Candidates 106
$1000 / mo
≈ $12000 / year net
IT Support Manager
Ukraine · 5 years of experience · Intermediate ·Published today
Ukraine · 5 years of experience · Intermediate ·Published today
Hello!
I am looking for a interesting job for improve my skills and study new things. I received training at Step School Academy and further deepened my knowledge through a practical marathon. Currently, I work as a Support Manager and Web Scraper. I have extensive experience in outsourcing.
$3000 / mo
≈ $36000 / year net
Technical Project Manager
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published yesterday
Business profile: a multinational corporation working in the field of communication and network technologies
Position: Technical Project Manager
General responsibilities and accomplishments:
• Boost business development through Nokia equipment and software solutions configuration and deployment.
• Expertly participate in high/low level design, routing and solutions, including creation, modernization and SWAP of IP networks for mobile operators (MBH, MPLS, B2B, BNG, SeGW, PKI).
• Key member for implementation of Manager Networks Systems (MNS, SAM, NSP, NFM-P), including SDN based solutions.
• Optimize efficiencies while ensuring quality of provided services in operator's networks.
• Team leader who researches new products and technologies; conduct pre-sales consultations, negotiations, analyzes of customer requirements, and complete all associated documentation.
• Maximize operations through troubleshooting, identify solutions aided by Nokia Technical Assistance Center (TAC).
• Participated in the successful company-wide migration to the Nokia routers platform.
• Built an effective personnel management system.
• All goals set by top management have been achieved.
Alcatel-Lucent, Ukraine, Armenia, Russia (November 2008 – January 2018)
Business profile: French-American global telecommunications equipment company
Position: Technical Project Manager (December 2014 - January 2018)
General responsibilities and accomplishments:
• Key member who participated in customer's IP networks creation, modernization and SWAP.
• Expertly maintained network hardware and software components.
• Successfully designed a detailed implementation plans, step by step deployment documentation and comprehensive tests, upgrade, SWAP, modernization plans.
• Participated in the successful company-wide migration to the Alcatel-Lucent routers platform.
Position: Roll-out Manager (December 2010 - December 2014)
ESU, Ukraine, Kyiv (December 2006 - November 2008)
Business profile: system integrator and provider of complex technological solutions
Position: Quality Manager (September 2008 - November 2008)
Position: Head of installation group (December 2007 - September 2008)
Position: BTS/MW Engineer (December 2006 - December 2007)
RECOMMENDATIONS
Available upon request
My strengths:
Escalate business development through superior network architecture, network engineering and excellent customer services which increase productivity and revenue growth, consistently exceed goals and objectives.
Self-motivated Alcatel-Lucent and Nokia certified professional, skillfully design, install, configure, maintain, and support IP networks.
Organized and self-motivated leader who researches new products and technologies.
Exhibit diagnostic and collaborative problem-solving skills, proficient in translating individual needs into customized and cost-effective business solutions.
Communicate technical and complex information easily and concisely, easily adapt in fast-paced ever-changing technical environment, intermediate English and native Ukrainian and Russian.
Experienced in communicating with development team and translating non-technical to technical (and vice versa) requirements and discussions.
$3500 / mo
≈ $42000 / year net
Manager of Customer Support/Success / Head of Customer Support / Operations Manager
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published 4 May · In passive search
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published 4 May · In passive search
- New Experience in the same sphere or a different one
- Career growth
- Stable schedule (optional)
$2600 / mo
≈ $31200 / year net
Customer Support / Team Lead / Head
Ukraine · 6 years of experience · Advanced/Fluent ·Published 3 May · In passive search
Ukraine · 6 years of experience · Advanced/Fluent ·Published 3 May · In passive search
- Successfully hiring, onboarding and training new CSRs, developing and implementing cost-effective training plan using LMS.
- Implement individual and team's KPIs, achieving 90% CSAT by getting back to customers who rated the service poorly with immediate solution.
- Reduced SLA for FRT by implementing user tier prioritization and gradually lowering the FRT every quarter after hitting targets.
- Ensuring all new releases/procedures are reflected in internal/external knowledge bases.
- Handling refund processing and chargebacks through Adyen/PayPal.
- Continuously collecting feedback from the support stuff to suggest feature improvement to Product team.
- Managing various managerial tasks for efficient operation such as creating schedule, salary reviews, weekly meeting and full Zendesk administration.
- Certified Knowledge manager
$1500 / mo
≈ $18000 / year net
Support
Ukraine · Kyiv · 5 years of experience · Beginner/Elementary ·Published 2 May · In passive search
Ukraine · Kyiv · 5 years of experience · Beginner/Elementary ·Published 2 May · In passive search
$800 / mo
≈ $9600 / year net
Customer Support
Ukraine · 5 years of experience · Upper-Intermediate ·Published 2 May
Ukraine · 5 years of experience · Upper-Intermediate ·Published 2 May
$1500 / mo
≈ $18000 / year net
L2 support specialist
Ukraine · 8 years of experience · Upper-Intermediate ·Published 2 May · In passive search
Ukraine · 8 years of experience · Upper-Intermediate ·Published 2 May · In passive search
October 2017 — till present time
Main responsibilities:
- Managing 2 company departments(support and settings)
- Communication with VIP clients regarding: terms and conditions, settings and integration via API, etc
- Quality control of the technical support department.
- Making of educational videos and instructions, and updating of the knowledge base.
Account manager at RBKmoney
March 2017 — April 2017
- Consulting clients by phone, skype and via email.
- Selling additional products to customers.
- Establishing and developing strong long-term partnerships based on the consideration of mutual interests in business.
- Participation in updating of the knowledge base.
Have experience using: Jira, Zendesk, Zoho desk, Creatio, Postman, different CRMs.
Basic knowledge of SQL.
$2100 / mo
≈ $25200 / year net
NOC/Technical Support Engineer
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published 2 May
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published 2 May
• Глибоке розуміння продуктів та сервісів компанії, а також уміння ефективно спілкуватися та спілкуватися з різними клієнтами(B2B, B2C).
• Вміння працювати в команді та швидко адаптуватися до змін у робочих процесах та технологіях.
• Відмінні комунікативні та міжособистісні навички, включаючи вміння слухати та ефективно вирішувати конфлікти.
• Вміння документувати процеси та проводити аналіз даних для оптимізації робочих процесів.
• Прагнення до професійного розвитку та вдосконалення своїх навичок та знань у галузі технічної підтримки.
• Реєстрація та участь у вирішенні інцидентів, що виникають при роботі ІТ- систем та обладнання.
• Введення та дотримання SLA згідно стандартів компанії.
• Здійснення технічної підтримки по внутрішнім та зовнішнім продуктам компанії.
• Цілодобовий моніторинг систем, архітектури та доступності сервісів.
• Швидке знаходження причин проблем і шляхів їх вирішення.
$2000 / mo
≈ $24000 / year net
L2/L3 Technical Support
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published 1 May
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published 1 May
A fluent English speaker (C1-C2) with several years of experience providing technical support for my companies' products to international clients. Some of the projects I have worked on in the past: a professional high-performance trading platform; a mobile game with millions of daily players. My typical day-to-day activities were:
- Acting as the main POC (point of contact) for all production customers regarding the product, including bugs, product functionality, and requests for changes;
- Responding to inquiries incoming via various channels (email, phone, forum, chat etc.);
- Owning, troubleshooting and solving customer technical issues. Identifying cases that require escalation;
- Identifying bugs and common incidents, finding ways to reproduce, working closely with the development team, reporting incidents and creating tasks in a task tracker (Jira);
- Monitoring product releases, handling issues (critical bugs, mass issues) after releases;
- Proactively using customer feedback to let the product and development team know what features users want to see. Helping prioritize tasks for future releases, serving as a bridge between product development and customers;
- Optimizing internal workflow: identifying typical repetitive tasks, finding ways to simplify them. Replacing outdated procedures.
Skills and qualities:
- Some knowledge of capital and derivatives markets (stocks, futures);
- Analytical thinking with the ability to solve problems and develop solutions;
- Very fast learner eager to delve into new technologies and all aspects of a job;
- Ready to be useful right off the bat, with little time to adjust.
- Friendly team member;
- Pre-intermediate Spanish and French (enough to read and understand a user request, and provide a basic response);
- Currently I'm working on improving my Linux/Unix competence.
To put my experience to good use and help a company increase the value of its products. To work long-term in a project that challenges me technically and requires gaining new tech skills.
Currently, I'm looking for a position of a L2-L3 Technical Support
$1200 / mo
≈ $14400 / year net
Senior support Manager
France · 4 years of experience · Intermediate ·Published 1 May
France · 4 years of experience · Intermediate ·Published 1 May
have experience in the field of gambling, concierge service employee and personal assistant.
Customer service, customer support, Comunication skills, English, Ability to multi-task, ability to learn quickly, Ability to work in a team, Microsoft Office, CRM, JIRA, Team work, Team leading, respobility, troubleshooting.