Candidates 13
$1200 / mo
≈ $14400 / year net
Customer Care Manager
Ukraine · 7 years of experience · Advanced/Fluent ·Published 23 April
Ukraine · 7 years of experience · Advanced/Fluent ·Published 23 April
Copywriter
Sep, 2015 - Nov, 2015
Writing articles and essays on different subjects (science, biology, economics, etc.,)
Making sure all works are done in accordance with Client's requirements.
Execution Manager at Delta Wilmar
Apr, 2016 - Oct, 2016
Arranging documents required for shipments.
Communicating with different departments in order to ensure all documents are issued in time and according to requirements of clients.
Communication with clients regarding document requirements and details of shipments.
Account manager at Continuum
Dec, 2016 - Mar, 2018
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing the bugs or client customization requests
Phone calls
Communication with accountants and other departments regarding client related questions
Middle Support Manager at Keepsolid, Inc.
Mar, 2018 - Nov, 2020
Communication with clients (tickets, live chats)
Forwarding reports to different departments regarding the issues with software or client specific issues
Phone calls
Account manager at Continuum
Nov, 2020 - Dec, 2021
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing bugs or for client customization requests
Communication with accountants and other departments regarding client related questions
Making optimizations to the processes or routines performed on the position of account manager
Writing guides for clients
Customer care at Infinite Plus LLC (March 2023 - January 2024)
Handling incoming tickets (Freshdesk), communication with clients, making and preparing weekly reports
$1500 / mo
≈ $18000 / year net
Customer Success, Team Lead, PA, Account manager
Ukraine · 9 years of experience · Advanced/Fluent ·Published 14 April
Ukraine · 9 years of experience · Advanced/Fluent ·Published 14 April
I've been living in Portugal for more than a year, have experience working in a Portuguese company (and in other countries as well). In my pre-war life, I had a property management business and vast experience in apartment rental, real estate, and customer care fields. My native languages are Ukrainian and Russian, I also speak English at the bilingual level and know Polish, learning Portuguese. I am a pro at communicating with people from various cultural backgrounds.
Apart from that, I worked as a Legal PA for ~ a year, so I know very well what time management, deadlines, and a fast-paced environment are. I am familiar with these programs and tools: Salesforce, Excel, Jira, Trello, Zendesk, Bard, Asana, Slack, Law CRM: Terrasoft; Logisctics: TMS, K2; Travel, leisure: Airbnb (I'm a Superhost), Booking, HomeAway, VRBRO, Expedia extranets for hosts and many more.
I am feeling perfectly fine working solo or as a part of a team. I am currently based in Odesa, Ukraine and in Lisbon, Portugal. Happy to consider options, looking for a new job as the product/service, where I've been working for a long time is closing this year. Thank you for your time.
$800 / mo
≈ $9600 / year net
Технічна підтримка ПО
Ukraine · Odesa · 5 years of experience · Advanced/Fluent ·Published 12 April
Ukraine · Odesa · 5 years of experience · Advanced/Fluent ·Published 12 April
Основні завдання:
Обробка вхідних дзвінків і запитів у службу підтримки.
Усунення проблем із програмним забезпеченням як для локальних, так і для хмарних клієнтів щодо підтримуваних продуктів, допомога в обслуговуванні та/або міграції програмного забезпечення.
Дослідницьке та прийомне тестування.
Комунікація зі спеціалістами з контролю якості та розробниками для отримання інформації щодо вимог до системи та програмного забезпечення та передбаченої функціональності підтримуваних продуктів
Технологічні Знання
Системи роботи з тікетами: Jira, Salesforce, Zendesk
БД: SQL Management studio
Інструменти профілювання та відстеження: Postman, SQL Profiler
Тестування API : Rest API
Програмування : Базове знання C, C# та Java
Автоматичне тестування: Selenium
Засоби розробки та тестування: базові знання X-Path, css selectors, html та css.
Бажаю і далі розвиватися у напрямі тестувальника або спеціаліста з тех підтримки
Можу працювати у вихідні\свята за потреби.
Регулярні нічні зміни небажані.
$2000 / mo
≈ $24000 / year net
Customer Support Representative
Ukraine · 6 years of experience · Advanced/Fluent ·Published 10 April
Ukraine · 6 years of experience · Advanced/Fluent ·Published 10 April
$800 / mo
≈ $9600 / year net
Customer Support
Ukraine · 7 years of experience · Upper-Intermediate ·Published 31 March
Ukraine · 7 years of experience · Upper-Intermediate ·Published 31 March
$4500 / mo
≈ $54000 / year net
Customer/Technical Support Engineer
Ukraine · Odesa · More than 10 years of experience · Upper-Intermediate ·Published 24 March · In passive search
Ukraine · Odesa · More than 10 years of experience · Upper-Intermediate ·Published 24 March · In passive search
— 10+ years of experience in telecommunication and IT industry
— Skilled in support and testing of new software and equipment
— Experienced in implementation, deploying and troubleshooting activities for billing, finance and technology issues
— Interaction with team, customers, third parties on tasks of correction, maintenance, testing, implementation and support
— Proficient technical support, consulting and training for new employees in each company
Professional skills and qualifications:
— Master degree in Engineering and Telecommunication
— Understanding of Web Technologies
— Experienced in work with CRM, CMS and web applications
— Working experience with the Databases (Oracle, PostgreSQL)
— Experienced in basic Linux command
— Good knowledge in JSON, XML, SOAP
— Working knowledge of network protocols (HTTP, FTP, SMTP and DNS)
— Excellent communication skills
— Ability to handle multiple priorities and to learn quickly and independently
— Ability to demonstrate strong analytical and problem-solving skills under pressure
— Possess strong customer relations skills
— Redused ATM downtime in the bank's network by 30 percent
— Developed, tested and integrated new software for more than 5k bank's terminals
— Reduced the response time to close tickets/requests by 27%
— Training new employees in the each company I've worked for
— Solving all problems and quickly achieved high goals and job positions in a short time period
— Never stop growing as a person and employee along with the company
— Work in telecommunication domain
— Support and maintain existing infrastructure
— Provision of technical support services
— Testing of current and new product features
— Conduct technical and business analysis of the product
— Create, integrate and implement new processes and features
— Language and improvement courses
— Competitive salary level and review
— Health insurance and gym membership
$3000 / mo
≈ $36000 / year net
Customer Care/ Technical Support team lead
Ukraine · Odesa · More than 10 years of experience · Upper-Intermediate ·Published 18 March
Ukraine · Odesa · More than 10 years of experience · Upper-Intermediate ·Published 18 March
- 4+ years of being a technical support Shift Manager + technical support Team Lead
- Handling technical issues, exchange/refund cases, chargebacks and disputes at PayPal and Stripe (preparing docs to counter customer complaints
- Support agents schedule management, reports/salary management, resolving conflicts within a team, promoting agents to better positions, junior members quality assurance, one-on-one meetings to improve junior members support quality and increase upsales, new team members onboading
- Visited WordCamp Kyiv in 2019 as a participant being a part of an independent WordPress project
- Wrote tens of video tutorials and technical support articles to extend the knowledge base
- Have some freedom in taking decisions regarding customers' requests
- Being able to have a constant communication with all the departments to be aware of what's going on and be on the same page with the whole team
Would like to contribute to the team to bring in some value by making end users/customers happy and helping to build a strong connection between development team and customers' needs
$1000 / mo
≈ $12000 / year net
Customer Support Representative
Ukraine · Odesa · 5 years of experience · Advanced/Fluent ·Published 9 March · In passive search
Ukraine · Odesa · 5 years of experience · Advanced/Fluent ·Published 9 March · In passive search
$900 / mo
≈ $10800 / year net
Account manager/Customer support
Ukraine · 6 years of experience · Upper-Intermediate ·Published 8 March · In passive search
Ukraine · 6 years of experience · Upper-Intermediate ·Published 8 March · In passive search
- робота зі страховими компаніями;
- спілкування з клієнтами, терапевтами та супервайзерами компанії по Viber, електронній пошті, TextNow, FluentCloud, Zoiper (служба підтримки клієнтів);
- планування сеансів терапії, шкільних спостережень, клінічних зустрічей для терапевтів та супервайзерів із клієнтами компанії в NPA (CRM);
- щоденні оновлення за розкладом клієнта в режимі реального часу відповідно до запитів сімей чи терапевтів;
- створення/оновлення звітів відповідно до обов'язків роботи;
- контроль закінчення контракту для авторизації клієнта на послуги.
Scheduling/Operation coordinator (administrative assistant), 08/2017 to current
BEST, USA, California (remote, part-time job)
• work with insurance companies;
• communication with clients, therapists and supervisors of the company via Viber, e-mail, TextNow, FluentCloud, Zoiper (customer support service);
• scheduling therapy sessions, school observations, clinical meetings for therapists and supervisors with company clients in NPA (CRM);
• tracking updates, questions and requests from therapists via Viber (in real time);
• daily updates on the client's schedule in real-time according to the requests of families or therapists;
• creating/updating reports/cards per job duties;
• control of the end of the contract for the client's authorization for services.
$1000 / mo
≈ $12000 / year net
Support, Other
Ukraine · Odesa · 5 years of experience · Advanced/Fluent ·Published 6 March
Ukraine · Odesa · 5 years of experience · Advanced/Fluent ·Published 6 March
At other jobs:
Received phone calls and voice mails from customers and clients (responding to letters and replying to chat messages), provided support information and resolving practical issues.
I've worked as an English teacher. Also was responsible for TV journalism -- anchoring television sports news and video reports in local media; with collecting material for network with some sound design working
Also i was writing articles and press material (moderated cinema column).
Earlier before: managed the work of the hostel - (emails and social media, bookings, check-ins and check-outs;
Helping foreign customers became acclimated).
Also:
had a project in an online television service
(Testing co-workers and potential customers).
Thank you
- 1(current)
- 2