Candidates 10
$2200 / mo
≈ $26400 / year net
Техническая поддержка
Ukraine · Kharkiv · 8 years of experience · Intermediate ·Published yesterday · In passive search
Ukraine · Kharkiv · 8 years of experience · Intermediate ·Published yesterday · In passive search
MS Office (Word, Excel)
Paint
FTP-Client
Open VPN
Foxit Reader
Ticket- und Support management systems(Jira)
Technical problem descriptions (admission / takeover), administration
tasks (test case, problem verification.
Customer contact and call center (telephone, mail)
Solr (database / archives)
Administration / Monitoring Web Application
Monitoring Imports and Export Files
Apache Jackrabbit Administration
Openid Administrator user Management
(ORG UNITS, STRUCTURE) Administration
XML file Management
Monitoring Graylog / Sendgrid / Mailgun
ActiveMQ
ServiceMix
Solr
XML file management
Monitoring (import and export files) , reimport
Solr (index query)
Openid-administrator/ user management
(ORG UNITS, Structure) administration
Apache Jackrabbit Administration
Zabbix
Technical problem descriptions (record/accept)
Administration of tasks
Google Cloud
Mailgun
ActiveMQ
ServiceMix
Solr
Customer contact (telephone/E-mail)
XML file management
Monitoring (import and export files) , reimport
Solr (index query)
Openid-administrator/ user management
(ORG UNITS, Structure) administration
Apache Jackrabbit Administration
Zabbix
Technical problem descriptions (record/accept)
Administration of tasks
$2000 / mo
≈ $24000 / year net
Operations Manager/Customer experience manager
Ukraine · More than 10 years of experience · Upper-Intermediate ·Published 18 April
Ukraine · More than 10 years of experience · Upper-Intermediate ·Published 18 April
In the past two years, I transitioned my extensive hotel background into a remote role as a Team Leader at a Property Management System (PMS) platform for short-term rentals. Within a short period, I progressed from a customer support role to leading the quality analyst department. I am adept at quickly learning new tasks and am passionate about organizing workflows and structuring processes to facilitate smooth and successful team cooperation, resulting in the satisfaction of numerous customers.
$1200 / mo
≈ $14400 / year net
Support Agent, Community Manager, Account Manager
Ukraine · Kharkiv · 8 years of experience · Upper-Intermediate ·Published 11 April
Ukraine · Kharkiv · 8 years of experience · Upper-Intermediate ·Published 11 April
providing technical support to customers of computer games,
maintaining pages in social networks and forums,
creation and editing different texts for the gaming community,
handling tickets in Kayako/Zendesk and other support system,
creating JIRA bug reports,
communication with devs teams.
- Account Manager
Providing technical support to top depositors of the company's
Participation in the development of an automated work system
Creation of a training system for account managers
Conducting trainings and internships for account managers.
- Account Management Team Lead/Player Support Team Lead
Organization account management team work
Building and optimizing a system for player support
Development of a user-friendly knowledge base
Development of an automated support service system
Conducting interviews with candidates
Creating a training program for new employees.
Worked on creating in-house system for supporting VIP customers, including internal/external QA, special CRM, analytics, personal benefits program for VIPs etc.
Need two fixed day-off per week
$1500 / mo
≈ $18000 / year net
Customer Support Manager/Project Management
Ukraine · 7 years of experience · Upper-Intermediate ·Published 10 April
Ukraine · 7 years of experience · Upper-Intermediate ·Published 10 April
Know how to communicate with field and office workers, resolve conflicts.
Organizing and analyzing skills.
Setting goals and predicting results.
Supporting new stategies.
Updating statistics and monitoring results.
Good communication skills.
Able to listen, hear and resolve concerns.
Personnel selection, leading and training.
Helping the customer to feel appreciated, which brings us to constant work relationships.
Team player.
$2900 / mo
≈ $34800 / year net
Integrator
Ukraine · Kharkiv · 6 years of experience · Advanced/Fluent ·Published 9 April · In passive search
Ukraine · Kharkiv · 6 years of experience · Advanced/Fluent ·Published 9 April · In passive search
Know my way around *nix systems, JavaScript.
As of today, I have plenty of experience with FX, Equities and financial markets, as well as deploying applications from scratch
Deployed and set up the back-end of an application to a remote server without much prior experience doing anything like that
I might consider relocation
Will not consider odd working hours.
$500 / mo
≈ $6000 / year net
Оператор ПК
Ukraine · Kharkiv · More than 10 years of experience · Intermediate ·Published 27 March
Ukraine · Kharkiv · More than 10 years of experience · Intermediate ·Published 27 March
Також є досвід у проведенні курсів з підвищення комп’ютерної грамотності серед працівників та учасників нашої організації на волонтерських засадах
(до 70-ти осіб).
Є активістом громадської діяльності - працюю керівником наших організацій «Українського товариства сліпих» й заступником директора з загальних питань (особливим напрямком є робота з людьми з інвалідністю - до 130 осіб).
Постійно намагаюся підвищувати свій професійний рівень завдяки участі у різноманітних навчальних заходах й на практиці.
Досвід у користуванні командного рядка PowerShell, основних офісних програм. Обслуговування технічних засобів співробітників, мережі й тощо. Робота з соціальними мережами: Facebook, Twitter, LinkedIn. Досвід роботи з оргтехнікою.
Втомився від постіних очікувань кращого тільки у майбутньому.
$1000 / mo
≈ $12000 / year net
Customer Support Specialist
Ukraine · Kharkiv · 5 years of experience · Advanced/Fluent ·Published 26 March
Ukraine · Kharkiv · 5 years of experience · Advanced/Fluent ·Published 26 March
Ability to work in different teams and different projects
Understanding the relationship and cooperation of various project departments.
Years of experience in cooperation and correspondence with various companies such as Sectigo, Cloudflare, and D&B.
A clear and strict attitude to administrative and organizational matters and compliance with various types of confidentiality.
Multitasking and quickly switching between different resources and adapting to changes without issues.
Making critical decisions calmly and in a fast manner.
Understanding the structure of the Internet, domains, DNS, different types of hostings, SSL certificates, and their interaction with each other.
Complete work with SSL certificates from the beginning of creating a request to installation on various types of servers.
English Level C1.
Working with servers, panels, and CMS such as cPanel, WordPress, IIS, WHM, MMC, Tomcat, and VPS.
Good communication skills, the ability to understand the essence of a question or an issue and quickly find a solution.
I expect precise feedback and communication with superiors if necessary.
I want always to have an opportunity to grow, develop new skills, and improve the current ones.
I also expect a fair wage, paid vacation, and sick leave.
$1000 / mo
≈ $12000 / year net
Customer Support Engineer
Ukraine · More than 10 years of experience · Intermediate ·Published 15 March · In passive search
Ukraine · More than 10 years of experience · Intermediate ·Published 15 March · In passive search
- Documentation/Architecture Reports/Proposals
- XML (basic)
- Python (basic)
- HTML (basic)
- SQL (middle)
- FoxPro (middle)
- MySQL (basic)
RDBMS
- MS SQL Server
Operating Systems
- Microsoft Windows
Application/Web Servers
- IIS
- MS Office
- KOMPAS
- AutoCAD
- Adobe Photoshop
Development Tools
- Microsoft Visio (basic, mostly transferred from\to Компас 3D)
Hardware
- Network technologies (basic)
- Different technological device
English
Speaking Level - Intermediate
BS Intermediate Customer Support Engineer
- Knowledge sharing, coaching
- Requirements analysis and clarification, offer new solutions
- Estimation, prioritization, and distribution of tasks
- Code development \ editing
- Testing
- Deployment scripts
- Product support and documentation maintenance (Web, DWH, PDA, instructions for users)
- Holding meetings with clients
- Monitoring team work (performing tasks of other employees)
- Trainings for clients
- Implementation of new projects
- Setting up the exchange process in DBF\XML files
$700 / mo
≈ $8400 / year net
Customer Support Specialist
Ukraine · Kharkiv · 9 years of experience · Upper-Intermediate ·Published 12 March · In passive search
Ukraine · Kharkiv · 9 years of experience · Upper-Intermediate ·Published 12 March · In passive search
- Performing step-in training for groups of 10-15 people;
- Managing groups on step-in in the role of group lead (arranging and monitoring training activities in addition to the trainer's activities);
- Conducting 1:1 meetings with the trainees and composing performance-oriented reports.
Namecheap (2017-2021); Part-time Middle Quality Assurance Specialist:
- Performing quality assurance reviews for Level 1 and Level 2 customer support representatives.
- Worked calmly with agitated students on multiple occasions, earning praise from the team leader.
- Opportunity for career growth;
- Ability to work remotely.
$1800 / mo
≈ $21600 / year net
Technical customer support -Technical customer support - Management - Technical Support Analyst.
Ukraine · Kharkiv · 8 years of experience · Advanced/Fluent ·Published 29 February
Ukraine · Kharkiv · 8 years of experience · Advanced/Fluent ·Published 29 February
API Nation. Kharkov (Technical customer support) from 11.2020 to 08.2021.
Atlas.tec. Kharkov. (Technical customer support) - from 03.2020 to 08.2020.
Technical Support Representative
Partida, Kharkov (Technical customer support) - from 10.10.2019 to 21.02.2020.
Technical Support Manager
Teamwork Retail, Kharkov (product development and support) - from 09.2015 to 09.2019.
Technical Support Representative
Grant Bank, Kharkov (Banking services) - from 09.2011 to 09.2015.
Economist, senior economist.
Management of product installation, support and support team, customer staff training.
Product Support and Testing +100 integrations (applications), connecting with and solving Tier 1, Tier 2, Tier 3 technical support issues and bugs.
Documentation creating and maintaining, managing and providing trainings, demo meetings for Technical Support Team, and User education.
Operational support of products, meetings with clients and Development team,
Project management of product installation and support,
Crypto Database system, tickets management