Candidates 31
$1000 / mo
≈ $12000 / year net
Project Manager
Ukraine · Dnipro · 3 years of experience · Intermediate ·Published 29 April
Ukraine · Dnipro · 3 years of experience · Intermediate ·Published 29 April
$1000 / mo
≈ $12000 / year net
Інженер Service Desk
Ukraine · 3 years of experience · Beginner/Elementary ·Published 28 April
Ukraine · 3 years of experience · Beginner/Elementary ·Published 28 April
Ряд моїх обов’язків включає:
- Супровід Active Directory, Share Point, Zabbix, VMware Horizon Client, Desktop Central.
- Супровід електроного документобігу Medoc, Вачасно.
- Підтримка та навчання співробітників , вирішування усіх проблем зв’язаних з ПО, ПК, корпоративною мережею, які надходять до системи Jira.
- Підготовка робочого місця співробітника, встановлення ОС, офісного ПО, бухгалтерського ПО.
- Налаштування телефонії Cisco, GrandStream.
- Встановлення та супроводження Zoom Rooms.
- Комунікація з адміністраторами 2 лінії підтримки.
$1000 / mo
≈ $12000 / year net
Customer Technical support
Ukraine · 4 years of experience · Advanced/Fluent ·Published 27 April
Ukraine · 4 years of experience · Advanced/Fluent ·Published 27 April
I have experience with Windows, Linux administration, experience with databases(Firebird, MicrosoftSQL, PostgreSQL), experience with Microsoft Azure and AWS, deploying virtual machine with product on their marketplace.
I intend to develop as Pre-sales and customer support team manager.
$1200 / mo
≈ $14400 / year net
HTML Markup Developer / Technical Support Engineer
Ukraine · 5 years of experience · Advanced/Fluent ·Published 26 April
Ukraine · 5 years of experience · Advanced/Fluent ·Published 26 April
Jun 2018 - Nov 2021, Remote work
- Developed and maintained responsive components, templates, and layouts using HTML, CSS, and jQuery, for CMS WordPress ensuring seamless user experiences across devices;
- Strong knowledge of WordPress theme development, customization, and plugin integration;
- Have experience working with Advanced Custom Fields (ACF) and Elementor;
- Collaborated with designers and back-end developers to integrate front-end code with server-side logic.
- Utilized jQuery to create dynamic and interactive features, enhancing user engagement and satisfaction.
- Optimized website performance through efficient CSS styling and JavaScript code optimization techniques.
- Bugfix and maintain existing components and templates;
- Test across browsers and devices to ensure the UI is functional on all devices;
- Work with the support team to fulfill customer requests;
- Development work on client websites;
Deluxe Entertainment / Production Engineer
Nov 2021 - Dec 2023, Remote work
- Diagnosed and resolved escalated incidents and service requests within established SLAs, ensuring maximum uptime and customer satisfaction;
- Collaborated with Tier-1 and Tier-2 support teams to escalate and prioritize critical issues, providing guidance and expertise to facilitate resolution;
- Conducted in-depth root cause analysis of recurring incidents and implemented corrective actions to prevent future occurrences;
- Acted as a subject matter expert for specific technologies or systems, providing training and knowledge transfer to junior support engineers;
- Participated in on-call rotations to provide 24/7 support coverage and respond to critical incidents outside of regular business hours;
- Recommend system optimizations, process flow changes, and document work instructions, standard operating procedures, and FAQs;
$1500 / mo
≈ $18000 / year net
Support & Deployment Engineer
Ukraine · Dnipro · 4 years of experience · Upper-Intermediate ·Published 24 April
Ukraine · Dnipro · 4 years of experience · Upper-Intermediate ·Published 24 April
Experience:
Technical Support Specialist Ciklum, Dnipro September/2020 – present
• Provided technical support to clients using automatic cameras for sporting events.
• Effectively resolved issues related to software, cameras, and operating systems via email and chat.
• Analyze metrics (Grafana, Coralogix) and identify issues to fix camera and software problems.
• Assist customers with system operation (system setup after installation, software/configuration updates in production, and assistance with faulty cases) + emergency assistance during live broadcasts.
• Detected and created software/graphics/cloud/image version bugs in Jira (with investigation process, issue cases), contributing to product improvement.
• •Conducted manual testing of new features and ensured product quality.
Skills:
• Excellent communication skills for effective client interaction and issue resolution.
• Deep knowledge of our software, cameras, and operating systems (Windows, Linux), streaming enabling quick resolution of technical issues.
• Manual testing, with results recorded in jira, slack
Languages: Ukrainian, English
$1000 / mo
≈ $12000 / year net
CUSTOMER SUPPORT MANAGER
Ukraine · Dnipro · 5 years of experience · Intermediate ·Published 23 April
Ukraine · Dnipro · 5 years of experience · Intermediate ·Published 23 April
$1400 / mo
≈ $16800 / year net
Head of Customer Support/ Sales Manager/ Business Development Manager/ Customer Support Manager/ Customer Support Representative
Ukraine · Dnipro · 5 years of experience · Advanced/Fluent ·Published 22 April
Ukraine · Dnipro · 5 years of experience · Advanced/Fluent ·Published 22 April
1) Noosphere Inc., an enterprise with different customers from all around the world for 4 years.
2) the latest company I worked for was A1 Logistics Inc. with US customers. I'd been working there for more than a year.
My main duties included: supervising 4 call centers (from different countries, not only UA-based), managing and coordinating actions of 5 supervisors and more than 70 agents, call quality control (quality assurance), onboarding of the agents, agents mentoring, improving agents performance, improving KPIs of the agents, monitoring and analytics of the KPIs, writing scripts, handling of agents' requests, working with difficult customers, working on policy of the company, inbound/outbound calls handling, sales, customers retention, chats, emails, ticketing systems, technical support of the customers, working in different CRMs, bug reporting, and managing social media accounts. I have great experience communicating with native English speakers and would be happy to apply this experience while working on a new project.
As a Senior Supervisor, I was glad to manage and improve agents' performance. And the whole department reached the KPI for that year.
I was so proud of the guys! We were proud to show the best results!
$1400 / mo
≈ $16800 / year net
Customer Support Representative/Supervisor
Ukraine · 5 years of experience · Upper-Intermediate ·Published 17 April · In passive search
Ukraine · 5 years of experience · Upper-Intermediate ·Published 17 April · In passive search
$2000 / mo
≈ $24000 / year net
Customer Support Manager
Ukraine · Dnipro · 4 years of experience · Advanced/Fluent ·Published 17 April
Ukraine · Dnipro · 4 years of experience · Advanced/Fluent ·Published 17 April
Foster an environment of open and honest communication, encouraging team members to express their thoughts and concerns at any time.
Conduct regular team meetings to ensure everyone is on the same page and informed about team goals and progress.
Individualized Development Plans:
Tailor Personal Improvement Plans not just for low performers but for all team members. Recognize their unique strengths and weaknesses to create more personalized development plans.
Well-being Programs:
Go beyond quarterly Employee Performance Reviews by implementing ongoing well-being programs. Consider wellness challenges, mental health resources, and flexible work arrangements to support your team's holistic well-being.
Performance Reviews:
Implement a systematic process for tracking and monitoring KPIs. Use technology and tools to make this process efficient and transparent.
Balance the KPIs by having a combination of individual and team-based KPIs. This ensures that team members understand how their individual contributions impact the collective success.
Team Management
Set clear, specific, and measurable goals for the team. Ensure that team members understand their individual roles in achieving these objectives.
Define key performance indicators (KPIs) and use them to measure and manage the team's performance. Regularly review progress and make data-driven decisions.
Help the team manage their time effectively. Prioritize tasks, set deadlines, and use time management tools to enhance productivity.
Feedback resolution:
Use client feedback as a learning tool to identify areas where services can be enhanced
Follow up with the client after the issue has been resolved to ensure they are satisfied with the outcome.
If necessary, involve relevant team members or departments to investigate and resolve the issue.
Successfully implemented the Zendesk platform for the entire department, improving customer support capabilities.
Specialty Requests Team:
Established and led a dedicated 10-member team to handle specialized client requests, ensuring efficient and high-quality service.
Promotions and Growth:
Mentored and guided 15 team members to attain promotions to middle and senior roles, and facilitated the advancement of two individuals into Team Leader positions.
Cross-Departmental Collaboration:
Actively communicated with other departments to gather insights and ideas for enhancing the app's design and user-friendliness, resulting in a more effective and user-centric application.
$2000 / mo
≈ $24000 / year net
Sales manager, Sales representative
Ukraine · 5 years of experience · Upper-Intermediate ·Published 15 April
Ukraine · 5 years of experience · Upper-Intermediate ·Published 15 April
I was working as a retail sales manager for an American company based in Westminster, CO. We were selling dietary supplements to the American market using chats on the website, emails, and phone calls.
Now I work as a broker in a logistics company providing B2C and B2B services. I arrange transportation for different types of vehicles all over the US. There is a lot of competition in this business, so I need to not only attract but also retain clients. Each client is very important and needs an individual approach so I’m in touch until the client’s car is delivered.
I'm highly organized, detail-oriented, and multi-task. I have good time management skills and can prioritize tasks effectively. I have good written and oral communication skills in English in the topic I work with and related topics. I'm also adept at using various software programs, including Microsoft Office and CRM, Slack, Trello, etc.
Thank you for your consideration and let’s connect!
I’m a team player and the atmosphere at work is very important for me. I would like to have a mentor who can help and advice during the first time of work.