Candidates 121
$1000 / mo
≈ $12000 / year net
Customer Support Manager
Ukraine · Lviv · 3 years of experience · Upper-Intermediate ·Published 27 April
Ukraine · Lviv · 3 years of experience · Upper-Intermediate ·Published 27 April
Intake department (USA) - a half of year
Waitress (USA) - a half of year
Merchandiser - January 2019 - November 2020
Also, lived in the USA a half of year, worked there, improve my level of English.
$1000 / mo
≈ $12000 / year net
Project Coordinator/Customer Support Specialist
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 26 April · In passive search
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published 26 April · In passive search
- Working with CRM system.
- Recruiting and onboarding ESL teachers (conducting screening sessions, and trial lessons to check if a teacher is a fit for the company or not; preparing all the necessary material for the teacher to start working).
- Planning and coordinating projects.
- Providing timely support to students, teachers, HRs of the companies-stakeholders.
- Lead Generation.
- Working with internal LMS, Trello, and Canva.
User Management Specialist at Nestle Business Services (NBS Lviv) Sep 2020 - Nov 2023:
- Solution of ticket requests in the ticketing system Service Now.
- Working with SAP, D1IM, Active Directory, MS Exchange server.
- Activities transfers from/to the markets, and knowledge transfers for newcomers and other teams.
- Management of the Standard Routine, Process Flow documentation, creation of learning materials for newcomers.
- Working with multinational teams using both English and Spanish for communication.
English Tutor Dec 2018 - Dec 2021 (Self-Employed):
- Teaching English as a second language.
- Working with children.
- Progress monitoring and assessment.
- Lesson planning.
English Tutor at Skyeng Sep 2019 - Aug 2020:
- Teaching English as a second language to adults.
- Creating learning materials.
- Using internal LMS.
$1300 / mo
≈ $15600 / year net
Data Entry / Data Analytics Specialist
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published 26 April
Ukraine · Lviv · 5 years of experience · Upper-Intermediate ·Published 26 April
In my role as a Data Entry Specialist, I diligently input and manage large volumes of data with precision and accuracy. I am proficient in various data entry software and tools, ensuring the integrity and completeness of information. I am adept at identifying errors and inconsistencies, employing my keen attention to detail to maintain data quality. My efficiency and commitment to maintaining organized records contribute to the seamless flow of information within the organization.
As a Data Analysis Specialist, I leverage my analytical skills to interpret complex datasets and extract valuable insights. I have a strong command of statistical methods and data analysis techniques, allowing me to identify patterns, trends, and correlations within data. My expertise in data visualization aids in communicating insights effectively to stakeholders, facilitating informed decision-making processes.
In my role as a Processing Manager, I oversee and optimize workflow processes to enhance efficiency and productivity. I collaborate closely with cross-functional teams to identify bottlenecks and implement solutions, leading to improved processing times and reduced errors. Additionally, I mentor and train team members, fostering a cohesive and high-performing work environment.
I have a proven track record in organizational proficiency and effectively managing workloads to meet deadlines, making me an excellent fit for roles in data analytics and data entry. My dedication, coupled with a rapid grasp of new concepts and meticulous attention to detail, equips me to excel in these areas. Additionally, my empathetic nature ensures a work approach centered around user needs, a valuable trait for a processing manager.
In my new work position, I anticipate a challenging and dynamic environment where my skills and expertise will be valued. I look forward to contributing my strong organizational skills and efficient workload management abilities to meet and exceed deadlines consistently. I expect to further enhance my proficiency in the specific tasks related to the role, leveraging my quick learning abilities to grasp new concepts swiftly. Additionally, I hope to utilize my keen attention to detail to ensure accuracy and quality in my work. Furthermore, I anticipate fostering a user-centric focus, leveraging my empathetic nature to understand and address the needs of stakeholders and customers effectively. Overall, I am excited about the opportunity to make meaningful contributions, collaborate with my colleagues, and grow both professionally and personally in the new position.
$4500 / mo
≈ $54000 / year net
Technical Support Enginner, Linux System Administrator, TeamLead
Ukraine · 10 years of experience · Upper-Intermediate ·Published 25 April · In passive search
Ukraine · 10 years of experience · Upper-Intermediate ·Published 25 April · In passive search
February 2023-Present
Managing and leading an international team of technical support engineers(L1/L2/L3) who provide technical assistance and customer support for the OnApp product.
Technical Solutions Engineer at Sisense
Jul 2022 - Feb 2023
Investigating critical issues that impact customer's business;
Working with Linux shell, RestAPI, Web applications troubleshooting, identifying process improvements, debugging, comprehending technical documents;
Systems Engineer at Dapplica
March 2022-March 2023
Deploying, and maintaining blockchain nodes and supporting infrastructure such as: monitoring and analytics tools.
Technical Product Owner at Virtuozzo
September 2021-January 2022
Working in an Agile environment, with the Scrum Master and other project management to ensure stakeholder satisfaction
Writing technical requirements and defining support requirements and processes to ensure work is delivered on schedule
Writing definition of ready user stories and maintain groomed backlog for stakeholders’ priorities and incorporate architectural changes recommended by engineering into user stories
L3 Technical Support Engineer at OnApp(acquired by Virtuozzo)
June 2013 – August 2021
Providing 3rd line technical support, deployment, diagnosing, and solving issues for remote distributed production infrastructures running OnApp cloud management platform.
Writing Scripts to automate processes and simplify tasks.
Collaborating with Developers/QA, Writing, verifying, and improving documentation.
Freelance WebMaster
2009 – 2015
Worked in web based Projects using Wordpress, Joomla, HTML, CSS, JavaScript etc. Template Customization depending on the clients' website requirements.
Websites deployment using open source toolset (PHP, MySQL, Apache, Linux and others (i.e LAMP).
System Administrator at Ericpol(acquired by Ericsson)
September 2012 – May 2013
Monitoring and updating Tickets (issues) through Incident management system based on ITIL.
Diagnosing and resolving problems associated with Linux operating systems and components.
Configuration, administration and troubleshooting Linux servers and Desktops, Installing and configuring hardware, software and Ethernet equipment.
System Administrator at Ukrainian Catholic University
January 2008. – September 2012
Responsibilities:
Configuring, installation, and troubleshooting servers and desktop computers, peripherals.
$1500 / mo
≈ $18000 / year net
Technical Support Engineer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 24 April
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 24 April
$1500 / mo
≈ $18000 / year net
Technical Support Specialist
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 24 April
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 24 April
Gaembla | 06/2023 - 10/2023
Provided exceptional customer service through live chat and tickets. Resolved inquiries, addressed concerns and collaborated with teams to enhance support processes, ensuring a positive customer experience. Developed strong multitasking and communication skills in a dynamic casino environment.
Middle Technical Support Specialist
airSlate | 04/2022-04/2023, Lviv
Providing extensive assistance in product related issues.
Customer Care Engineer
GlobalLogic | 10/2021 - 12/2021, Lviv
Worked on Kaltura project.
Middle Support Agent, Sub-Team Lead
Clario Tech | 06/2020 - 09/2021, Lviv
Providing telephone and online customer support for
50,000+ customer accounts across the world.
Delivering an excellent customer experience, helping
customers choose the right product and/or service for
their requirements
Conducting problem solving and troubleshooting
Providing technical help to colleagues if required
Achieving personal and store KPIs , consistently
exceeding key performance indicators, and individual
and score targets
QA Engineer
Unicorn Systems | 06/2016 - 08/2018, Prague
Writing test cases (test scenarios);
Identifying, recording, documenting bugs;
Tracking bugs;
Re-test of repaired defects;
Tracking the errors in the life cycle;
Functional testing;
Discussion of fixes with developers;
Provided extensive support in resolving product-related issues, demonstrating a deep understanding of technical aspects and enhancing overall customer experience.
$3000 / mo
≈ $36000 / year net
Head of VIP and Contact Center
Ukraine · 5 years of experience · Advanced/Fluent ·Published 23 April · In passive search
Ukraine · 5 years of experience · Advanced/Fluent ·Published 23 April · In passive search
I am proficient in analyzing and communicating a big picture view of customer engagement programs
and generating value laden outcomes within stipulated budget and resources.
In addition, I have worked in international markets and secured key clients across gambling, ecommerce,
and crypto industries.
My competencies further include managing crossfuntictional teams, fostering strategic partnerships, leveraging analytics and competitive insights to ensure market leadership and directing quality assurance.
• Integrated VIP, Sales, and Support functions: Integrated VIP management, sales, and customer support
functions to serving high-value players.
• VIP player acquisition: Developed and executed acquisition strategies to attract new VIP players and
expand the VIP customer base.
• Revenue growth: Led cross-functional teams to develop and implement targeted sales strategies, resulting
in a significant increase in revenue from VIP customers.
• Sales team performance: Improved sales team performance metrics to improve Retention, CLV and
decrease CAC.
• Support team efficiency: Streamlined support processes and implemented training programs to enhance
the efficiency of the support team, resulting in higher customer satisfaction levels.
• Continuous improvement: Implemented a culture of continuous improvement, regularly reviewing and
optimizing strategies, processes, and systems to adapt to changing market dynamics and customer needs.
$1500 / mo
≈ $18000 / year net
Customer Support Manager, Sales Manager,
Ukraine · 4 years of experience · Intermediate ·Published 23 April
Ukraine · 4 years of experience · Intermediate ·Published 23 April
$750 / mo
≈ $9000 / year net
Customer or Technical Support
Ukraine · Lviv · 6 years of experience · Upper-Intermediate ·Published 23 April
Ukraine · Lviv · 6 years of experience · Upper-Intermediate ·Published 23 April
Internet Provider Dianet, Zaporizhzhia
February 2018 – August 2020 (2 years 6 months)
Provided technical support for all company’s users via online chat, email and inbound and outbound phone calls. Troubleshooted wide range of routers, hubs, modems, software and internet connectivity. Communicated with on onsite workers. Worked with CRM and billing systems.
Tier-2 Technical Support
The Inspectorate for Training And Certification of Seafarers, Lviv
August 2020 – October 2023 (3 years)
Frequently dealt with users who required technical support with mobile app. Provided guidance for sailors regarding a diploma application or its obtaining and with certification in general. Worked with wide database of diplomas, certifacates and documents. Filed bug reports for developers team.
$800 / mo
≈ $9600 / year net
Customer/Technical Support
Ukraine · 8 years of experience · Pre-Intermediate ·Published 22 April
Ukraine · 8 years of experience · Pre-Intermediate ·Published 22 April