Candidates 119
$4500 / mo
≈ $54000 / year net
Technical Support Enginner, Linux System Administrator, TeamLead
Ukraine · 10 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · 10 years of experience · Upper-Intermediate ·Published yesterday · In passive search
February 2023-Present
Managing and leading an international team of technical support engineers(L1/L2/L3) who provide technical assistance and customer support for the OnApp product.
Systems Engineer at Dapplica
March 2022-Marc
Deploying, and maintaining blockchain nodes and supporting infrastructure such as: monitoring and analytics tools.
Identifying problems quickly, Analysis of Logs
Anticipating resource requirements,Scaling and Optimizations as needed
Technical Product Owner at Virtuozzo
September 2021-January 2022
Working in an Agile environment, with the Scrum Master and other project management to ensure stakeholder satisfaction
Writing technical requirements and defining support requirements and processes to ensure work is delivered on schedule
Writing definition of ready user stories and maintain groomed backlog for stakeholders’ priorities and incorporate architectural changes recommended by engineering into user stories
L3 Technical Support Engineer at OnApp(acquired by Virtuozzo)
June 2013 – August 2021
Providing 3rd line technical support, deployment, diagnosing, and solving issues for remote distributed production infrastructures running OnApp cloud management platform.
Writing Scripts to automate processes and simplify tasks.
Collaborating with Developers/QA, Writing, verifying, and improving documentation.
Freelance WebMaster
2009 – 2015
Worked in web based Projects using Wordpress, Joomla, HTML, CSS, JavaScript etc. Template Customization depending on the clients' website requirements.
Websites deployment using open source toolset (PHP, MySQL, Apache, Linux and others (i.e LAMP).
System Administrator at Ericpol(acquired by Ericsson)
September 2012 – May 2013
Monitoring and updating Tickets (issues) through Incident management system based on ITIL.
Diagnosing and resolving problems associated with Linux operating systems and components.
Configuration, administration and troubleshooting Linux servers and Desktops, Installing and configuring hardware, software and Ethernet equipment.
System Administrator at Ukrainian Catholic University
January 2008. – September 2012
Responsibilities:
Configuring, installation, and troubleshooting servers and desktop computers, peripherals.
$1400 / mo
≈ $16800 / year net
Technical Support Engineer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published yesterday
Main responsibilities:
First point of contact in case of an incident or issue.
• Gathering information about the incident, describing a ticket, and doing
incident triage.
• Incident Management and issue escalation.
• Responding to incidents promptly, following established procedures and actively communicating with stakeholders.
• Working towards minimizing downtime and impact on end-users.
• Timely escalating incident to the next level of support (L3) when it needs in-depth technical knowledge for resolution. Gathering and providing necessary
incident details before escalation.
• Proactive application and infrastructure monitoring.
• Logs analyzing.
• Setting up alerts for further tracking and monitoring.
• Maintaining comprehensive documentation for configurations, troubleshooting steps, and support procedures.
• Setting up support procedures.
• Creating internal tutorials.
• UAT and smoke testing.
• Solving support tickets according to the SLA
• Writing simple SQL queries during the investigation process.
• Working with PHP-based application in Azure Cloud Environment.
• Working with Linux CLI, SFTP, SHH.
• Contributing to knowledge base articles for common issues and resolutions.
•Working closely with development and support team
• QA/Customer support in the Web design company
• Managing support tickets
• Upselling web design and development services, SEO services, web speed performance
• Updating external client knowledge base and internal documentation
• Installation, modification, and repairing WordPress themes
• Tracking computer system issues through resolution, within agreed time
limits
• Testing the custom projects based on our themes on different platforms
• Maintaining the daily performance of Shopify Apps
• Maintaining the daily performance of WordPress Themes and plugins
• Submitting, test tasks for fixes
• Product documentation writing
• Beta/Alpha/Regression testing of Web applications
• Cooperation with developers and other units
• Customer support representative in the outsourcing/offshoring industry
• Dealing with prioritization of reported incidents. Reporting and escalating internal and external incidents
• Informing the clients about any issues which impact the site/products performance
• Managing support tickets
• Working with Zendesk
• Working with Jira
$1500 / mo
≈ $18000 / year net
Technical Support Engineer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 24 April
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 24 April
$800 / mo
≈ $9600 / year net
Customer Relations Manager
Ukraine · 5 years of experience · Advanced/Fluent ·Published 24 April
Ukraine · 5 years of experience · Advanced/Fluent ·Published 24 April
Successfully expanded the team from 6 agents to 26, demonstrating leadership and talent acquisition skills.
2. KPI Implementation:
Developed and implemented new Key Performance Indicators (KPIs) tailored to meet evolving business requirements, resulting in improved performance metrics and alignment with organizational goals.
3. Departmental Leadership:
Orchestrated the operations of the Feedback department, overseeing fundamental processes and ensuring smooth functioning to deliver superior service to clients.
4. Employee Development:
Recognized and promoted two team members to senior positions in acknowledgement of their outstanding contributions and dedication to excellence under my leadership.
5. Innovative Learning Model:
Collaborated as a member of a project team to design and launch a groundbreaking learning model for new hires, enhancing onboarding efficiency and accelerating skill development.
If daytime shifts are offered, I am only available for part-time positions. This flexibility allows me to fully commit to roles that accommodate my schedule requirements.
$1500 / mo
≈ $18000 / year net
Technical Support Specialist
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 24 April
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 24 April
Gaembla | 06/2023 - 10/2023
Provided exceptional customer service through live chat and tickets. Resolved inquiries, addressed concerns and collaborated with teams to enhance support processes, ensuring a positive customer experience. Developed strong multitasking and communication skills in a dynamic casino environment.
Middle Technical Support Specialist
airSlate | 04/2022-04/2023, Lviv
Providing extensive assistance in product related issues.
Customer Care Engineer
GlobalLogic | 10/2021 - 12/2021, Lviv
Worked on Kaltura project.
Middle Support Agent, Sub-Team Lead
Clario Tech | 06/2020 - 09/2021, Lviv
Providing telephone and online customer support for
50,000+ customer accounts across the world.
Delivering an excellent customer experience, helping
customers choose the right product and/or service for
their requirements
Conducting problem solving and troubleshooting
Providing technical help to colleagues if required
Achieving personal and store KPIs , consistently
exceeding key performance indicators, and individual
and score targets
QA Engineer
Unicorn Systems | 06/2016 - 08/2018, Prague
Writing test cases (test scenarios);
Identifying, recording, documenting bugs;
Tracking bugs;
Re-test of repaired defects;
Tracking the errors in the life cycle;
Functional testing;
Discussion of fixes with developers;
Provided extensive support in resolving product-related issues, demonstrating a deep understanding of technical aspects and enhancing overall customer experience.
$3000 / mo
≈ $36000 / year net
Head of VIP and Contact Center
Ukraine · 5 years of experience · Advanced/Fluent ·Published 23 April · In passive search
Ukraine · 5 years of experience · Advanced/Fluent ·Published 23 April · In passive search
I am proficient in analyzing and communicating a big picture view of customer engagement programs
and generating value laden outcomes within stipulated budget and resources.
In addition, I have worked in international markets and secured key clients across gambling, ecommerce,
and crypto industries.
My competencies further include managing crossfuntictional teams, fostering strategic partnerships, leveraging analytics and competitive insights to ensure market leadership and directing quality assurance.
• Integrated VIP, Sales, and Support functions: Integrated VIP management, sales, and customer support
functions to serving high-value players.
• VIP player acquisition: Developed and executed acquisition strategies to attract new VIP players and
expand the VIP customer base.
• Revenue growth: Led cross-functional teams to develop and implement targeted sales strategies, resulting
in a significant increase in revenue from VIP customers.
• Sales team performance: Improved sales team performance metrics to improve Retention, CLV and
decrease CAC.
• Support team efficiency: Streamlined support processes and implemented training programs to enhance
the efficiency of the support team, resulting in higher customer satisfaction levels.
• Continuous improvement: Implemented a culture of continuous improvement, regularly reviewing and
optimizing strategies, processes, and systems to adapt to changing market dynamics and customer needs.
$1500 / mo
≈ $18000 / year net
Customer Support Manager, Sales Manager,
Ukraine · 4 years of experience · Intermediate ·Published 23 April
Ukraine · 4 years of experience · Intermediate ·Published 23 April
$750 / mo
≈ $9000 / year net
Customer or Technical Support
Ukraine · Lviv · 6 years of experience · Upper-Intermediate ·Published 23 April
Ukraine · Lviv · 6 years of experience · Upper-Intermediate ·Published 23 April
Internet Provider Dianet, Zaporizhzhia
February 2018 – August 2020 (2 years 6 months)
Provided technical support for all company’s users via online chat, email and inbound and outbound phone calls. Troubleshooted wide range of routers, hubs, modems, software and internet connectivity. Communicated with on onsite workers. Worked with CRM and billing systems.
Tier-2 Technical Support
The Inspectorate for Training And Certification of Seafarers, Lviv
August 2020 – October 2023 (3 years)
Frequently dealt with users who required technical support with mobile app. Provided guidance for sailors regarding a diploma application or its obtaining and with certification in general. Worked with wide database of diplomas, certifacates and documents. Filed bug reports for developers team.
$800 / mo
≈ $9600 / year net
Customer/Technical Support
Ukraine · 8 years of experience · Pre-Intermediate ·Published 22 April
Ukraine · 8 years of experience · Pre-Intermediate ·Published 22 April
$1000 / mo
≈ $12000 / year net
Support Engineer
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 22 April
Ukraine · Lviv · 3 years of experience · Advanced/Fluent ·Published 22 April
Business Applications Support Specialist: Backoffice & 3rd party systems support, email/rule automation (Outlook, Front), online business tools management (Exchange, NetSuite, Qlik), online security tools monitoring (365 Defender); US & Canadian markets
Customer Support Rep: service desk 24/7, tickets and chats (Salesforce), knowledge base entry (Confluence, Jira); European & US markets
Junior GameDev - internship: Unity-based educational game concept proposal, asset design, animation scripting.
CEFR - Advanced C1
Chinese - HSK III