Candidates 391
$800 / mo
≈ $9600 / year net
Tech support
Ukraine · Kyiv · 1.5 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Kyiv · 1.5 years of experience · Upper-Intermediate ·Published yesterday
during 9 months of work as a sales operator, will get experience with human psychology, handling objections, as well as identifying needs in real time and conducting the transaction. Stress-resistant, motivated, learn quickly
in working with foreign clients, on a job as a customer support, I learned how to learn the system quickly. Competent decision making in real situation. Familiar with Zoho ticket Crm system
Confident user of Microsoft and Mac
Thank you
$500 / mo
≈ $6000 / year net
Community support manager
Ukraine · Kyiv · 6 months · Intermediate ·Published yesterday
Ukraine · Kyiv · 6 months · Intermediate ·Published yesterday
Досвід роботи в маркетингових дослідженнях в медицині серед лікарів і фармацевтів
Закінчив курси QA manual та Google IT technikal support хочу розвиватись в цій сфері
Не хотів би роботи де не має розвитку і відповідно зп
$1500 / mo
≈ $18000 / year net
Support Engineer
Ukraine · Kyiv · More than 10 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Kyiv · More than 10 years of experience · Upper-Intermediate ·Published yesterday
reproduced issues in different environments. Clearly documented cases with troubleshooting steps, recommendations, and resolutions. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Supported software and hardware, operating systems, and network communications by troubleshooting related issues. Configured and maintained, server(s), workstation(s), mobile devices, SSL certificates, group policies, and others. Provide customer support for Elasticsearch, Kibana, Kubernetes, and AWS. Address concerns and communicate with customers through Drift, Pure Chat, Jira Service Desk, and Zendesk. Contribute to Confluence documentation and bug fixes through GitHub. Worked with Blockchain technologies and re-wrote Terraform scripts to run infrastructure for its environment.
$3000 / mo
≈ $36000 / year net
Head of Customer Experience/Operations Manager
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published yesterday
I have a strong technical background and possess excellent leadership and collaboration skills. In my previous roles, I have achieved exceptional results, such as increasing customer satisfaction and reducing churn rates. Being a data-driven professional, I know a thing or two about making strategic recommendations to ensure that the business achieves its goals
- Successfully built and organized an international remote team, establishing effective communication channels and KPIs to measure success-driving aspects
- Increased CSat, NPS, and retention on every project I've been a part of by creating customer-centric environments
- Initiated and drove efficient cooperation of cross-functional teams by leading common projects
- Contributed to business financial sustainability by reducing the chargeback ratio
$1500 / mo
≈ $18000 / year net
Senior Technical Support / Support Team Lead
Ukraine · Kyiv · 4 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Kyiv · 4 years of experience · Upper-Intermediate ·Published yesterday
$2300 / mo
≈ $27600 / year net
Team Lead
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published 2 May
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published 2 May
Have experience working as a technical lead for t1 support
Good knowledge of scripting using Javascript in Selenium IDE
A lot of experience in networks and their routing, especially everything that is VOIP specific
Looking for a position as a team lead or T2 technical support representative
$900 / mo
≈ $10800 / year net
System Administrator Specialist
Ukraine · Kyiv · 2 years of experience · Intermediate ·Published 2 May
Ukraine · Kyiv · 2 years of experience · Intermediate ·Published 2 May
BIMSPIRIT, KHARKIV
August 2021 - August 2022
TECHNICAL SYSTEM ADMINISTRATOR /
BUDAIR, KYIV
May 2023 - August 2023
SYSTEM ADMINISTRATOR / FC
SHAKHTAR DONETSK, KYIV
August 2023 - present.
$2200 / mo
≈ $26400 / year net
Customer Support Team Lead/General Manager
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published 2 May
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published 2 May
- 10+ years of experience in Customer Support in a product-based IT company
- 7+ years of experience managing teams with up to 70 employees, and processes
- Excellent written and spoken English
- Great communication skills: vast experience in conducting meetings, sharing feedback, and presenting at public events.
- Experience in planning and executing different projects, aimed at workflow optimization.
Employment:
Customer Support Department General Manager
April 2021 - December 2023 (2 years 9 months)
- Executed a project on the creation and launch of a new product-based CS department.
- Managed a CS department, which grew from 26 to 70 employees under my management.
- Planned and executed a project on implementing a new training program for CS reps.
- Timely and qualitative planning of CS department development, budget, and headcount.
- Presented department results on quarterly demo sessions and product webinars.
- Ensured constant product development working in close cooperation with the product team.
Customer Support Team Manager
May 2019 - April 2021 (1 year 11 months)
- Organized and performed successful onboarding for 8 CS Team Leaders.
- Managed 6-10 Team Leaders with teams of 10-15 customer support specialists.
- Conducted monthly department management group meetings.
- Implemented workflow and product improvements through analysis of client's requests.
Customer Support Team Lead - 2 years 9 months
September 2016 - April 2019 (2 years 9 months)
- Managed a team of 10-15 customer support specialists, conducted 1-1 and Performance Review meetings, worked with quality control assessment, KPIs.
- Led a team to the highest quarterly Customer Satisfaction KPI result in the department.
- Developed multiple employees to higher positions, e.g. Technical support, Team Leader.
- Improved cooperation between departments by analyzing workflow and creating procedures and documentation for CS representatives.
Hosting CS Subject Matter Expert
Aug 2015 - Aug 2016 (1 year 1 month)
- Assisted internal clients with technical Web Hosting specific questions.
- Effectively processed up to 40 technical requests a day.
- Acted as the first escalation point for Customer Support representatives
Customer Support Specialist
Aug 2013 - Jul 2015 (2 years)
- Provided effective assistance to customers in chats/tickets. Specification - Web Hosting
- Collaborated with cross-functional teams to ensure effective resolution of customers' requests.
- Planned and executed a project on implementing a new training program for CS representatives.
$3000 / mo
≈ $36000 / year net
Customer Support Team Lead
Austria · 5 years of experience · Advanced/Fluent ·Published 2 May
Austria · 5 years of experience · Advanced/Fluent ·Published 2 May
- Created the relevant CS sub-department from scratch.
- Improved the CS structure and workflow.
- Systematized the communication with the regular and VIP users.
- Raised the chats quality and KPI results.
- Mentored and assisted the agents in resolving some complicated cases.
Customer Support Team Lead (BetBull) - 09.2020 - 08.2022
- Monitored the workload and assigned the shift duties.
- Supervised the Shift Managers.
- Created and conducted the trainings, presentations, announcements.
- Interviewed/onboarded the newcomers.
- Imrpoved the QA and KPI systems, set up the relevant policies.
- Reviewed the agents' chats and provided a detailed feedback.
- Cooperated with the other depts. to ensure the CS interests and needs are met.
- Helped the agents to resolve some complicated cases.
- Improved the bonus abuse/fraud prevention processes.
- Created the chat shortcuts/ticket macros, implemented the chatbot, dealt with Zendesk settings.
- Created/edited the Help Center articles.
- Made sure the agents were informed about the new product features.
- Shared the ideas on improving the product/workflow with the higher management.
- Processed the users' complaints as per the complaints procedure. Took decisions on refunds/compensations.
- Prepared the monthly performance reports.
- Adjusted the agents' schedule, tracked the vacation days/sick leaves balance.
- Replied to App Store/Google Play/Trustpilot reviews.
Customer Support/Risk, Fraud & Payments Agent (BetBull) - 06.2019 - 09.2020
- Processed the live chats and tickets/emails via Zendesk/Intercom/Gmail.
- Created Jira tickets for bugs/B2B requests on bet settlement etc.
- Moderated in-app chat rooms.
- Made internal escalations to the marketing/safer gambling/product teams.
- Processed the withdrawal requests, verified the documents, identified the signs of fraud.
Dedication to the projects and a deep knowledge of the relevant industries allows me to ensure the users’ satisfaction and loyalty, maximizing the products revenue.
$3000 / mo
≈ $36000 / year net
Customer/Technical Support Lead
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published 2 May · In passive search
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published 2 May · In passive search
Able to build, organize, and retain a Support team.
Familiar with all the major CMS.
Basic SQL
13+ years of experience with client management and support.
Literate writing and speaking
From hiring the team, and choosing the right software to training the support engineers.
Wrote the knowledge base, FAQ, scripts, and algorithms.
Built KPI and reporting systems.
Designed and optimized workflows.
Contributed to the product by analyzing and sharing customer feedback.
Kept the team retention at 100% during the last 3 years.
- Please NO night shifts