Candidates 400
$800 / mo
≈ $9600 / year net
Customer Support
Ukraine · Kyiv · 1 year of experience · Intermediate ·Published today
Ukraine · Kyiv · 1 year of experience · Intermediate ·Published today
$1700 / mo
≈ $20400 / year net
partnership manager, account manager, team lead, customer support
Ukraine · Kyiv · 9 years of experience · Advanced/Fluent ·Published today
Ukraine · Kyiv · 9 years of experience · Advanced/Fluent ·Published today
Over 6 years experience as customer support agent
3 years of experience as customer support team lead
1.5 years of experience as an account manager/partnership manager
Skills:
• Lead generation
• Confident presenter and negotiator
• Requirements engineering and analysis
• Team mentoring and supervision
• CRMs: Zendesk, Hubspot; Tools: Slack, Asana, MS Office, Jira
Languages:
Ukrainian native
English fluent
French intermediate
Lead a team of 13 customer support agents
Worked on building customer support processes from scratch on 3 projects.
Created flows of communication with clients to improve CSat an NPS scores
$900 / mo
≈ $10800 / year net
QA Engineer/Technical support
Ukraine · Kyiv · 1.5 years of experience · Upper-Intermediate ·Published today
Ukraine · Kyiv · 1.5 years of experience · Upper-Intermediate ·Published today
$1300 / mo
≈ $15600 / year net
Technical Support Engineer / L2 Support
Ukraine · Kyiv · 3 years of experience · Intermediate ·Published today · In passive search
Ukraine · Kyiv · 3 years of experience · Intermediate ·Published today · In passive search
- Second level of partner support, direction CMS
- Solving or escalating a partner's problem
- Jira/Confluence technology stack
- Kibana logs analysis
- Pentaho reporting
- Monitoring the operation of the Grafana system
- Working with SQL databases
Risk Manager. 01.2022-04.2022
- log analysis
- Technical support (L1-L2 level) of users in the ticket system (Jira: SD), e-mail, messengers, etc.
- Search and elimination of platform issues
- Coordination of payment requests for clients
- Analysis of journals, identification of non-standard patterns and discrepancies
- Identification and verification of customers, communication with the support service
- Monitoring of statistical indicators
- Processing a large amount of information in CRM systems
Communication manager. 08.2020-01.2022
- Creation of a support department
- Writing scripts for chat
- Recruitment and training of new employees
- Management of customer support and maintenance
- Processing of large amounts of information in CRM-systems
- Experience in work with web applications, CMS
- Manage and monitor systems to drive troubleshooting
Great experience working with people
Team management experience
I easily find a common language with people, I can explain complex things in simple words
I have skills in administration, recruitment
Quick understanding and learning abilities
Intermediate English (reading/writing)
Ability to work under pressure
$2300 / mo
≈ $27600 / year net
Customer Support Team Lead/Operations Manager
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today · In passive search
I started working as a Customer Support Manager in September 2017. For 5 years, I was a CSM, Senior CSM, Quality Assurance Manager, and CS Team Leader.
For now, I am managing the international CS Team (Chinese-speaking) in a crypto mining company. We aim to provide efficient tech (mining-related) support to our customers in China.
During these 5 years, I have worked for Ed-Tech, Gambling and Mining projects. My responsibilities included:
1. Communication with customers from China (in Chinese), USA and Europe & handling complex requests;
2. Building and maintaining strong, long-lasting relationships, working on customers’ loyalty.
3. Adaptation, onboarding and mentoring new-comers, off-boarding process for CS team and supply agents;
4. Quality evaluation and assessments, 1*1 meetings for the CS team aimed at improving the quality of the service;
5. Develop schedules, a motivation system within the team, including a personal development plan (moving from Junior grade to Middle, etc);
6. Setting & tracking main KPIs/OKRs;
7. Creating communication flow between departments to ease and speed up problem resolution and updates exchange;
8. Creating documentation, like CS instructions and notes, product descriptions;
9. Identifying bottlenecks and complex areas in processes, cooperating with teams to find the best solution;
10. Cooperating with the Product Team, took part in hypothesis testing.
In August 2022, I completed a Brand Management course, and am actively implementing the knowledge gained there into the work, for example in terms of communication strategy & tone of voice. Besides that, now I understand how branding works and how important it is, starting from the identification of company’s values to interaction with different TAs at each level of brand development.
I am ready and able to learn fast as well as share my ideas and experience.
Created a full employee life-cycle for supply agents, which included hiring, onboarding, adaptation, development, and off-boarding.
Made significant improvements to an existing quality assessment system that could efficiently evaluate the performance of each member of the team and the team as a whole.
Set up relevant OKRs that corresponded to the current stage of project development, thus giving the team an understanding of what to focus on to get the maximum profit.
Connected CS Team and Business Team so that the company's tone of voice could truly represent the company's values and policies.
Would like to join a company with transparent & ecological internal policies and growth opportunities where I can both apply and improve my experience and skills.
$1000 / mo
≈ $12000 / year net
Tech Support/Manual QA Engineer
Ukraine · Kyiv · 4 years of experience · Intermediate ·Published yesterday
Ukraine · Kyiv · 4 years of experience · Intermediate ·Published yesterday
Responsibilities:
• Reviewed and approved trainees before submitting them to customer service
• Was in charge of technical onboarding for the newcomers
• Developing detailed work instructions for L1 Engineers to follow and complete requests, process events and resolve incidents
• Provided regular feedback for newcomers regarding their progress and areas to improve
• Was in charge of the Technical Support Team achieving high customer satisfaction and success measured through specific KPIs
• Defining goals and providing direction to faster growth and productivity of the team
• Monitoring team performance and reporting on metrics
• Reviewed technical support-related processes and documentation for continuous improvement
Technical Support Engineer Tier 2 at Binotel
Responsibilities:
• Talking clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Managing and prioritizing workload in accordance with the various response SLAs
• Ticket resolution on issues that are beyond the Tier 1 ability to resolve
• Installing, configuring, diagnosing and repairing VoIP software and hardware
• Follow up with clients to make sure their systems are functioning properly after troubleshooting
• Consultation on working with the company's public API (REST/WebSocket)
• Documenting technical knowledge in the form of notes and manuals
• Successfully managed a team of up to 18 assigned support engineers (repeatedly the best team leader of the month)
• Changed the training program based on common mistakes and analysis of the team's work.
• Solved 95% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.
• Won “Employee of the Month” by presenting complex technical information to non-technical users in a simple and accessible way while interacting with the product.
$800 / mo
≈ $9600 / year net
Customer Support Representative.
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · Kyiv · 3 years of experience · Upper-Intermediate ·Published yesterday · In passive search
The last role was Customer Support Representative. I worked in a relatively small product IT company from 10/2021 to 11/2022
So, my tasks were:
- Communication with customers via email tickets (ZenDesk);
- Handling customers' billing issues and complaints, contacting payment processors directly (SolidGate, MaxPay);
- Identification and adjustment of technical issues and inquiries;
- Handling customers' feedback on social media and app stores.
I want to continue working in customer related fields; however, I'm always open to something new.
$1350 / mo
≈ $16200 / year net
Customer Support
Ukraine · Kyiv · 2 years of experience · Upper-Intermediate ·Published yesterday
Ukraine · Kyiv · 2 years of experience · Upper-Intermediate ·Published yesterday
Стабільний високий показник KPI - не нижче 98.5.
Шукаю цікаві проєкти, а також можливість кар'єрного зростання.
2 роки досвіду.
Providing full customer support for all inquiries (chat, calls, email) in English (B2 level), collaborating with other departments, creating/resolving tickets, providing promotional information.
Consistently high KPI score of at least 98.5.
I am looking for interesting projects and career opportunities.
I was engaged in the development of scripts, analyzed possible variations in the development of a conversation, modulated the increase in calls (peak) for the current number of operators.
Improved the distribution of email processing by operators (Guest, Redirects, Standard).
— cold or warm calling
— lead generation
Not interested in Sales position, so no to:
— Sales Associate
— Sales Development Representative
— Sales Manager
$1000 / mo
≈ $12000 / year net
Sales & Support
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kyiv · 3 years of experience · Advanced/Fluent ·Published yesterday
Private Enterprise
10/2022 - Present
Calling and messaging clients about the information about services, responding to asked questions, serving 5-10 customers per day, explaining every option from the list of services, advertisement, maintaining statistics, register clients for consultation
Content Manager/
Social Media Administrator Private Enterprise
10/2021 - Present
Social Media posting,SMM Management,contact with co-workers to hand out tasks,DM responding, developing of new marketing ideas, advertisement,processing of cooperation proposals, maintaining reports and statistics on subscriber activity
LANGUAGES
1.Ukrainian - Native or Bilingual proficiency 2.English - Full professional proficiency 3.Russian - Native or Bilingual proficiency 4.Spanish - Elementary proficiency
$2000 / mo
≈ $24000 / year net
Account manager
Ukraine · Kyiv · 7 years of experience · Intermediate ·Published yesterday
Ukraine · Kyiv · 7 years of experience · Intermediate ·Published yesterday
My main responsibilities were:
- identification of client’s needs;
- customer support at all stages of cooperation;
- setting and monitoring the implementation of tasks by other departments;
- selection and sale the best option for package of services for a client, upsales and upgrades;
- managing clients in CRM and tracking tasks in Trello;
- preparation of the request and control of drawing up the contract and invoice;
- monitoring the effectiveness of services provided.
I would like to develop my communication and technical skills in interesting projects, where I can grow as a Team lead.
x2 regular customers
I would like to organize and to control the processes that help the clients to get the good results and be satisfied of the services.