Candidates 116
$1000 / mo
≈ $12000 / year net
Support Engineer
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
Ukraine · 3 years of experience · Advanced/Fluent ·Published today
Business Applications Support Specialist: Backoffice & 3rd party systems support, email/rule automation (Outlook, Front), online business tools management (Exchange, NetSuite, Qlik), online security tools monitoring (365 Defender); US & Canadian markets
Customer Support Rep: service desk 24/7, tickets and chats (Salesforce), knowledge base entry (Confluence, Jira); European & US markets
Junior GameDev - internship: Unity-based educational game concept proposal, asset design, animation scripting.
CEFR - Advanced C1
Chinese - HSK III
$800 / mo
≈ $9600 / year net
Customer support
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published today · In passive search
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Customer support
• Provide technical support via Live Chat to customers around the world;
• Working with DNS system, DNS configurations;
• Managing email services and troubleshoot the most common issues with their features;
• Troubleshoot issues and resolve problems related to server performance, troubleshoot errors on the websites point to the server;
• Troubleshoot and resolve issues related to the MySQL and PHP configurations;
• Working closely with the CMS such as WordPress;
• Supporting and managing cPanel services.
CPARK
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Affiliate manager
CPARK is affiliate CPA network, specializing in such verticals like dating, mobile subscriptions, gambling and sweepstakes.
• Recruiting new publishers
• Managing communication and stimulating relationships with the current publishers
• Monitoring and reporting on competitors' affiliate campaigns and promotion
• Keeping of statistics and reporting activities
• Work with CPI, CPA, CPL model.
• Financial tasks.
• Campaigns setting up
• Monitoring and analysis campaign performance
• Market research and build audience targeting
Ciklum
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Support Engineer
- Analyze and support internal app SeeTree.
- Work with statistic in Google Sheets
- Report bugs in the app
- no phone calls (only chats or tickets)
$1200 / mo
≈ $14400 / year net
Customer support agent
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published yesterday · In passive search
I have an experience with customer care in different areas including logistics, healthcare and gambling.
My spectrum of duties during all this experience:
- replying chats (avg 93% CSR) and emails;
- dealing with conflict situations;
- documents verification;
- payments verification;
- technical issues reporting, resolving and following up;
- fraud detection;
- VIP customer service;
- creating knowledge bases and scripts;
- new staff training;
- quality assurance;
I feel that I can do much more and want to have a progress in a company that appreciates satisfied customers, fair work, ambitious employees and wants to evolve together.
Turning the negative conversations to positive vibes with client leaving more money for the company.
Solving problems of any level of complexity, even if the case hits the national news or it is part of a user strike.
Up to 15 ticket cases for an hour.
Up to 7 chats at the same moment.
CSR 90-96%
Actually I have never considered any of my results as "achievement"- when I have a duty I just do it well.
- The evaluation of results.
- The opportunity to develop in the field.
- Interesting projects.
- Competitive income.
- Good specialists that are connected by common goal.
Won't do sales as main duties
Won't do calls as main duties
The pro-Ukrainian position means a lot to me.
$2500 / mo
≈ $30000 / year net
Technical Support
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Lviv · 4 years of experience · Upper-Intermediate ·Published yesterday
Skills:
• Familiarity with network protocols and TCP/IP
• Experience in the Linux operating system and Bash scripting
• Experience with DNS, domain names, webmail and web hosting services
• Experience with HTML and CSS
• Experience with databases and SQL
• Experience with ticketing systems (Zendesk, Jira)
• Experience with API (JSON and XML)
• Experience with monitoring tools (Grafana, Prometheus)
• Experience with Git
• Experience with Elasticsearch and Kibana
• Experience with VoIP
• Excellent customer service skills and ability to handle customer inquiries and complaints
• Strong verbal and written communication skills
• Detail-oriented and able to document technical issues and solutions
• Experience working on a strict schedule, adhering to the specified working hours
• Possibility of working in the evenings and at night if needed to address technical issues and ensure uninterrupted system operation
I seek a new opportunity to grow my technical skills and advance my career. My ultimate goal is to become a DevOps Engineer, and I am dedicated to continuing my education and training to achieve this. I am excited about a new role's possibilities and am eager to contribute my skills and experience to a new team.
$1300 / mo
≈ $15600 / year net
Technical Support
Ukraine · Lviv · 4 years of experience · Intermediate ·Published yesterday
Ukraine · Lviv · 4 years of experience · Intermediate ·Published yesterday
I work with databases, APIs, system analysis, finding and describing bugs, and testing updates.
Types of applications that I have worked on (web, mobile, integration between systems, database, business intelligence).
$1000 / mo
≈ $12000 / year net
Customer Support Representative with French
Ukraine · Lviv · 6 years of experience · Intermediate ·Published 4 May
Ukraine · Lviv · 6 years of experience · Intermediate ·Published 4 May
-Served two sales markets in parallel, which increased the payment rate by 55% and influenced the overfulfillment of the personal and team plans.
-Increased sales by 83% by the end of the season (from the beginning of the high season) and by 94% in the off-season months (from the end of the season to the last month of work).
-Created a system for distributing tasks between managers of the same market, which allowed agents to save time and process in three times more clients.
-Introduced the use of business French language in correspondence with clients, which improved communication with customers and increased the percentage of satisfied customers by 43%.
$1700 / mo
≈ $20400 / year net
Customer success manager
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 4 May
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 4 May
• Drafting and contracts signing
• Frequent meetings with customers, gathering feedback CSAT/NPS, bridging delivery <-> client in edge case situations, finding opportunities to extend account
• Invoices management
• Growing accounts (proactive sales)
• Managing all the tasks/plans in Trello tool using GTD approach
• Reorganising existing CSM strategies to prevent churning
• Advising of impending work deadlines for both internal and external commitments, e.g. reports, presentations, projects
• Client outreach/closing: lead generation over LinkedIn and AngelList contacting/communication, meeting scheduling and participation up to client closing
• Prioritising inquiries and requests while troubleshooting conflicts; making judgements and recommendations to ensure smooth day-to-day engagements with customers
• Providing “gatekeeper” and “gateway” role, acting as the point of contact among executives, employees, customers and other external partners and ensuring a bridge for smooth communication
• Good grasp of Power BI, Trello, Slack, Hubspot, Notion • Smaller administrative tasks
$2000 / mo
≈ $24000 / year net
Customer Support Team Lead
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 2 May
Ukraine · Lviv · 4 years of experience · Advanced/Fluent ·Published 2 May
Some of my main duties include:
- Leading and driving a team to meet performance targets and enhance the customer experience;
- Motivating and engaging team members to contribute towards common goals;
- Conducting performance reviews and quality control assessments for individual team members and the entire team;
- Organizing and leading meetings to analyze and present team performance;
- Collecting customer feedback and statistical data to improve UI/UX;
- Working with various software tools such as Confluence, Jira, Trello, Linux, MySQL, PHPMyAdmin, WordPress, Laravel, and other CMS.
Currently, I am seeking a position that offers career advancement and/or higher compensation.
$1400 / mo
≈ $16800 / year net
Technical Support Engineer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 2 May
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 2 May
Main responsibilities:
First point of contact in case of an incident or issue.
• Gathering information about the incident, describing a ticket, and doing
incident triage.
• Incident Management and issue escalation.
• Responding to incidents promptly, following established procedures and actively communicating with stakeholders.
• Working towards minimizing downtime and impact on end-users.
• Timely escalating incident to the next level of support (L3) when it needs in-depth technical knowledge for resolution. Gathering and providing necessary
incident details before escalation.
• Proactive application and infrastructure monitoring.
• Logs analyzing.
• Setting up alerts for further tracking and monitoring.
• Maintaining comprehensive documentation for configurations, troubleshooting steps, and support procedures.
• Setting up support procedures.
• Creating internal tutorials.
• UAT and smoke testing.
• Solving support tickets according to the SLA
• Writing simple SQL queries during the investigation process.
• Working with PHP-based application in Azure Cloud Environment.
• Working with Linux CLI, SFTP, SHH.
• Contributing to knowledge base articles for common issues and resolutions.
•Working closely with development and support team
• QA/Customer support in the Web design company
• Managing support tickets
• Upselling web design and development services, SEO services, web speed performance
• Updating external client knowledge base and internal documentation
• Installation, modification, and repairing WordPress themes
• Tracking computer system issues through resolution, within agreed time
limits
• Testing the custom projects based on our themes on different platforms
• Maintaining the daily performance of Shopify Apps
• Maintaining the daily performance of WordPress Themes and plugins
• Submitting, test tasks for fixes
• Product documentation writing
• Beta/Alpha/Regression testing of Web applications
• Cooperation with developers and other units
• Customer support representative in the outsourcing/offshoring industry
• Dealing with prioritization of reported incidents. Reporting and escalating internal and external incidents
• Informing the clients about any issues which impact the site/products performance
• Managing support tickets
• Working with Zendesk
• Working with Jira
$900 / mo
≈ $10800 / year net
Customer Support manager
Ukraine · 5 years of experience · Upper-Intermediate ·Published 2 May
Ukraine · 5 years of experience · Upper-Intermediate ·Published 2 May
Ivan Franko National University of Lviv
2009-2014
Specialist in International Relations and Political Science. translator/interpretor
Experience:
2015-2016 – customer care (tickets ua/tickets ru - outsource)
2016-2021 – marketing specialist, customer care (BMW delarship in Lviv)
2021-till now - marketing specialist (Jaguar Land Rover delarship in Lviv)
Key achievements:
- as a customer care I was the one of the best in team and also conducted training for new employees
- as a marketing specialist I work according to the strict standards of the manufacturer's, also held the presentation of new cars, the opening of the salon in a very short time without the involvement of event agencies. SMM,PR e.t.c.
Hard skills:
- Data analysis
- Microsoft Office
- Photoshop
- Pipedrive
Languages:
Ukrainian – both speaking and writing
russian - both speaking and writing
English – Upper Intermediate B2
Soft skills:
- Time-management
- Negotiation
- Attention to details
- Conflict management
- Analytical thinking
- Motivated
- Problem-solving skills