Candidates 72
$2500 / mo
≈ $30000 / year net
Technical account manager, OPS, Support L2
Ukraine · Dnipro · 8 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Dnipro · 8 years of experience · Upper-Intermediate ·Published today · In passive search
Technical Skills
- API tools: Postman
- Ticketing: Zendesk, Freshdesk
- Task tracking system: ClickUp, Jira
- VoIP and basic network protocols knowledge
- Monitoring tools: Kibana, Grafana
- Analytics: Google Analytics, Sisense
- Design Apps: Photoshop, CorelDraw.
- Project-management apps: Teamwork, Monday.
$500 / mo
≈ $6000 / year net
Customer Support
Ukraine · Dnipro · No experience · Intermediate ·Published today
Ukraine · Dnipro · No experience · Intermediate ·Published today
$3000 / mo
≈ $36000 / year net
Head of Customer Support
Ukraine · 6 years of experience · Advanced/Fluent ·Published today · In passive search
Ukraine · 6 years of experience · Advanced/Fluent ·Published today · In passive search
Great soft skills for efficient team management and motivation;
Team building processes (interviewing, onboarding, training, monitoring);
Maintenance and development of internal processes;
Support flow automation;
Continuous sync with all internal departments;
Development of training/mentoring programs;
KPI, OKR, and SLA practices;
Schedule planning for any business needs or coverage;
Assuring that the best quality of service is being provided on a daily basis.
Have all necessary technical equipment to stay online during blackouts.
CV is available per request.
Analyzed and structured several internal procedures with a high volume of requests. This procedure allowed me to sync several departments and provide more efficient feedback;
Had to reduce the capacity of support team from 60 down to 20 and come up with automation processes to compensate for necessary losses;
Successfully launched VIP service.
$1000 / mo
≈ $12000 / year net
Technical Support
Ukraine · 2.5 years of experience · Advanced/Fluent ·Published yesterday · In passive search
Ukraine · 2.5 years of experience · Advanced/Fluent ·Published yesterday · In passive search
AD access management
Remote technical assistance using TeamViewer
Cooperation with different departments, escalation of appropriate requests
Assistance with M365 account migration
Processing user requests using ticket system
On-call technical assistance
Mikrotik setup
SQL queries
Bash scripts
AD setup
Zabbix setup
Currently preparing for CCNA and AWS certifications
$800 / mo
≈ $9600 / year net
Technical support specialist (L2)
Ukraine · Dnipro · 3 years of experience · Intermediate ·Published 4 May
Ukraine · Dnipro · 3 years of experience · Intermediate ·Published 4 May
Responsibilities:
- Resolving technical issues and customer inquiries using Databases and SQL.
- Supporting third-party developers integrating with the program via API
- Analyzing logs and working with DevTools to identify technical errors.
- Documenting identified bugs for transmission to the development department.
I have skills in manual testing, writing test plans, test cases, bug report checklists, and requirements.
$1500 / mo
≈ $18000 / year net
Technical Support Specialist
Ukraine · Dnipro · 2 years of experience · Intermediate ·Published 4 May
Ukraine · Dnipro · 2 years of experience · Intermediate ·Published 4 May
Magento, CRM system Сardnonstop and Creatio (BPM online)
P R O J E C T S:
University course a project on the theme "Development of a customer's supplement to the information system on the .NET platform"
C # .Net desktop application using MS SQL database, a simple e-grade journal for educators
$1400 / mo
≈ $16800 / year net
Technical support (L2/L3)
Ukraine · Dnipro · 7 years of experience · Advanced/Fluent ·Published 4 May · In passive search
Ukraine · Dnipro · 7 years of experience · Advanced/Fluent ·Published 4 May · In passive search
$550 / mo
≈ $6600 / year net
Trainee
Ukraine · No experience · Intermediate ·Published 3 May
Ukraine · No experience · Intermediate ·Published 3 May
$1000 / mo
≈ $12000 / year net
Customer support
Ukraine · 3 years of experience · Intermediate ·Published 3 May · In passive search
Ukraine · 3 years of experience · Intermediate ·Published 3 May · In passive search
$500 / mo
≈ $6000 / year net
Support specialist
Ukraine · Dnipro · 1 year of experience · Upper-Intermediate ·Published 1 May
Ukraine · Dnipro · 1 year of experience · Upper-Intermediate ·Published 1 May
- Help with hosting and domain issues;
- Domain zone (DNS) management, changing and adding new resource records.
- Checking for problems with websites, email, FTP and SSH connections, PHP errors, MySQL databases;
- Working with the hosting control panel (cPanel, Direct Admin, ISPmanager);
- Setting up rules and redirects in .htaccess;
- Help with server errors;
- Setting up HTTPS/HTTP redirects;
- Providing reference information to the client;
- Resolving conflict situations with clients;