Candidates 14
$700 / mo
≈ $8400 / year net
Customer/Technical Support
Ukraine · 4 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · 4 years of experience · Advanced/Fluent ·Published yesterday
I also worked as the personal assistant to my team leader and my responsibilities included organizing meetings, scheduling online events, taking calls for the team lead and planning their meeting schedule for each day.
I was part of weekly review meetings providing feedbacks on sales and customer satisfaction in general.
$1800 / mo
≈ $21600 / year net
Technical customer support -Technical customer support - Management - Technical Support Analyst.
Ukraine · Kharkiv · 8 years of experience · Advanced/Fluent ·Published 1 May
Ukraine · Kharkiv · 8 years of experience · Advanced/Fluent ·Published 1 May
API Nation. Kharkov (Technical customer support) from 11.2020 to 08.2021.
Atlas.tec. Kharkov. (Technical customer support) - from 03.2020 to 08.2020.
Technical Support Representative
Partida, Kharkov (Technical customer support) - from 10.10.2019 to 21.02.2020.
Technical Support Manager
Teamwork Retail, Kharkov (product development and support) - from 09.2015 to 09.2019.
Technical Support Representative
Grant Bank, Kharkov (Banking services) - from 09.2011 to 09.2015.
Economist, senior economist.
Management of product installation, support and support team, customer staff training.
Product Support and Testing +100 integrations (applications), connecting with and solving Tier 1, Tier 2, Tier 3 technical support issues and bugs.
Documentation creating and maintaining, managing and providing trainings, demo meetings for Technical Support Team, and User education.
Operational support of products, meetings with clients and Development team,
Project management of product installation and support,
Crypto Database system, tickets management
$950 / mo
≈ $11400 / year net
Customer Support
Ukraine · 5 years of experience · Upper-Intermediate ·Published 26 April · In passive search
Ukraine · 5 years of experience · Upper-Intermediate ·Published 26 April · In passive search
ASO/brand reputation
Managing apps in Google/Apple stores
Customer relations
Risk management
Dispute resolution
PayPal/ Adyen disputes handling
Self-organised and hardworking person.
$2000 / mo
≈ $24000 / year net
Operations Manager/Customer experience manager
Ukraine · More than 10 years of experience · Upper-Intermediate ·Published 18 April
Ukraine · More than 10 years of experience · Upper-Intermediate ·Published 18 April
In the past two years, I transitioned my extensive hotel background into a remote role as a Team Leader at a Property Management System (PMS) platform for short-term rentals. Within a short period, I progressed from a customer support role to leading the quality analyst department. I am adept at quickly learning new tasks and am passionate about organizing workflows and structuring processes to facilitate smooth and successful team cooperation, resulting in the satisfaction of numerous customers.
$1400 / mo
≈ $16800 / year net
QA Engineer
Ukraine · 3 years of experience · Upper-Intermediate ·Published 15 April
Ukraine · 3 years of experience · Upper-Intermediate ·Published 15 April
Knowledge of web technologies: HTTP/HTTPS, HTML, CSS; Experience with REST APIs (Postman/Swagger/Fiddler);
Understanding of product development lifecycles (Waterfall, V-model, Agile / Scrum/ Kanban);
Strong theoretical knowledge of QA;
Experience with bug tracking systems (Jira, Trello, Monday);
Experience in Performance testing (JMeter);
Experience in creating and maintaining autotests (C#, NUnit, Selenium, RestSharp);
Experience in writing SQL queries (SSMS, MySQL, PostgreSQL);
Experience in using Linux and writing Bash scripts;
Experience in working with Git;
Experience in working with monitoring tools (Kubernetes, Sentry);
Experience in working with CRM systems (Dynamics 365)
English – В2. Experience in communication with native speakers.
$1200 / mo
≈ $14400 / year net
Support Agent, Community Manager, Account Manager
Ukraine · Kharkiv · 8 years of experience · Upper-Intermediate ·Published 11 April
Ukraine · Kharkiv · 8 years of experience · Upper-Intermediate ·Published 11 April
providing technical support to computer games customers,
maintaining pages in social networks and forums,
creating and editing different texts for the gaming community,
handling tickets in Kayako/Zendesk and other support systems,
creating JIRA bug reports,
communicate with devs teams.
- Account Manager
Providing technical support for the top depositors of the company's products,
Participation in the development of an automated work system,
Participation in the creation of a training system for Account Managers,
Conducting trainings and internships for account managers.
- Account Management Team Lead/Player Support Team Lead
Account Management team work organization,
Building and optimizing a Support player`s system,
Development of a user-friendly knowledge base,
Development of an automated support service system,
Conducting interviews with candidates,
Creating a training program for new employees.
Co-owner and co-founder of a Wine Bar in Kharkiv.
This is a place where we promote the wine culture consumption and introduce guests to the best Ukrainian wineries.
My duties:
communication with guests,
work process organization,
organization and implementation of various events (tastings, master classes, lectures, etc.),
finance and business strategy development.
Also, I work directly in the institution, serving ours guests.
Worked on creating in-house system for supporting VIP customers, including internal/external QA, special CRM, analytics, personal benefits program for VIPs etc.
Launched own business in Ukraine.
Need two fixed day-off per week
$1500 / mo
≈ $18000 / year net
Customer Support Manager/Project Management
Ukraine · 7 years of experience · Upper-Intermediate ·Published 10 April
Ukraine · 7 years of experience · Upper-Intermediate ·Published 10 April
Know how to communicate with field and office workers, resolve conflicts.
Organizing and analyzing skills.
Setting goals and predicting results.
Supporting new stategies.
Updating statistics and monitoring results.
Good communication skills.
Able to listen, hear and resolve concerns.
Personnel selection, leading and training.
Helping the customer to feel appreciated, which brings us to constant work relationships.
Team player.
$2900 / mo
≈ $34800 / year net
Integrator
Ukraine · Kharkiv · 6 years of experience · Advanced/Fluent ·Published 9 April · In passive search
Ukraine · Kharkiv · 6 years of experience · Advanced/Fluent ·Published 9 April · In passive search
Know my way around *nix systems, JavaScript.
As of today, I have plenty of experience with FX, Equities and financial markets, as well as deploying applications from scratch
Deployed and set up the back-end of an application to a remote server without much prior experience doing anything like that
I might consider relocation
Will not consider odd working hours.
$1600 / mo
≈ $19200 / year net
Support Engineer/System Administrator
Ukraine · Kharkiv · 3 years of experience · Advanced/Fluent ·Published 9 April · In passive search
Ukraine · Kharkiv · 3 years of experience · Advanced/Fluent ·Published 9 April · In passive search
A team player who's always open to
discussion and communication.
Stack of technologies I worked with:
Linux (CentOS, Ubuntu server), Windows server, IIS/Nginx/Apache, Jira, Microsoft Teams/Slack/Trello, OTRS/ZenDesk/Intercom, ISPs, Nagios/Zabbix/Site 24x7/Uptime robot, Glassfish, Redis, RTP/SMPP/VoIP, Wireshark, PostgrSQL/MySQL/Microsoft SQL/MongoDB/Oracle Database, WordPress/Wix, API/HTTP/JSON, IPMI, VPN (IPSec), OData, Networking/OSI model/OSPF/TCP/IP, DNS/DHCP, System Administration, Cloud Computing (Azure), Hyper-V/Virtual Box, Jenkins, Mikrotik, Active Directory/Azure Active Directory, Firewalls, Encryption, Powershell, Microsoft Azure, JavaScript, Node.js, Ansible, Kubernetes, Elastic Stack (ELK), Grafana, Git (GitLab/Azure DevOps), Confluence, Google Workspace, Office 365, Microsoft Dynamics CRM, Dynatrace, RabbitMQ
$1500 / mo
≈ $18000 / year net
IT specialist
Ukraine · Kharkiv · 2.5 years of experience · Advanced/Fluent · 🪖 DFU combatant ·Published 6 April
Ukraine · Kharkiv · 2.5 years of experience · Advanced/Fluent · 🪖 DFU combatant ·Published 6 April
Subject matter expert - cPanel web-hosting, email.
L2 Technical Support - cPanel web-hosting, email.
Linux Administrator - HA, Email, Web-hosting, Docker, Kubernetes, Monitoring.
DevOps - HA, Email, Web-hosting, Docker, Kubernetes, Monitoring, Automation.
Підтримував та дороблював систему anti-spam фільтрації та її супутніх вузлів (HA, Docker, Kubernetes, тощо)
Створив чат-бот для CS (Customer support) відділу за своєю ініціативою для Shift leader'ів команди Hosting задля покращення роботи з системою спілкування з клієнтами (Tickets) та аналізу її.
Якщо цього нема, далі вже не має сенсу розмовляти.
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