Candidates 8
$1800 / mo
≈ $21600 / year net
Technical customer support -Technical customer support - Management - Technical Support Analyst.
Ukraine · Kharkiv · 8 years of experience · Advanced/Fluent ·Published 1 May
Ukraine · Kharkiv · 8 years of experience · Advanced/Fluent ·Published 1 May
API Nation. Kharkov (Technical customer support) from 11.2020 to 08.2021.
Atlas.tec. Kharkov. (Technical customer support) - from 03.2020 to 08.2020.
Technical Support Representative
Partida, Kharkov (Technical customer support) - from 10.10.2019 to 21.02.2020.
Technical Support Manager
Teamwork Retail, Kharkov (product development and support) - from 09.2015 to 09.2019.
Technical Support Representative
Grant Bank, Kharkov (Banking services) - from 09.2011 to 09.2015.
Economist, senior economist.
Management of product installation, support and support team, customer staff training.
Product Support and Testing +100 integrations (applications), connecting with and solving Tier 1, Tier 2, Tier 3 technical support issues and bugs.
Documentation creating and maintaining, managing and providing trainings, demo meetings for Technical Support Team, and User education.
Operational support of products, meetings with clients and Development team,
Project management of product installation and support,
Crypto Database system, tickets management
$950 / mo
≈ $11400 / year net
Customer Support
Ukraine · 5 years of experience · Upper-Intermediate ·Published 26 April · In passive search
Ukraine · 5 years of experience · Upper-Intermediate ·Published 26 April · In passive search
ASO/brand reputation
Managing apps in Google/Apple stores
Customer relations
Risk management
Dispute resolution
PayPal/ Adyen disputes handling
Self-organised and hardworking person.
$2000 / mo
≈ $24000 / year net
Operations Manager/Customer experience manager
Ukraine · More than 10 years of experience · Upper-Intermediate ·Published 18 April
Ukraine · More than 10 years of experience · Upper-Intermediate ·Published 18 April
In the past two years, I transitioned my extensive hotel background into a remote role as a Team Leader at a Property Management System (PMS) platform for short-term rentals. Within a short period, I progressed from a customer support role to leading the quality analyst department. I am adept at quickly learning new tasks and am passionate about organizing workflows and structuring processes to facilitate smooth and successful team cooperation, resulting in the satisfaction of numerous customers.
$1200 / mo
≈ $14400 / year net
Support Agent, Community Manager, Account Manager
Ukraine · Kharkiv · 8 years of experience · Upper-Intermediate ·Published 11 April
Ukraine · Kharkiv · 8 years of experience · Upper-Intermediate ·Published 11 April
providing technical support to computer games customers,
maintaining pages in social networks and forums,
creating and editing different texts for the gaming community,
handling tickets in Kayako/Zendesk and other support systems,
creating JIRA bug reports,
communicate with devs teams.
- Account Manager
Providing technical support for the top depositors of the company's products,
Participation in the development of an automated work system,
Participation in the creation of a training system for Account Managers,
Conducting trainings and internships for account managers.
- Account Management Team Lead/Player Support Team Lead
Account Management team work organization,
Building and optimizing a Support player`s system,
Development of a user-friendly knowledge base,
Development of an automated support service system,
Conducting interviews with candidates,
Creating a training program for new employees.
Co-owner and co-founder of a Wine Bar in Kharkiv.
This is a place where we promote the wine culture consumption and introduce guests to the best Ukrainian wineries.
My duties:
communication with guests,
work process organization,
organization and implementation of various events (tastings, master classes, lectures, etc.),
finance and business strategy development.
Also, I work directly in the institution, serving ours guests.
Worked on creating in-house system for supporting VIP customers, including internal/external QA, special CRM, analytics, personal benefits program for VIPs etc.
Launched own business in Ukraine.
Need two fixed day-off per week
$1500 / mo
≈ $18000 / year net
Customer Support Manager/Project Management
Ukraine · 7 years of experience · Upper-Intermediate ·Published 10 April
Ukraine · 7 years of experience · Upper-Intermediate ·Published 10 April
Know how to communicate with field and office workers, resolve conflicts.
Organizing and analyzing skills.
Setting goals and predicting results.
Supporting new stategies.
Updating statistics and monitoring results.
Good communication skills.
Able to listen, hear and resolve concerns.
Personnel selection, leading and training.
Helping the customer to feel appreciated, which brings us to constant work relationships.
Team player.
$2900 / mo
≈ $34800 / year net
Integrator
Ukraine · Kharkiv · 6 years of experience · Advanced/Fluent ·Published 9 April · In passive search
Ukraine · Kharkiv · 6 years of experience · Advanced/Fluent ·Published 9 April · In passive search
Know my way around *nix systems, JavaScript.
As of today, I have plenty of experience with FX, Equities and financial markets, as well as deploying applications from scratch
Deployed and set up the back-end of an application to a remote server without much prior experience doing anything like that
I might consider relocation
Will not consider odd working hours.
$1000 / mo
≈ $12000 / year net
Customer Support Specialist
Ukraine · Kharkiv · 5 years of experience · Advanced/Fluent ·Published 26 March
Ukraine · Kharkiv · 5 years of experience · Advanced/Fluent ·Published 26 March
Ability to work in different teams and different projects
Understanding the relationship and cooperation of various project departments.
Years of experience in cooperation and correspondence with various companies such as Sectigo, Cloudflare, and D&B.
A clear and strict attitude to administrative and organizational matters and compliance with various types of confidentiality.
Multitasking and quickly switching between different resources and adapting to changes without issues.
Making critical decisions calmly and in a fast manner.
Understanding the structure of the Internet, domains, DNS, different types of hostings, SSL certificates, and their interaction with each other.
Complete work with SSL certificates from the beginning of creating a request to installation on various types of servers.
English Level C1.
Working with servers, panels, and CMS such as cPanel, WordPress, IIS, WHM, MMC, Tomcat, and VPS.
Good communication skills, the ability to understand the essence of a question or an issue and quickly find a solution.
I expect precise feedback and communication with superiors if necessary.
I want always to have an opportunity to grow, develop new skills, and improve the current ones.
I also expect a fair wage, paid vacation, and sick leave.
$700 / mo
≈ $8400 / year net
Customer Support Specialist
Ukraine · Kharkiv · 9 years of experience · Upper-Intermediate ·Published 12 March
Ukraine · Kharkiv · 9 years of experience · Upper-Intermediate ·Published 12 March
Provided step-in training sessions for groups of 10-15 individuals.
Oversaw training groups as the group lead, coordinating and monitoring training activities alongside the trainer's responsibilities.
Conducted individual meetings with trainees and generated performance-focused reports.
Namecheap (2017-2021); Part-time Middle Quality Assurance Specialist:
Conducted quality assurance reviews for Level 1 and Level 2 customer support representatives on a part-time basis.
- Effectively managed interactions with agitated students on numerous occasions, earning commendation from the team leader.
- Remote work capability.