вчера

Customer Support Specialist 

Удаленная работа, Украина · $500 · 2 года опыта · Advanced/Fluent

My work experience is about: - working at English-language Customer Support department for 2 years; - developed communication (including Business communication) skills; - developed English (Advanced/C1 level). -

Advanced English, English, Customer Support, Customer service, customer-centric approach

- Customer questions answered clearly, customer needs - satisfied; - No conflict situations with customers; - Good feedback from clients.

- Good training; - Cool team; - Competitive salary.


17 января

Support manager

Днепр, Canada, EU · $1000 · 1,5 года опыта · Advanced/Fluent

I have worked as Research Assistant my goals were to Adhere to data collection and management procedures to prepare, collect, record and input data. Collect annual reports and detailed budgets for proposal inclusion. Coordinator with investigators to create research proposals and interface with funding agencies to exchange information. Support study participant activities to include hiring, communication, screening and orientation. Coordinate with external vendors and schedule appointments. Oversee vendor performance to ensure timelines and quality. Also worked as support manager for a major company dealing with clients from around the world as a English operator.I have used Windows, JIRA Microsoft office and other latest software for day to day work. I believe that every individual has a link to the entire operational board for an organisation that what i would want to develop.

English, Jira , Microsoft Office , JavaScript , Software Documentation, Jira, CSS, Customer care , customer support , Support , Customer service , Windows , English Fluent, Ability to quickly learn , Good communication skills , CRM , HTML

A highly motivated individual who is systematic and practical with a flair for organising and completing tasks Good oral and communication skills and enhanced interpersonal skills. Analytical and attentive to detail,Committed to professional ethics

To work in a dynamic organisation that will utilise my professional qualifications.I believe that every individual has a link to the entire operational board for an organisation.


3 января

Customer Success Specialist

Днепр, remote · $600 · 8 лет опыта · Upper Intermediate

I've worked in IT company as a Client Manager, I've dealt with clients providing information on services, updating client information, and resolving problems with client accounts via emails, online chats, social nets, calls. Administrating of e-learning system and website, incl. webinars Skills Microsoft Office, CRM, Some of Project Management tools, Google products: Docs, Sheets, Form, Calendars. Bitrix products and others. I like to open new horizons Customer Service and Coordination, Operation.

Support, Customer service, Customer care, Jira, Account Management, CRM, Support on chat, client communication, Freelance, Microsoft Office, Support on email

Seeking a new position where my experience, acquired skills, and educational background will allow me to become a part of a progressive company I don't prefer to work at night. No sales


2 января

Community Manager

Запорожье, Киев, Львов, Харьков, Днепр · $450 · 2,5 года опыта · Intermediate

В мои обязанности входило: - общение с игроками в соц. сетях; - анализ/генерация предложений по игре; - обработка обращений(тикетная система); - работа с файлами локализации; - тестирование игрового клиента; - создание задач в JIRA, актуализация имеющихся задач; - исследование/описание игровых механик; - аналитика изменений в игре; - контроль модераторов; - создание новостей, их публикация.

Jira, Желание расти и развиваться, быстрая обучаемость, Распределение времени, Confluence, Microsoft Office, Adobe Illustrator, Adobe Photoshop, Manual Testing (QA), MAYA, Постановка тасков, Telegram, VKontakte, Facebook

Профессиональный рост. Адекватный менеджмент. Интересный проект. Дружелюбный коллектив.


22 декабря

Junior Project Manager, Project Administrator

Днепр, remote · $600 · 5 лет опыта · Upper Intermediate

I have a variety experience in sales, coordinating and organizing processes and events in IT. I've been working as a lead generator and business operation manager at IT-consulting companies. Practical experience: - negotiating with clients; - resolving conflicts; - mentoring new employees; - coordinate and assign tasks in Jira (JQL), Trello; - billing project (time&material, fixed price); - sales analitycs, CRM; - Waterfall, Agile, Kanban; - optimization processes(scheduling, financial, etc); - maintain accurate reports; - writing commercial proposals; - signing contracts with clients (B2B,B2C, B2G), supliers and subcontractors; - respect to deadlines

Project Management, Communication, Kanban, Microsoft Office, CRM, Trello, Analytical and problem solving abilities, Problem Solving, Web Development, JIRA, coordination and organization, Negotiation & Communication, Team player, Agile, project planning, Customer Training and Support, Scrum

Further information I will send in my resume

I'm looking for: Longterm cooperation, Career prospects, Comfortable workplace , Flexible schedule


22 декабря

Junior Project Manager

Днепр · $450 · 2 года опыта · Upper Intermediate

WORK EXPERIENCE 06/2019 – 10/2019 Noosphere engineering school Product manager trainee Dnipro, Ukraine Feasibility Study. Project documentation for all stages. Contact: Bulanaya Tatyana – +380679171057 10/2018 – 12/2018 Simply contact Customer retention team Dnipro, Ukraine Booking, return and exchange of air tickets. Telephone support for customers from the USA, Canada and Europe. 07/2013 – 09/2018 Own business Online clothing store Odessa, Ukraine Configure and supervision of the online store. Accompanying orders and customers. Facebook, Instagram, VK promotion 11/2012 – 07/2013 Interpipe Account manager Dnipro, Ukraine Drawing up contracts with partner companies (close cooperation and feedback). Monitoring the implementation of work, procurement, accounting. 04/2009 – 06/2011 Credit-Dnipro Bank Customer support operator Dnipro, Ukraine Phone customer support

Scrum, Leadership, Scheduling , Negotiating, Communication , Critical thinking, Time management , Risk management, Cost management , Task management, Quality management , HTML, CSS basic skills , Python basic skills, Sense of humor :), Agile, Team management, Kanban, Risk management, English, Communication, Analytical and problem solving abilities

Noosphere engineering school Project management Dnipro, Ukraine (Project management courses) Agile and Scrum on projects and products Coursera

Good staff, pleasant working conditions, high level of financial motivation


20 декабря

Business trainer / Product manager

Удаленная работа, Украина · $800 · 5 лет опыта · Advanced/Fluent

Опыт работы: Более четырех лет опыта в customer support; Текущая позиция - менеджер по обучению персонала / business trainer. Опыт работы на данной позиции - пол года. Основной функционал: обучение новых агентов продукту, внутреннее обучение (проведение тренингов для улучшения текущего результата), Коммуникация и помощь продукт менеджерам. Буду рад рассказать об опыте более детально на интервью.

Team management, Confluence, SQL, English, Agile Project Management, Business development, Product Development, Customer Training and Support, Remote, Customer service, customer support, Customer care

Достижения: Запуск нового проекта; Создание обучения с нуля; Создание базы знаний с нуля; Помощь в описании процедур оценки качества; Внедрение чек-листа отбора кандидатов на позицию; Успешное повышение KPI путем проведения внутренних тренингов развития (среднее повышение KPI на 20% за два месяца).

Я ожидаю дружной команды, нацеленной на результат. Ожидаю высокой ветки развития себя, как специалиста в сфере. Возможность работы удаленно - огромный плюс.


18 декабря

Technical support specialist

Днепр · $700 · 1,5 года опыта · Upper Intermediate

1 year and 8 months of work in American-based hosting company. Where 1 year working as a customer support specialist and 8 months working as a trainer for customer support specialists. Job of CS consisted of communicating with clients in chats and tickets (in English), particularly my job was working with: - Linux-based hosting servers (shared, VPS, dedicated server); - SSH; - cPanel; - PHP settings; - Wordpress; - .htaccess; - backups; - Spam Experts/SpamAssassin. Job of a trainer is to teach newbies technical material to work as CS specialists: creating lectures, delivering, QA. Free in using the following tools: - Jira; - Trello; - Moodle. I plan to move to a more technical side of working with the web. I am interested in challenges related to web-applications, server-side. It would be great to use Javascript at any point as I am studying it actively.

Support, Customer service, Jira, Linux, JavaScript, Hosting

I am proud of receiving a raise to a trainer position. I believe I will have more specific reasons to be proud of myself soon.

I want to find a job which resolves nowadays current problems(as an example - healthcare, social media, education). Also, it is important to see the results of my efforts in a short time, close communication between team members. A product with a wide staff and tested processes would be perfect. Still, it is not the main point.


12 декабря

Customer Support

Днепр, Днепр · $650 · 2 года опыта · Advanced/Fluent

My main goal is to provide excellent customer care to the clients. There are different cases every day, starting from pre-sales about the hosting services the company provides and ending on fixing errors on the server-side/client-side, setting SSL certificates. Fixing such errors as 404,503,408, Internal Server Error, fatal errors in the code, etc. I am planning to become an iOS Developer later, this is the area I want to grow.

Jira, SQL, Web Testing, Confluence, Windows, Agile, Scrum, bug life cycle, SSH, Hosting, WebServices, Troubleshooting

Became Google Guru, quick at learning, from the beginning I didn't even know what hosting had been, etc.

Challenging tasks, NO SALES, friendly environment, bonuses, food(?)


2 декабря

copywriter

Днепр · $600 · 4 года опыта · Advanced/Fluent

Content writer, Technical writer, Copywriter, Content creator. с 01.2017 по 10.2018 (1 год 9 месяцев) LANARS, Днепр (IT) Creation of unique articles and web/mobile content, technical writing, social media activities, etc. Контент менеджер, наполнение сайта с 08.2015 по 05.2016 (9 месяцев) Rift Systems, Днепропетровск (IT) (English) Написание Сео текстов, обзоров на продукцию, саппорт. Менеджер по продажам с 03.2014 по 09.2014 (6 месяцев) SeaGate Ltd, Днепр (Днепропетровск) (Логистика/морской, наземный транспорт) Продажа услуг компании: морской фрахт, наземный транспорт, услуги перевалки. Встречи с клиентами, работа с портом, судоходными линиями , таможенными брокерами. Использование английского - каждый день. Writer с 07.2013 по 02.2014 (7 месяцев) 4writers research group, Днепропетровск (написание тематических текстов на английском языке под заказ)

English, Jira, Analysis, Communication Skills, Technical Writing, Microsoft Office


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