Candidates 1612
$3800 / mo
≈ $45600 / year net
Support Engineer/Technical Project Manager/Support Team Lead
Ukraine · 8 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · 8 years of experience · Advanced/Fluent ·Published yesterday
- 8 years of experience in Technical Support/Customer Service/Cyber Security/AI/Marketing fields in senior positions like Technical Project Manager/Support Engineer/Tech Lead/Head of Department;
- Experience in bug reporting via Jira/GitLab, testing issues/solutions and providing RCAs, logs reading via AWS, Kibana. SQL, advanced Microsoft Excel, CRM systems, REST API, Jasper;
- Experience in managing people, organizing trainings, assisting in employee recruitment, performance evaluation, promotion and retention activities;
- Experience in working, supporting, presenting, teaching, and de-escalating customers from all around the world;
- Experience in managing multiple software implementation projects at the same time;
- Experience in maintaining a working relationship with Client partners, knowledge management, training, implementation methodology and post-go-live support;
- Experience in defining customer support strategy, monitoring customer support metrics, and SLAs.
- Performed configurations and data management tasks to onboard customers to the platform(more than 30 different countries and
clusters implemented); - Launched and successfully led a project from scratch in a start-up;
- Joined support team and began to deal with tickets and clients which resulted in total open tickets decreasing by 65%;
- Mentored, guided and monitored the work of over 30 support and customer service agents;
- Managed a department of 7 customer service agents;
- Created a support handbook aimed at helping future team members deal with support-related procedures, constantly made sure it was enriched with all the relevant updates;
- Implemented Zendesk/Slack integrations; various Zendesk API functions; and Zendesk ticket automation.
Looking for an interesting position in an open-minded and friendly team, with professional management and a perspective of career growth. I want to benefit the company and contribute to work by using and improving my professional skills.
$1000 / mo
≈ $12000 / year net
Tech Support/Manual QA Engineer
Ukraine · Kyiv · 4 years of experience · Intermediate ·Published yesterday
Ukraine · Kyiv · 4 years of experience · Intermediate ·Published yesterday
Responsibilities:
• Reviewed and approved trainees before submitting them to customer service
• Was in charge of technical onboarding for the newcomers
• Developing detailed work instructions for L1 Engineers to follow and complete requests, process events and resolve incidents
• Provided regular feedback for newcomers regarding their progress and areas to improve
• Was in charge of the Technical Support Team achieving high customer satisfaction and success measured through specific KPIs
• Defining goals and providing direction to faster growth and productivity of the team
• Monitoring team performance and reporting on metrics
• Reviewed technical support-related processes and documentation for continuous improvement
Technical Support Engineer Tier 2 at Binotel
Responsibilities:
• Talking clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Managing and prioritizing workload in accordance with the various response SLAs
• Ticket resolution on issues that are beyond the Tier 1 ability to resolve
• Installing, configuring, diagnosing and repairing VoIP software and hardware
• Follow up with clients to make sure their systems are functioning properly after troubleshooting
• Consultation on working with the company's public API (REST/WebSocket)
• Documenting technical knowledge in the form of notes and manuals
• Successfully managed a team of up to 18 assigned support engineers (repeatedly the best team leader of the month)
• Changed the training program based on common mistakes and analysis of the team's work.
• Solved 95% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.
• Won “Employee of the Month” by presenting complex technical information to non-technical users in a simple and accessible way while interacting with the product.
$4500 / mo
≈ $54000 / year net
Technical Support Enginner, Linux System Administrator, TeamLead
Ukraine · 10 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · 10 years of experience · Upper-Intermediate ·Published yesterday · In passive search
February 2023-Present
Managing and leading an international team of technical support engineers(L1/L2/L3) who provide technical assistance and customer support for the OnApp product.
Systems Engineer at Dapplica
March 2022-Marc
Deploying, and maintaining blockchain nodes and supporting infrastructure such as: monitoring and analytics tools.
Identifying problems quickly, Analysis of Logs
Anticipating resource requirements,Scaling and Optimizations as needed
Technical Product Owner at Virtuozzo
September 2021-January 2022
Working in an Agile environment, with the Scrum Master and other project management to ensure stakeholder satisfaction
Writing technical requirements and defining support requirements and processes to ensure work is delivered on schedule
Writing definition of ready user stories and maintain groomed backlog for stakeholders’ priorities and incorporate architectural changes recommended by engineering into user stories
L3 Technical Support Engineer at OnApp(acquired by Virtuozzo)
June 2013 – August 2021
Providing 3rd line technical support, deployment, diagnosing, and solving issues for remote distributed production infrastructures running OnApp cloud management platform.
Writing Scripts to automate processes and simplify tasks.
Collaborating with Developers/QA, Writing, verifying, and improving documentation.
Freelance WebMaster
2009 – 2015
Worked in web based Projects using Wordpress, Joomla, HTML, CSS, JavaScript etc. Template Customization depending on the clients' website requirements.
Websites deployment using open source toolset (PHP, MySQL, Apache, Linux and others (i.e LAMP).
System Administrator at Ericpol(acquired by Ericsson)
September 2012 – May 2013
Monitoring and updating Tickets (issues) through Incident management system based on ITIL.
Diagnosing and resolving problems associated with Linux operating systems and components.
Configuration, administration and troubleshooting Linux servers and Desktops, Installing and configuring hardware, software and Ethernet equipment.
System Administrator at Ukrainian Catholic University
January 2008. – September 2012
Responsibilities:
Configuring, installation, and troubleshooting servers and desktop computers, peripherals.
$600 / mo
≈ $7200 / year net
Customer support manager
Ukraine · 6 months · Upper-Intermediate ·Published yesterday
Ukraine · 6 months · Upper-Intermediate ·Published yesterday
from 05.2022 to 08.2022 (3 months)
"Hudok", Boryslav (Network of stores of gadgets, household appliances and accessories)
Seller-consultant
from 04.2022 to 05.2022 (1 month)
"Hudok", Boryslav (Network of stores of gadgets, household appliances and accessories)
Seller-consultant
from 07.2021 to 09.2021 (2 months)
Watsons, Boryslav (Cosmetics and health products chain)
Sales manager 2022 (working with foreign clients via phone and online, consulting them, give the necessary information about how to work with company platform on the finance market, investments)
Front desk clerk 2023
Rieltor 2023
Сustomer service/support/airline relationship department
You can find this info in CV in details.
$1000 / mo
≈ $12000 / year net
Customer/Technical support
Ukraine · 6 months · Intermediate ·Published yesterday
Ukraine · 6 months · Intermediate ·Published yesterday
My experience includes successful management of international logistics, ensuring timely and accurate delivery of lubricants from various countries such as the USA, China, and Turkey. I have also been involved in customs clearance of imported goods in Ukraine, ensuring compliance with all necessary requirements and regulations.
My work experience in sales and tenders has allowed me to effectively interact with stakeholders at various levels and ensure high levels of satisfaction. I actively participated in both government and private tenders, developing technical specifications and preparing tender proposals, leading to the successful completion of numerous projects.
Additionally, I have been involved in organizing internal logistics, allowing me to effectively coordinate supply processes and ensure smooth business operations.
My education in the field of automation of thermal energy processes, including training in C++ programming, complements my professional profile and provides me with the technical knowledge necessary for successfully fulfilling duties in the IT field as customer/technical support.
$500 / mo
≈ $6000 / year net
IT Recruiter
Ukraine · No experience · Intermediate ·Published yesterday
Ukraine · No experience · Intermediate ·Published yesterday
RU-NO SP. Z O.O.
WARSAW, POLAND
06.2021 - 02.2022
DIRECTOR’S ASSISTANT
INTERIOS SP. Z O.O. WARSAW, POLAND
08.2017 - 06.2021
MILITARY SERVICE
MARIUPOL, UKRAINE
06.2015 - 07.2017
SEO SPECIALIST AND COPYWRITER FREELANCE
DNIPRO, UKRAINE
12.2014 - 06.2015
SENIOR SPECIALIST (COLLECTION, PRE-COLLECTION) HOMER SOFTWARE HOUSE (HOME CREDIT BANK)
DNIPRO, UKRAINE
06.2012 - 11.2014
CALL CENTER OPERATOR (COLLECTION)
HOMER SOFTWARE HOUSE (HOME CREDIT BANK)
DNIPRO, UKRAINE
01.2011 - 06.2012
$800 / mo
≈ $9600 / year net
Customer Support Manager
Ukraine · Kharkiv · 4 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · Kharkiv · 4 years of experience · Advanced/Fluent ·Published yesterday
Maintenance and support to web-based products and services;
Answering questions regarding the products and services;
Troubleshooting issues regarding the products and services;
Writing reports and making statics;
Communicating and coordinating with colleagues (when needed);
Resolving customer complaints (tickets/chats).
$800 / mo
≈ $9600 / year net
Customer Support, Marketing
Ukraine · 2 years of experience · Advanced/Fluent ·Published yesterday
Ukraine · 2 years of experience · Advanced/Fluent ·Published yesterday
since the players were usually from the USA, Britain, Canada and other English- speaking countries - I improved my English very well thanks to constant communication in chats and emails.
learned to quickly and qualitatively solve problems of various levels of complexity, from simple bonus accruals to complex local technical problems.
processed appeals in financial areas (verifications, deposits), technical problems (operation of the site and games), etc.
worked with complex cases that required improvisation, creativity, determination. processed several parallel streams of customer requests, which taught multitasking and parallel processing of different processes.
communicated with other departments.
taught newly arrived work colleagues, supported and helped colleagues in difficult cases.
$600 / mo
≈ $7200 / year net
Monitoring Engineer
Ukraine · 5 years of experience · Pre-Intermediate ·Published yesterday
Ukraine · 5 years of experience · Pre-Intermediate ·Published yesterday
- Experience in remote technical support for users in diagnostics and settings of network
equipment, administration of L2 switches (D-Link, ZTE, Huawei OLT, BDCOM, etc.)
- Experience in CRM systems (bpm'online and service desk)
- Knowledge of the principles of switching and routing
- Knowledge of the network protocol stack
Datagroup - Monitoring engineer - Shift engineer (day / three)
- Monitoring of the company's equipment (access and aggregation switches ~15k pieces)
IBM Netcool + Zabbix
- Creation and monitoring of accidents, clarification of the reasons for equipment
unavailability, creation of accident reports
Datagrup & Volia, Lutsk
Datagroup - Senior engineer - current job title
- Monitoring of the company's equipment (access and aggregation switches ~15k pieces)
- Creation and monitoring of accidents, clarification of the reasons for equipment
unavailability, creation of accident reports , monitoring of planned works on the network
- Training of new employees
- Search and detection of errors in internal systems and monitoring systems, reporting on
problems
- Assistance to regional engineers by phone
$300 / mo
≈ $3600 / year net
Technical/Customer Support
Ukraine · 6 months · Upper-Intermediate ·Published yesterday
Ukraine · 6 months · Upper-Intermediate ·Published yesterday