Candidates 541
$800 / mo
≈ $9600 / year net
Tech support
Ukraine · Kyiv · 1.5 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Kyiv · 1.5 years of experience · Upper-Intermediate ·Published yesterday
during 9 months of work as a sales operator, will get experience with human psychology, handling objections, as well as identifying needs in real time and conducting the transaction. Stress-resistant, motivated, learn quickly
in working with foreign clients, on a job as a customer support, I learned how to learn the system quickly. Competent decision making in real situation. Familiar with Zoho ticket Crm system
Confident user of Microsoft and Mac
Thank you
$900 / mo
≈ $10800 / year net
Payment manager
Ukraine · 2.5 years of experience · Intermediate ·Published yesterday
Ukraine · 2.5 years of experience · Intermediate ·Published yesterday
goolglobal:
Working as a payment manager, my main responsibilities included solving problems with customer deposits, processing and confirming payments. I actively communicated with payment systems and the support department, focusing on prompt problem resolution. I monitored payments to detect fraud and controlled the balances of payment systems.
CryptoTeam:
While working at CryptoTeam, I held the position of QA retrodrop/airdrop in the field of crypto projects. My main responsibility was to test transactions in crypto projects, including smart contracts and other components of the blockchain platform. I also performed token movements between ecosystems.
INFUSEmedia Ukraine:
I worked at this company as a data verification specialist. My work included collecting and analyzing information, entering data, and verifying its accuracy using various sources of information.
Seadora LLC:
As a customer service manager/logistician, my responsibilities included customer service, solving their problems and complaints, and maintaining customer relationships. I was also responsible for service quality control and dispute resolution, as well as for creating delivery routes and tracking.
Nova Poshta LLC and Post Finance LLC:
At these companies, I specialized in money transfer operations, cashiering, and customer service. My work included processing consignment notes, reporting, cash withdrawals, and settlements.
I want to grow as payment manager and also considering the position of a antifraud manager and customer support manager.
Making an Impact: I want to contribute meaningfully to the company's projects and development.
Stability and Career Growth: I aim for a stable job in a financially secure company with long-term career prospects.
Fair Pay: I expect fair compensation for my work.
Work Ethic and Culture: I value a workplace with strong ethics, transparency, and respect among colleagues.
$1500 / mo
≈ $18000 / year net
Support Engineer
Ukraine · Kyiv · More than 10 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Kyiv · More than 10 years of experience · Upper-Intermediate ·Published yesterday
reproduced issues in different environments. Clearly documented cases with troubleshooting steps, recommendations, and resolutions. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Supported software and hardware, operating systems, and network communications by troubleshooting related issues. Configured and maintained, server(s), workstation(s), mobile devices, SSL certificates, group policies, and others. Provide customer support for Elasticsearch, Kibana, Kubernetes, and AWS. Address concerns and communicate with customers through Drift, Pure Chat, Jira Service Desk, and Zendesk. Contribute to Confluence documentation and bug fixes through GitHub. Worked with Blockchain technologies and re-wrote Terraform scripts to run infrastructure for its environment.
$3000 / mo
≈ $36000 / year net
Head of Customer Experience/Operations Manager
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · 5 years of experience · Advanced/Fluent ·Published yesterday
I have a strong technical background and possess excellent leadership and collaboration skills. In my previous roles, I have achieved exceptional results, such as increasing customer satisfaction and reducing churn rates. Being a data-driven professional, I know a thing or two about making strategic recommendations to ensure that the business achieves its goals
- Successfully built and organized an international remote team, establishing effective communication channels and KPIs to measure success-driving aspects
- Increased CSat, NPS, and retention on every project I've been a part of by creating customer-centric environments
- Initiated and drove efficient cooperation of cross-functional teams by leading common projects
- Contributed to business financial sustainability by reducing the chargeback ratio
$1500 / mo
≈ $18000 / year net
Senior Technical Support / Support Team Lead
Ukraine · Kyiv · 4 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Kyiv · 4 years of experience · Upper-Intermediate ·Published yesterday
$2600 / mo
≈ $31200 / year net
Customer Support / Team Lead / Head
Ukraine · 6 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Ukraine · 6 years of experience · Advanced/Fluent ·Published yesterday · In passive search
- Successfully hiring, onboarding and training new CSRs, developing and implementing cost-effective training plan using LMS.
- Implement individual and team's KPIs, achieving 90% CSAT by getting back to customers who rated the service poorly with immediate solution.
- Reduced SLA for FRT by implementing user tier prioritization and gradually lowering the FRT every quarter after hitting targets.
- Ensuring all new releases/procedures are reflected in internal/external knowledge bases.
- Handling refund processing and chargebacks through Adyen/PayPal.
- Continuously collecting feedback from the support stuff to suggest feature improvement to Product team.
- Managing various managerial tasks for efficient operation such as creating schedule, salary reviews, weekly meeting and full Zendesk administration.
- Certified Knowledge manager
$2300 / mo
≈ $27600 / year net
Team Lead
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published 2 May
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published 2 May
Have experience working as a technical lead for t1 support
Good knowledge of scripting using Javascript in Selenium IDE
A lot of experience in networks and their routing, especially everything that is VOIP specific
Looking for a position as a team lead or T2 technical support representative
$1500 / mo
≈ $18000 / year net
Support
Ukraine · Kyiv · 5 years of experience · Beginner/Elementary ·Published 2 May · In passive search
Ukraine · Kyiv · 5 years of experience · Beginner/Elementary ·Published 2 May · In passive search
$900 / mo
≈ $10800 / year net
System Administrator Specialist
Ukraine · Kyiv · 2 years of experience · Intermediate ·Published 2 May
Ukraine · Kyiv · 2 years of experience · Intermediate ·Published 2 May
BIMSPIRIT, KHARKIV
August 2021 - August 2022
TECHNICAL SYSTEM ADMINISTRATOR /
BUDAIR, KYIV
May 2023 - August 2023
SYSTEM ADMINISTRATOR / FC
SHAKHTAR DONETSK, KYIV
August 2023 - present.
$2200 / mo
≈ $26400 / year net
Customer Support Team Lead/General Manager
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published 2 May
Ukraine · Kyiv · More than 10 years of experience · Advanced/Fluent ·Published 2 May
- 10+ years of experience in Customer Support in a product-based IT company
- 7+ years of experience managing teams with up to 70 employees, and processes
- Excellent written and spoken English
- Great communication skills: vast experience in conducting meetings, sharing feedback, and presenting at public events.
- Experience in planning and executing different projects, aimed at workflow optimization.
Employment:
Customer Support Department General Manager
April 2021 - December 2023 (2 years 9 months)
- Executed a project on the creation and launch of a new product-based CS department.
- Managed a CS department, which grew from 26 to 70 employees under my management.
- Planned and executed a project on implementing a new training program for CS reps.
- Timely and qualitative planning of CS department development, budget, and headcount.
- Presented department results on quarterly demo sessions and product webinars.
- Ensured constant product development working in close cooperation with the product team.
Customer Support Team Manager
May 2019 - April 2021 (1 year 11 months)
- Organized and performed successful onboarding for 8 CS Team Leaders.
- Managed 6-10 Team Leaders with teams of 10-15 customer support specialists.
- Conducted monthly department management group meetings.
- Implemented workflow and product improvements through analysis of client's requests.
Customer Support Team Lead - 2 years 9 months
September 2016 - April 2019 (2 years 9 months)
- Managed a team of 10-15 customer support specialists, conducted 1-1 and Performance Review meetings, worked with quality control assessment, KPIs.
- Led a team to the highest quarterly Customer Satisfaction KPI result in the department.
- Developed multiple employees to higher positions, e.g. Technical support, Team Leader.
- Improved cooperation between departments by analyzing workflow and creating procedures and documentation for CS representatives.
Hosting CS Subject Matter Expert
Aug 2015 - Aug 2016 (1 year 1 month)
- Assisted internal clients with technical Web Hosting specific questions.
- Effectively processed up to 40 technical requests a day.
- Acted as the first escalation point for Customer Support representatives
Customer Support Specialist
Aug 2013 - Jul 2015 (2 years)
- Provided effective assistance to customers in chats/tickets. Specification - Web Hosting
- Collaborated with cross-functional teams to ensure effective resolution of customers' requests.
- Planned and executed a project on implementing a new training program for CS representatives.