Candidates 141
$1500 / mo
≈ $18000 / year net
Customer Support Team Lead
Ukraine · 2.5 years of experience · Advanced/Fluent ·Published today
Ukraine · 2.5 years of experience · Advanced/Fluent ·Published today
Sales Manager -> Head of Sales Department -> Head of Customer Service Department -> Customer Support Representative Lead
Main functions, I was involved in:
planning the department strategy
hiring and training new people
scripts implementation
KPI controlling
helping the agents with goals setting and assisting to achieve them
building long-term relationships with partners and customers
contracts
leading project teams
people management
operating work (working with tickets/inquiries)
Main tools I used: Salesforce, Miro, ClickUp, Ringcentral, Slack, Front, Asana, Confluence, Google tools
- Implemented new KPIs, based on the business needs
- Generated a passive income for the company through the relations with partners
- Raised the percentage of the valuable clients from 10% to 30% within the planned period
- Run the Customer Support department along with the basic processes (the new one in the company system)
- Promoted two subordinates to the senior level
$600 / mo
≈ $7200 / year net
Junior QA Engineer
Ukraine · Kyiv · 6 months · Upper-Intermediate ·Published today
Ukraine · Kyiv · 6 months · Upper-Intermediate ·Published today
$1000 / mo
≈ $12000 / year net
IT Support Manager
Ukraine · 5 years of experience · Intermediate ·Published today
Ukraine · 5 years of experience · Intermediate ·Published today
Hello!
I am looking for a interesting job for improve my skills and study new things. I received training at Step School Academy and further deepened my knowledge through a practical marathon. Currently, I work as a Support Manager and Web Scraper. I have extensive experience in outsourcing.
$400 / mo
≈ $4800 / year net
QA Engineer
Ukraine · Kyiv · 6 months · Upper-Intermediate ·Published today
Ukraine · Kyiv · 6 months · Upper-Intermediate ·Published today
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$1500 / mo
≈ $18000 / year net
Customer Support Representative
Ukraine · 1 year of experience · Advanced/Fluent ·Published today
Ukraine · 1 year of experience · Advanced/Fluent ·Published today
Experience:
- Offering assistance to website users in need of customer support;
- Quickly addressing customer inquiries;
- Managing customer complaints by offering suitable solutions and alternatives within time limits;
- Maintaining records of customer interactions, transactions, comments, and complaints;
- Engaging with customers via different communication channels such as chat and emails;
- Undertaking any additional tasks delegated by company managers.
- Satisfactory salary linked to UAH/USD rate;
- Flexible schedule;
- Pleasant atmosphere and team;
- Medical insurance;
- Corporate trainings and workshops;
- New experience.
$550 / mo
≈ $6600 / year net
Software technical support consultant
Ukraine · Kyiv · 6 months · Intermediate ·Published today
Ukraine · Kyiv · 6 months · Intermediate ·Published today
Linkos Group
06.2023 р. – 10.2023
M.E.Doc
СОТА
ЦСК "Україна"
QATestLab`s course of QA (04.2022- 05.2022)
EPAM`s course of Software Functional Testing
01/2022- 04/2022
Data (internet) researcher (OSINT)
01.2021-11.2021
NDA, Kyiv (IT)
$1000 / mo
≈ $12000 / year net
Sysadmin/Technical Support Engineer
Ukraine · 2 years of experience · Upper-Intermediate ·Published today
Ukraine · 2 years of experience · Upper-Intermediate ·Published today
long ago started career as "any key specialist" at university (systems administration support, including server and workstations upgrades, backups and disaster recovery management, user accounts setup and administration);
have experience working at startup in ML / AI / Computer Vision field (implementing and supporting build pipelines, deployments and client side upgrades, misc hardware/software maintenance)
NOC(Monitoring) (taking part in rotating shifts to supply monitoring to services, investigating logs and escalating incidents)
DutyOps
InfraOps
$3000 / mo
≈ $36000 / year net
Technical Project Manager
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published yesterday
Business profile: a multinational corporation working in the field of communication and network technologies
Position: Technical Project Manager
General responsibilities and accomplishments:
• Boost business development through Nokia equipment and software solutions configuration and deployment.
• Expertly participate in high/low level design, routing and solutions, including creation, modernization and SWAP of IP networks for mobile operators (MBH, MPLS, B2B, BNG, SeGW, PKI).
• Key member for implementation of Manager Networks Systems (MNS, SAM, NSP, NFM-P), including SDN based solutions.
• Optimize efficiencies while ensuring quality of provided services in operator's networks.
• Team leader who researches new products and technologies; conduct pre-sales consultations, negotiations, analyzes of customer requirements, and complete all associated documentation.
• Maximize operations through troubleshooting, identify solutions aided by Nokia Technical Assistance Center (TAC).
• Participated in the successful company-wide migration to the Nokia routers platform.
• Built an effective personnel management system.
• All goals set by top management have been achieved.
Alcatel-Lucent, Ukraine, Armenia, Russia (November 2008 – January 2018)
Business profile: French-American global telecommunications equipment company
Position: Technical Project Manager (December 2014 - January 2018)
General responsibilities and accomplishments:
• Key member who participated in customer's IP networks creation, modernization and SWAP.
• Expertly maintained network hardware and software components.
• Successfully designed a detailed implementation plans, step by step deployment documentation and comprehensive tests, upgrade, SWAP, modernization plans.
• Participated in the successful company-wide migration to the Alcatel-Lucent routers platform.
Position: Roll-out Manager (December 2010 - December 2014)
ESU, Ukraine, Kyiv (December 2006 - November 2008)
Business profile: system integrator and provider of complex technological solutions
Position: Quality Manager (September 2008 - November 2008)
Position: Head of installation group (December 2007 - September 2008)
Position: BTS/MW Engineer (December 2006 - December 2007)
RECOMMENDATIONS
Available upon request
My strengths:
Escalate business development through superior network architecture, network engineering and excellent customer services which increase productivity and revenue growth, consistently exceed goals and objectives.
Self-motivated Alcatel-Lucent and Nokia certified professional, skillfully design, install, configure, maintain, and support IP networks.
Organized and self-motivated leader who researches new products and technologies.
Exhibit diagnostic and collaborative problem-solving skills, proficient in translating individual needs into customized and cost-effective business solutions.
Communicate technical and complex information easily and concisely, easily adapt in fast-paced ever-changing technical environment, intermediate English and native Ukrainian and Russian.
Experienced in communicating with development team and translating non-technical to technical (and vice versa) requirements and discussions.
$300 / mo
≈ $3600 / year net
Support, Project Manager
Ukraine · Kyiv · 1 year of experience · Intermediate ·Published 4 May
Ukraine · Kyiv · 1 year of experience · Intermediate ·Published 4 May
$3500 / mo
≈ $42000 / year net
Manager of Customer Support/Success / Head of Customer Support / Operations Manager
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published 4 May · In passive search
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published 4 May · In passive search
- New Experience in the same sphere or a different one
- Career growth
- Stable schedule (optional)