile environment, with the Scrum Master and other project management to ensure stakeholder satisfaction
Writing technical requirements and defining support requirements and processes to ensure work is delivered on schedule
Writing definition of ready user stories and maintain groomed backlog for stakeholders’ priorities and incorporate architectural changes recommended by engineering into user stories
L3 Technical Support Engineer at OnApp(acquired by Virtuozzo)
June 2013 – August 2021
Providing 3rd line technical support, deployment, diagnosing, and solving issues for remote distributed production infrastructures running OnApp cloud management platform.
Writing Scripts to automate processes and simplify tasks.
Collaborating with Developers/QA, Writing, verifying, and improving documentation.
Freelance WebMaster
2009 – 2015
Worked in web based Projects using Wordpress, Joomla, HTML, CSS, JavaScript etc. Template Customization depending on the clients' website requirements.
Websites deployment using open source toolset (PHP, MySQL, Apache, Linux and others (i.e LAMP).
System Administrator at Ericpol(acquired by Ericsson)
September 2012 – May 2013
Monitoring and updating Tickets (issues) through Incident management system based on ITIL.
Diagnosing and resolving problems associated with Linux operating systems and components.
Configuration, administration and troubleshooting Linux servers and Desktops, Installing and configuring hardware, software and Ethernet equipment.
System Administrator at Ukrainian Catholic University
January 2008. – September 2012
Responsibilities:
Configuring, installation, and troubleshooting servers and desktop computers, peripherals.
$800 / mo
≈ $9600 / year net
Customer Relations Manager
Ukraine · 5 years of experience · Advanced/Fluent ·Published 24 April
Ukraine · 5 years of experience · Advanced/Fluent ·Published 24 April
Successfully expanded the team from 6 agents to 26, demonstrating leadership and talent acquisition skills.
2. KPI Implementation:
Developed and implemented new Key Performance Indicators (KPIs) tailored to meet evolving business requirements, resulting in improved performance metrics and alignment with organizational goals.
3. Departmental Leadership:
Orchestrated the operations of the Feedback department, overseeing fundamental processes and ensuring smooth functioning to deliver superior service to clients.
4. Employee Development:
Recognized and promoted two team members to senior positions in acknowledgement of their outstanding contributions and dedication to excellence under my leadership.
5. Innovative Learning Model:
Collaborated as a member of a project team to design and launch a groundbreaking learning model for new hires, enhancing onboarding efficiency and accelerating skill development.
If daytime shifts are offered, I am only available for part-time positions. This flexibility allows me to fully commit to roles that accommodate my schedule requirements.
$3000 / mo
≈ $36000 / year net
Head of VIP and Contact Center
Ukraine · 5 years of experience · Advanced/Fluent ·Published 23 April · In passive search
Ukraine · 5 years of experience · Advanced/Fluent ·Published 23 April · In passive search
I am proficient in analyzing and communicating a big picture view of customer engagement programs
and generating value laden outcomes within stipulated budget and resources.
In addition, I have worked in international markets and secured key clients across gambling, ecommerce,
and crypto industries.
My competencies further include managing crossfuntictional teams, fostering strategic partnerships, leveraging analytics and competitive insights to ensure market leadership and directing quality assurance.
• Integrated VIP, Sales, and Support functions: Integrated VIP management, sales, and customer support
functions to serving high-value players.
• VIP player acquisition: Developed and executed acquisition strategies to attract new VIP players and
expand the VIP customer base.
• Revenue growth: Led cross-functional teams to develop and implement targeted sales strategies, resulting
in a significant increase in revenue from VIP customers.
• Sales team performance: Improved sales team performance metrics to improve Retention, CLV and
decrease CAC.
• Support team efficiency: Streamlined support processes and implemented training programs to enhance
the efficiency of the support team, resulting in higher customer satisfaction levels.
• Continuous improvement: Implemented a culture of continuous improvement, regularly reviewing and
optimizing strategies, processes, and systems to adapt to changing market dynamics and customer needs.
$750 / mo
≈ $9000 / year net
Customer or Technical Support
Ukraine · Lviv · 6 years of experience · Upper-Intermediate ·Published 23 April
Ukraine · Lviv · 6 years of experience · Upper-Intermediate ·Published 23 April
Internet Provider Dianet, Zaporizhzhia
February 2018 – August 2020 (2 years 6 months)
Provided technical support for all company’s users via online chat, email and inbound and outbound phone calls. Troubleshooted wide range of routers, hubs, modems, software and internet connectivity. Communicated with on onsite workers. Worked with CRM and billing systems.
Tier-2 Technical Support
The Inspectorate for Training And Certification of Seafarers, Lviv
August 2020 – October 2023 (3 years)
Frequently dealt with users who required technical support with mobile app. Provided guidance for sailors regarding a diploma application or its obtaining and with certification in general. Worked with wide database of diplomas, certifacates and documents. Filed bug reports for developers team.
$800 / mo
≈ $9600 / year net
Customer/Technical Support
Ukraine · 8 years of experience · Pre-Intermediate ·Published 22 April
Ukraine · 8 years of experience · Pre-Intermediate ·Published 22 April
$2500 / mo
≈ $30000 / year net
customer success
Ukraine · Lviv · 5 years of experience · Advanced/Fluent ·Published 22 April
Ukraine · Lviv · 5 years of experience · Advanced/Fluent ·Published 22 April
After that, I joined a YC company YouTeam, as a Customer Success manager, had a few strong account growing cases, actively worked on the customer success journey, and re-writing the onboarding experience. In 2 years I was promoted to the Head of Customer Success and focused on the team's performance and a clear metrics board. Constantly working on moving from the supportive to proactive success department direction.
September 2024, promoted to the Head of the Delivery (working both with Partners and Customers).
Among the main responsibilities:
- Cultivating strong, lasting client relationships to ensure their satisfaction and success
- Supporting customers through a seamless and positive onboarding experience
- Proactively conducting regular customer health checks to optimize their journey with us
- Identifying growth opportunities and executing upselling strategies to strengthen accounts
- Effectively communicating and translating customer feedback to drive improvements across departments
- Serving as a dedicated advocate for our customers in internal communications, reshaping process enhancements.
- Facilitating the team members' performance in strategic sessions to ensure effective decision-making and progress
- Creating a comprehensive department metrics board to monitor and analyze performance data, fostering continuous improvement
- Cultivating strong collaborative partnerships with other departments to prioritize customer interests and ensure seamless interactions
- Devising strategies and processes that prioritize customer satisfaction and advocacy throughout every stage of the customer lifecycle.
- Spotted the buying and usage patterns for particular customers and worked out the first customer segmentation project in the company, which proved to be right and made the company change the ICP and get a few huge accounts
- Created and implemented the account management playbook which improved customer engagement by 25% in 1 year
- Worked on launching the new service within the current proposal (created as a solution to current operational issues)
- Grew 50% of the newly onboarded accounts as CSM
Curious about developing the product with insights into customer usage.
I can bring the most value to the early-stage companies that need to set up processes, define priorities, and improve customer engagement.
$700 / mo
≈ $8400 / year net
Support
Ukraine · 7 years of experience · Beginner/Elementary ·Published 22 April
Ukraine · 7 years of experience · Beginner/Elementary ·Published 22 April
Швидко освоюю нову інформацію готовий працювати нон-стоп головне щоб робота була цікава та не нудна .
$1800 / mo
≈ $21600 / year net
Partnership Manager/Service Manager/ Account Manager
Ukraine · More than 10 years of experience · Advanced/Fluent ·Published 22 April
Ukraine · More than 10 years of experience · Advanced/Fluent ·Published 22 April
As a Partnership manager, I managed the support processes for the partners from Latam/Europe
Assisted partners with the onboarding process (video calls, emails) and identified potential blockers at work with partners. Created educational content.
I managed around 25 active partner accounts.
Negotiated and tried to foresee opportunities for upselling in existing accounts. Helped the partners with the invoices and platform issues, analyzed their RFPs, and advised them on creating a compelling bid. Gathered feedback from the partners and shared it with the internal team. I was trying to find potential process gaps and help draft solutions.
Aug 2020- Oct 2023- Vigo Industries/Operations Manager
At the beginning I was hired as a shipping manager and my main goal was to create a strong shipping team and make sure all the shipping process runs smoothly.
Later I got promoted to operations position and was in charge of daily shipping operations process. I managed our order management system daily to ensure all orders are shipped to customers seamlessly. Was communicating with the customers, carriers, warehouses to resolve current issues and tried to prevent any issues in the future. Managed daily operations reporting.
From 2014 till 2020 I've been working at PLS Logistics Services as a Team Lead/Account manager
I created guidelines and coached new members of our team. Communicated with the customers to understand their needs, was looking for solutions and adjusted team's performance accordingly. Made short presentations and trainings to the new partners. Prepared weekly and monthly reports for US management.
I have over ten years experience working with the partners and the customers , and I would love to bring my knowledge and expertise to your team.
I am experienced in building teams and setting up the processes from a scratch.
I also have experience in building and managing small teams.
Now I am looking for a new challenge for me preferably in a small company with clear KPI and minimum bureaucracy.
$1700 / mo
≈ $20400 / year net
Customer Success
Ukraine · Lviv · 6 years of experience · Upper-Intermediate ·Published 20 April
Ukraine · Lviv · 6 years of experience · Upper-Intermediate ·Published 20 April
My tasks included a set of steps:
Handling all inbound communications, providing customers with necessary instructions, troubleshooting issues, and reporting those to different teams. Work on preparing Standards and Guidelines for client support best practices. Build a customer success plan and onboarding new team members.
Updating the website with necessary information for the best understanding of our product.
Additionally, took part in the testing and marketing: reproducing issues, creating blog posts, and polls, and responding to comments, and private messages on Facebook/Twitter/Google Play.
I find it easy to build successful relationships with customers from the moment they contact support until they become loyal customers (and after).
At the same time, I am eager to learn fast to fit any strategy and task.
Professional development and growth opportunities (the company fully/partially covers the сost of conferences, seminars, courses; English lessons, corporate library, and events