Candidates 29
$1200 / mo
≈ $14400 / year net
HTML Markup Developer / Technical Support Engineer
Ukraine · 5 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · 5 years of experience · Advanced/Fluent ·Published yesterday
Jun 2018 - Nov 2021, Remote work
- Developed and maintained responsive components, templates, and layouts using HTML, CSS, and jQuery, for CMS WordPress ensuring seamless user experiences across devices;
- Strong knowledge of WordPress theme development, customization, and plugin integration;
- Have experience working with Advanced Custom Fields (ACF) and Elementor;
- Collaborated with designers and back-end developers to integrate front-end code with server-side logic.
- Utilized jQuery to create dynamic and interactive features, enhancing user engagement and satisfaction.
- Optimized website performance through efficient CSS styling and JavaScript code optimization techniques.
- Bugfix and maintain existing components and templates;
- Test across browsers and devices to ensure the UI is functional on all devices;
- Work with the support team to fulfill customer requests;
- Development work on client websites;
Deluxe Entertainment / Production Engineer
Nov 2021 - Dec 2023, Remote work
- Diagnosed and resolved escalated incidents and service requests within established SLAs, ensuring maximum uptime and customer satisfaction;
- Collaborated with Tier-1 and Tier-2 support teams to escalate and prioritize critical issues, providing guidance and expertise to facilitate resolution;
- Conducted in-depth root cause analysis of recurring incidents and implemented corrective actions to prevent future occurrences;
- Acted as a subject matter expert for specific technologies or systems, providing training and knowledge transfer to junior support engineers;
- Participated in on-call rotations to provide 24/7 support coverage and respond to critical incidents outside of regular business hours;
- Recommend system optimizations, process flow changes, and document work instructions, standard operating procedures, and FAQs;
$900 / mo
≈ $10800 / year net
Сапорт
Ukraine · Dnipro · 6 years of experience · Intermediate ·Published yesterday
Ukraine · Dnipro · 6 years of experience · Intermediate ·Published yesterday
$1000 / mo
≈ $12000 / year net
CUSTOMER SUPPORT MANAGER
Ukraine · Dnipro · 5 years of experience · Intermediate ·Published 23 April
Ukraine · Dnipro · 5 years of experience · Intermediate ·Published 23 April
$1400 / mo
≈ $16800 / year net
Head of Customer Support/ Sales Manager/ Business Development Manager/ Customer Support Manager/ Customer Support Representative
Ukraine · Dnipro · 5 years of experience · Advanced/Fluent ·Published 22 April
Ukraine · Dnipro · 5 years of experience · Advanced/Fluent ·Published 22 April
1) Noosphere Inc., an enterprise with different customers from all around the world for 4 years.
2) the latest company I worked for was A1 Logistics Inc. with US customers. I'd been working there for more than a year.
My main duties included: supervising 4 call centers (from different countries, not only UA-based), managing and coordinating actions of 5 supervisors and more than 70 agents, call quality control (quality assurance), onboarding of the agents, agents mentoring, improving agents performance, improving KPIs of the agents, monitoring and analytics of the KPIs, writing scripts, handling of agents' requests, working with difficult customers, working on policy of the company, inbound/outbound calls handling, sales, customers retention, chats, emails, ticketing systems, technical support of the customers, working in different CRMs, bug reporting, and managing social media accounts. I have great experience communicating with native English speakers and would be happy to apply this experience while working on a new project.
As a Senior Supervisor, I was glad to manage and improve agents' performance. And the whole department reached the KPI for that year.
I was so proud of the guys! We were proud to show the best results!
$1500 / mo
≈ $18000 / year net
Customer Support Representative
Ukraine · 9 years of experience · Advanced/Fluent ·Published 22 April
Ukraine · 9 years of experience · Advanced/Fluent ·Published 22 April
Revenue Grid
Position: Technical Support Engineer
Main activities and responsibilities:
· Ticket processing;
· Direct collaboration with the company’s internal teams;
· Providing technical support for company’s customers;
· Writing support knowledgebase articles.
June 2021 - July 2023
YayPay by Quadient
Position: Technical Customer Support Specialist
Main activities and responsibilities:
· Email and chat support;
· Ticket processing;
· Troubleshoot issues escalated by monitoring systems;
· Working with Developers/Engineering teams using Jira/Confluence.
March 2018 - June 2020
Elixinol LLC
Position: Customer service manager
Main activities and responsibilities:
· Phone support;
· Customer retention;
· Email and chat support;
· Ticket processing;
· Disputes handling.
May 2016 - March 2018
Global Bilgi Ukraine
Position: Monitoring specialist
Main activities and responsibilities:
· Online monitoring of projects according to KPI;
· Informing company employees about KPI deviations, developing an action plan;
· Exchange management, attendance reporting;
· Participation in automation, search for solutions.
September 2014 - May 2016
Global Bilgi Ukraine
Position: Reservation and ticketing agent of Turkish Airlines call center; Newcomers mentor
Main activities and responsibilities:
· Creating new reservations;
· Ticketing for existing reservations;
· Reissue and refund transactions;
· Providing passengers with any kind of information about the flight.
$1500 / mo
≈ $18000 / year net
VIP Manager / Customer Support Team Lead
Ukraine · 6 years of experience · Advanced/Fluent ·Published 18 April
Ukraine · 6 years of experience · Advanced/Fluent ·Published 18 April
- Providing phone and e-support for the collaboration products to end users.
- Bug and user problems investigation;
- Managing a team of 5 subordinates, KPI, solving standard workflow questions, making duty schedule and simplifying the management process for Project Manager;
- Using Zendesk, Jira, Helpdesk, Redmine, Slack to keep in touch with customers and colleagues;
- SQL, XML, JSON, HTTP (for API) knowledge;
- Mentoring
2) Position: Technical Support Expert
- Support of corporate application users, deep understanding of application functionality and related business processes.
- Keeping all working processes in accordance with SOX Compliance Requirements
- Deep and thorough investigation of the user issues
- Support of data integration processes with other corporate systems.
- Writing SQL scripts (SQL Server Management Studio) to create custom reports and update info.
- Using ServiceDesk, Jira, SkypeForBusiness, Outlook and phone to keep in touch with customers and colleagues.
- Mentoring
3) Position: VIP Manager / Customer Support Shift Supervisor
- Helping players in solving in-game and technical issues;
- Managing conflict situations, resolving issues with positive outcome for both players and company;
- Processing user requests within the framework of targets (KPI);
- Investigation of in-game situations in order to prevent grave balance or critical technical issues;
- Shift supervising, assisting all team members in solving difficult situations with the requests;
- Working with VIP players, forming a deep personal bond with them (Creating and testing challenges and giveaways etc.);
- VIP Players retention;
- Drafting instructions and creating F.A.Q from scratch;
- Mentoring newcomers both for Technical and VIP support;
- Using Helpshift, Jira, Notion.so, Google Cloud Platform, Facebook, Google Calendar, Slack to keep in touch with customers and colleagues.
4) VIP Manager
- Main point of contact for VIP players of online casinos via live chats, e-mail, phone;
- Retention and reactivation of VIP player accounts;
- Monitor player performance and ensure that bonuses are offered in line with business & regulatory requirements;
- Implement targeted campaigns aimed at increasing the lifetime value of loyalty players;
- Plan and implement customer journeys across Casino specific products for all loyalty players across multiple brands and countries.
Developed a user FAQ section for three products utilizing exclusive, unreleased graphical assets, providing a distinctive and standout user experience.
One of my business clients provides feedback on my team, which brought down the response time to 10 minutes.
$1400 / mo
≈ $16800 / year net
Customer Support Representative/Supervisor
Ukraine · 5 years of experience · Upper-Intermediate ·Published 17 April
Ukraine · 5 years of experience · Upper-Intermediate ·Published 17 April
$2000 / mo
≈ $24000 / year net
Sales manager, Sales representative
Ukraine · 5 years of experience · Upper-Intermediate ·Published 15 April
Ukraine · 5 years of experience · Upper-Intermediate ·Published 15 April
I was working as a retail sales manager for an American company based in Westminster, CO. We were selling dietary supplements to the American market using chats on the website, emails, and phone calls.
Now I work as a broker in a logistics company providing B2C and B2B services. I arrange transportation for different types of vehicles all over the US. There is a lot of competition in this business, so I need to not only attract but also retain clients. Each client is very important and needs an individual approach so I’m in touch until the client’s car is delivered.
I'm highly organized, detail-oriented, and multi-task. I have good time management skills and can prioritize tasks effectively. I have good written and oral communication skills in English in the topic I work with and related topics. I'm also adept at using various software programs, including Microsoft Office and CRM, Slack, Trello, etc.
Thank you for your consideration and let’s connect!
I’m a team player and the atmosphere at work is very important for me. I would like to have a mentor who can help and advice during the first time of work.
$2000 / mo
≈ $24000 / year net
Technical Support
Ukraine · Dnipro · 7 years of experience · Upper-Intermediate ·Published 14 April · In passive search
Ukraine · Dnipro · 7 years of experience · Upper-Intermediate ·Published 14 April · In passive search
12.2022 - now: technical support.
Responsibilities: client's support request receiving, analyzation, reply, reproduce the user case, create tasks for the improvement/fix, lead the case till the resolution.
Tasks testing.
Documentation writing.
Demo sessions for customers. Screen-share sessions with customers to resolve requests.
M2E Finance Limited – software product company.
08.2016-12.2019: customer support agent.
01.2020-08.2021: beta-test team lead, second-level of support/technical support team lead.
08.2021-04.2022: junior PHP developer.
Customer support agent.
Responsibilities: product knowledge and ability to provide explanations and investigation details for customers or trainees; customers' requests accepting in ticket system; ability to work in the flow: accept request, analyze and prioritize them, either respond on the fly or assign on agents according to their skills and current requests load; leading dedicated requests during the communication with customer, investigation and second level of support investigation; responsibility for systems with provided access; work with premium customers; billing requests solving; providing basic technical investigations and system fixing; leading dedicated customer on-boarding projects; new features beta-test, trainee mentoring.
Beta-test team lead, second-level of support team lead.
Responsibilities: providing technical-related or advanced-difficulty investigations; providing explanations to support agents; creating tasks (Jira) for developers to fix bugs; adjust functionality of the product or implement suggestions and ideas for product impovements from agents and customers; code customization implementations; SQL queries designing; analyzing product features and suggest tasks to improve the functionality; new versions beta-testing (find a customer volunteer and test supervision); team-mates mentoring.
Junior PHP developer.
Developing tasks realization, tasks discussion with team-mates, functionality brainstorming, creating, updating and leading tasks in the system (during my work we moved from Jira to GitLab), solving support tasks and further functionality adjustment in accordance to found bug or customer needs, abidance of Scrum and Kanban attributes, attending and participating meetings.
Built strong support tech team from non-technical agents.
Troublesooting is my second name.
$650 / mo
≈ $7800 / year net
Customer support agent
Ukraine · Dnipro · 5 years of experience · Intermediate ·Published 11 April · In passive search
Ukraine · Dnipro · 5 years of experience · Intermediate ·Published 11 April · In passive search
Freelance Graphic Designer
04/2020 - 04/2023
I develop a quality graphic product for the needs of the customer.
This is creative work based on proper interaction with the client, understanding
his desires and achieving mutual understanding.
Monobank
Caring Service Agent.
03/2022-10/2022
A telephone customer service operator, I advise customers on tariffs and terms of service, guide them through the banking application, solve technical difficulties, help them find the right place in the customer's city and much more.
Amazon USA (Private Label)
Account Manager
07/2016 - 12/2021
Maintain the company's Amazon account on the PL strategy.
In-depth analysis of the niche and competitors, product selection and ordering,
communication with suppliers and customers, correspondence with Amazon
support.