Candidates 9
$700 / mo
≈ $8400 / year net
Customer/Technical Support
Ukraine · 4 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · 4 years of experience · Advanced/Fluent ·Published yesterday
I also worked as the personal assistant to my team leader and my responsibilities included organizing meetings, scheduling online events, taking calls for the team lead and planning their meeting schedule for each day.
I was part of weekly review meetings providing feedbacks on sales and customer satisfaction in general.
$1800 / mo
≈ $21600 / year net
Technical customer support -Technical customer support - Management - Technical Support Analyst.
Ukraine · Kharkiv · 8 years of experience · Advanced/Fluent ·Published 1 May
Ukraine · Kharkiv · 8 years of experience · Advanced/Fluent ·Published 1 May
API Nation. Kharkov (Technical customer support) from 11.2020 to 08.2021.
Atlas.tec. Kharkov. (Technical customer support) - from 03.2020 to 08.2020.
Technical Support Representative
Partida, Kharkov (Technical customer support) - from 10.10.2019 to 21.02.2020.
Technical Support Manager
Teamwork Retail, Kharkov (product development and support) - from 09.2015 to 09.2019.
Technical Support Representative
Grant Bank, Kharkov (Banking services) - from 09.2011 to 09.2015.
Economist, senior economist.
Management of product installation, support and support team, customer staff training.
Product Support and Testing +100 integrations (applications), connecting with and solving Tier 1, Tier 2, Tier 3 technical support issues and bugs.
Documentation creating and maintaining, managing and providing trainings, demo meetings for Technical Support Team, and User education.
Operational support of products, meetings with clients and Development team,
Project management of product installation and support,
Crypto Database system, tickets management
$2900 / mo
≈ $34800 / year net
Integrator
Ukraine · Kharkiv · 6 years of experience · Advanced/Fluent ·Published 9 April · In passive search
Ukraine · Kharkiv · 6 years of experience · Advanced/Fluent ·Published 9 April · In passive search
Know my way around *nix systems, JavaScript.
As of today, I have plenty of experience with FX, Equities and financial markets, as well as deploying applications from scratch
Deployed and set up the back-end of an application to a remote server without much prior experience doing anything like that
I might consider relocation
Will not consider odd working hours.
$1600 / mo
≈ $19200 / year net
Support Engineer/System Administrator
Ukraine · Kharkiv · 3 years of experience · Advanced/Fluent ·Published 9 April · In passive search
Ukraine · Kharkiv · 3 years of experience · Advanced/Fluent ·Published 9 April · In passive search
A team player who's always open to
discussion and communication.
Stack of technologies I worked with:
Linux (CentOS, Ubuntu server), Windows server, IIS/Nginx/Apache, Jira, Microsoft Teams/Slack/Trello, OTRS/ZenDesk/Intercom, ISPs, Nagios/Zabbix/Site 24x7/Uptime robot, Glassfish, Redis, RTP/SMPP/VoIP, Wireshark, PostgrSQL/MySQL/Microsoft SQL/MongoDB/Oracle Database, WordPress/Wix, API/HTTP/JSON, IPMI, VPN (IPSec), OData, Networking/OSI model/OSPF/TCP/IP, DNS/DHCP, System Administration, Cloud Computing (Azure), Hyper-V/Virtual Box, Jenkins, Mikrotik, Active Directory/Azure Active Directory, Firewalls, Encryption, Powershell, Microsoft Azure, JavaScript, Node.js, Ansible, Kubernetes, Elastic Stack (ELK), Grafana, Git (GitLab/Azure DevOps), Confluence, Google Workspace, Office 365, Microsoft Dynamics CRM, Dynatrace, RabbitMQ
$1500 / mo
≈ $18000 / year net
IT specialist
Ukraine · Kharkiv · 2.5 years of experience · Advanced/Fluent · 🪖 DFU combatant ·Published 6 April
Ukraine · Kharkiv · 2.5 years of experience · Advanced/Fluent · 🪖 DFU combatant ·Published 6 April
Subject matter expert - cPanel web-hosting, email.
L2 Technical Support - cPanel web-hosting, email.
Linux Administrator - HA, Email, Web-hosting, Docker, Kubernetes, Monitoring.
DevOps - HA, Email, Web-hosting, Docker, Kubernetes, Monitoring, Automation.
Підтримував та дороблював систему anti-spam фільтрації та її супутніх вузлів (HA, Docker, Kubernetes, тощо)
Створив чат-бот для CS (Customer support) відділу за своєю ініціативою для Shift leader'ів команди Hosting задля покращення роботи з системою спілкування з клієнтами (Tickets) та аналізу її.
Якщо цього нема, далі вже не має сенсу розмовляти.
$600 / mo
≈ $7200 / year net
Customer Service/Technical support
Kenya · 2 years of experience · Advanced/Fluent ·Published 31 March
Kenya · 2 years of experience · Advanced/Fluent ·Published 31 March
-I have collaborated with other departments such as product development or marketing, to communicate customer feedback and suggest improvements.
- I have been involved in tasks such as responding to customer inquires, complaints and feedback via phone, email, chat or social media.
- The technologies I have used include communication tools like emails, phone system and chat platforms. Help desk software such as Zendesk to track and manage customer tickets.
-I have used collaboration tools such as slack or Microsoft teams to communicate with other team members and departments.
-I have experience with Customer Ration Management software such as sales force or HubSpot to manage customer interaction and data
-I have experience with data entry and bookkeeping
Reduced response time which helped to improve the overall customer experience
Increases customer retention
Contributed to team goals
Successfully resolved a difficult situation
Received a positive feedback
Accountability
Collaboration
Reliability
Professionalism
Productivity
$600 / mo
≈ $7200 / year net
Project Manager
Ukraine · No experience · Advanced/Fluent ·Published 29 March
Ukraine · No experience · Advanced/Fluent ·Published 29 March
From 2022 to 2023 - Project Manager in Charitable Foundation, where I was responsible for:
- Organizing of volunteer work
- Communicating with stakeholders
- Implementing new processes in work
- Searching for human, funding and cargo resources.
From 2023 due to now - Grantwriter, with the responsibilities of:
- Creating unique projects
- Developing partnerships
- Writing documentation
- Comunicating with stakeholders
- Team-forming and work organisation
- Implementing the project and making reports.
Teamlead of social project funded by UNDP Ukraine.
$2000 / mo
≈ $24000 / year net
Customer/Tech Support
Ukraine · Kharkiv · 2 years of experience · Advanced/Fluent ·Published 27 March
Ukraine · Kharkiv · 2 years of experience · Advanced/Fluent ·Published 27 March
Besides that, I have extensive experience in logistics from being a Freight Broker to a Load Planner and have a good understanding of how to create long-term relationships with clients and make sure they last.
I’m also very interested in technologies and software development.
Please check out my portfolio website and my GitHub account where you can find my projects with a detailed description and the technologies used to built them.
* Building new projects and updating my portfolio.
* Management, sales, logistics and marketing experience.
$1000 / mo
≈ $12000 / year net
Customer Support Specialist
Ukraine · Kharkiv · 5 years of experience · Advanced/Fluent ·Published 26 March
Ukraine · Kharkiv · 5 years of experience · Advanced/Fluent ·Published 26 March
Ability to work in different teams and different projects
Understanding the relationship and cooperation of various project departments.
Years of experience in cooperation and correspondence with various companies such as Sectigo, Cloudflare, and D&B.
A clear and strict attitude to administrative and organizational matters and compliance with various types of confidentiality.
Multitasking and quickly switching between different resources and adapting to changes without issues.
Making critical decisions calmly and in a fast manner.
Understanding the structure of the Internet, domains, DNS, different types of hostings, SSL certificates, and their interaction with each other.
Complete work with SSL certificates from the beginning of creating a request to installation on various types of servers.
English Level C1.
Working with servers, panels, and CMS such as cPanel, WordPress, IIS, WHM, MMC, Tomcat, and VPS.
Good communication skills, the ability to understand the essence of a question or an issue and quickly find a solution.
I expect precise feedback and communication with superiors if necessary.
I want always to have an opportunity to grow, develop new skills, and improve the current ones.
I also expect a fair wage, paid vacation, and sick leave.